We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 200,040 reviews.
Ideal if you could give better time scale on delivery collections
15/03/11
No comment left by this customer.
15/03/11
No comment left by this customer.
15/03/11
Really good price offered and wonderful service where you come to me! I will definately choose you again.
15/03/11
Thank you, I'm glad to hear you're enjoying using the service.
No comment left by this customer.
15/03/11
No comment left by this customer.
15/03/11
No comment left by this customer.
15/03/11
Prompt pickup, quick delivery despite recipient's long absences. Very efficient company, plus very clear website. Excellent.
15/03/11
Thank you very much, we're always improving so keep coming back to see what more we can offer :)
Several packages sent through Parcelmonkey, no single problem- always on time,tracking provided and - really good price! Thank you!
15/03/11
You're welcome, thanks for all the bookings!
All worked very well!! Thanks
15/03/11
i have not been able to track this parcel,no response from email enquiry regarding this matter,i just want to know where the item is.
15/03/11
Our Response: As specified when booking, online tracking is not available for Nightfreight shipments. To track, please call the number found in your account next to the confirmed booking.
No comment left by this customer.
15/03/11
very reliable service and happy with my price i paid and the delivery thankyou
15/03/11
Excellent sevice, item delivered within 24 hrs, to the other end of the country!
15/03/11
1st time user. Expecting e-mail with tracking #, as . Did not receive one. Eventually found it by logging in.
15/03/11
Our Response: Thanks for your suggestion, we'll look to improve by sending this information to our customers in future.
No comment left by this customer.
15/03/11
timing was perfect
15/03/11
EVERYTHING WENT TO PLAN THIS TIME !
15/03/11
Excellent and hassle free
15/03/11
picked up on time and delivered fast, thanx
15/03/11
great will use again thanks
15/03/11
No comment left by this customer.
15/03/11
No comment left by this customer.
15/03/11
No comment left by this customer.
15/03/11
Agin Collect with promblems and delivered the next morning+++++++++++++++++++++++
15/03/11
No comment left by this customer.
15/03/11
But failed to pick up twice on the scheduled day in the last four orders so I think twice about using PM now.. City Link were the carrier
15/03/11
My only criticism is that when I booked the collection, there was no confirmation of the day the parcel would be collected.
15/03/11
First time I have sent a parcel abroad with your service - all went without a hitch - excellent, thank you.
15/03/11
all good. thanks
15/03/11
Great service as always, Thanks Parcel Monkey
15/03/11
No comment left by this customer.
15/03/11
We are very happy with the service but feel that you could limit the collect time to three hour slots instead of all day?
15/03/11
Thanks for your comment, we're working on offering accurate collection slots with our carriers.
I'm well impressed with the service I received from Parcel Monkey, everything went smoothly from collection to delivery.. A-Plus ++++++++++
15/03/11
A printer is NOT necessary for Parcelforce collections - that would be useful to point out to customers on your website.
15/03/11
No comment left by this customer.
15/03/11
Very happy with service.
15/03/11
No comment left by this customer.
15/03/11
no lables came through for parcels before Courier arrived, one still hasnt come though
15/03/11
No comment left by this customer.
15/03/11
