We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,258 reviews.
Very swift, great prices, will be using this service again soon hopefully :) excellent!!
27/04/12
No comment left by this customer.
27/04/12
No comment left by this customer.
27/04/12
No comment left by this customer.
27/04/12
No comment left by this customer.
27/04/12
Parcel still not delivered as of 27th, should have arrived 23rd, Courier are worse than useless, doubtful i'll use Parcel Monley again.
27/04/12
Our Response: On behalf of the courier concerned please accept our apologies. However this situation would have happened whoever you decided to book through and use the selected courier company.
No comment left by this customer.
27/04/12
When you get it right you are very good. This time I had about 6 days wait to recieve it when it arrived at the Aberdeen depot but wasnt in
27/04/12
We get it right in terms of the information flow to the courier but we can't control their part in the process. We advise them and pass on comments all the time to try and make things work without problems.
City link were spot on. Thankyou
27/04/12
No comment left by this customer.
27/04/12
Great, pick up time before exspected, excellent driver and really good price. What more can anyone want. Many thanks.
27/04/12
Excellent service.
27/04/12
best yet, Darren is the best most polite driver i have met. a credit to the company!
27/04/12
No comment left by this customer.
27/04/12
I had no problems with this service and will be using it again. With the prices being very good, delivery and pickup in good time.
27/04/12
That's great, thanks very much.
The Parcel was larger than I had expected and had not been packaged very well but it got to with no problems thankyou
27/04/12
Very good service, delivery to Italy without no problem
27/04/12
Excellent efficient & competitive service
27/04/12
No comment left by this customer.
27/04/12
excellent service, wish it was as easy to get myself home as my parcels with you!
27/04/12
I was more than pleased with my dealings with your company . an excellent service . Thank you .
27/04/12
Thank you.
great service at a great price, thanks
27/04/12
No comment left by this customer.
27/04/12
Next time, I'll go to courier direct because you don't offer a helpline freely. I got more help speaking to parcelforce.
27/04/12
Our Response: Going direct with a courier will cost you more money in most cases which fund their call centres. We provide online support which is very efficient in most cases and helps us to keep our prices low.
No comment left by this customer.
27/04/12
great
27/04/12
5.00pm pick up, waited in all day again. why not put pm pick up, instead of from 9am.
26/04/12
Our Response: We can only provide collection times that the couriers themselves can manage. At the moment this is "anytime"
Thanks for a swift and economical service - I am happy and so is the recipient
26/04/12
great thanks got my parcel there on time and used this company a few time also great value for money :) happy
26/04/12
excellent once again
26/04/12
Good to be able to easily track my parcel, pleasant driver. My only slight dissapointment was that it was not next day delivery.
26/04/12
No comment left by this customer.
26/04/12
1st time i used parcel monkey and im very happy, will using in future definetly and can recomend for enyone. well done!!!
26/04/12
Thank you and it's great news that you will be recommending us.
very fast delivery and efficient will use u again
26/04/12
No Problems at all
26/04/12
Good all round service. Will use again.
26/04/12
Both parcels were not delivered, currently trying to get refund from you.
26/04/12
Our Response: On behalf of the courier concerned please accept our apologies and you will be refunded.
When I tried to contact parcel monkey before, becauce of a computor hick up and I over paid I got no where,so payment need tobe right
26/04/12
No comment left by this customer.
26/04/12
No comment left by this customer.
26/04/12
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