We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,782 reviews.
No comment left by this customer.
18/04/12
Discusted with the service i have recieved. No collection when i rang there was no reason, Staff not very helpful
18/04/12
No comment left by this customer.
18/04/12
Parcel picked up as expected and delivery to customer, would use service again.
18/04/12
excellent & reliable service
18/04/12
No comment left by this customer.
18/04/12
brilliant service and excellent prices - thank you.
18/04/12
Courier did not collect on the specified day, no comms from them. After complaint and refund request, they told me to claim through you?
18/04/12
Our Response: That's correct, your account is with us so please contact our support team and they will be happy to help you.
citilink did not collect parcel for 5 days not interested at my complaint as third party customer 3rd parcel in a row same bad service
18/04/12
Our Response: On behalf of the courier concerned please accept our apologies for the failed collections. Please raise this issue via our support team who will be happy to help you.
great service,best ever used....5*****.will use it again and again....
18/04/12
been using over 12 months NO Problems whatsever
18/04/12
That's great to read. Thanks very much for all your business in the past year.
Website simple to use and price for collection easily identified. However would like the VAT included in the original price estimate.
18/04/12
very good service
18/04/12
perfect! would do business with you again
18/04/12
Excellent
18/04/12
Great Service! All went smoothly! Many thanks!
18/04/12
So easy to arrange, considerably cheaper than booking direct with Parcelforce. Very impressed, will use you next time!
18/04/12
No comment left by this customer.
18/04/12
No comment left by this customer.
18/04/12
Very good service as usual.
18/04/12
No comment left by this customer.
18/04/12
Excellent Service Friendly Staff Prompt Response Highly Recommended to Everyone Definitely use again & again Thanks
18/04/12
Thank you and it's great news that you will be recommending us.
My parcel was damaged on the way to we're it was taken! Was not happy as it was an expensive parcel!
18/04/12
Our Response: Sorry to read that your item is damaged. Please contact our support team who will help you make a claim.
No comment left by this customer.
18/04/12
No comment left by this customer.
18/04/12
Straight forward and reliable service
18/04/12
hi there the parcel was delivered left out side the house in the pouring down rain and was wet through when the owner returned home
18/04/12
Our Response: The tracking of this order shows it was signed for by "Hicks" at 11:39 on 13.04.12
No comment left by this customer.
18/04/12
Simple and quick
18/04/12
No comment left by this customer.
18/04/12
No comment left by this customer.
18/04/12
Never collected on the arranged day and was never told why, I had to phone to reschedule, this is the 3rd time this has happend
18/04/12
Fast reliable service with good communication
18/04/12
Easy process to book a collection and delivered on time as stated.
18/04/12
driver did not show up on arranged day (17th) have had to re arrange for today and take another day off work
18/04/12
sorry, clicked on wrong button, should have been very good. Thank you.
18/04/12
Our Response: No problem and thanks for your International order.
No comment left by this customer.
18/04/12
collection was not on the day that was said .i had to give my customer a full refund which i was not happy about.
18/04/12
It was the first time we used parcel monkey, what an excellent and fast service, the recipient emailed me to say thanks parcel delivered A1.
18/04/12
Thank you for making your first order with us.
Top notch service - if it ain't broke, don't fix it :)
18/04/12
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
