We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,718 reviews.
As always, a great service from both PM & courier.
17/04/12
Our Response: Thanks very much and I guess you really wanted to give us a few more stars!!
The driver did not turn up to collect the parcel after sitting in all day waiting for them
17/04/12
Our Response: This one shows being booked on the 10th of April, collected on the 11th and delivered on the 12th.
Just so easy - I cannot think of any criticism and am recommending you everywhere!!
17/04/12
Thank you very much for the recommendations.
No comment left by this customer.
17/04/12
Went ok but city link are muppets and lie all the time and make up rubbish to cover for their incompetent drivers.
17/04/12
No comment left by this customer.
17/04/12
Faultless service, highly recommended. A1++++++++++++++++
17/04/12
Picked and delivered on time. I cannot recommend you enough. Never had any breakages or damage to parcels.
17/04/12
No comment left by this customer.
17/04/12
DO NOT RECOGNISE THE NUMBER
17/04/12
No comment left by this customer.
17/04/12
Pleased with the service and reasonable pricing. Would use you again and recommend to others.
17/04/12
Thank you and it's great news that you will be recommending us.
just fine
17/04/12
Courier courier didn't show up. Each call means a 25 minute wait on a 0870 number - the 3 calls we made doubled the cost. Shocking service
17/04/12
The driver failed to collect on the agreed day, The dear lady Karen waited at home all day, then she phoned and arranged recollection 2 days
17/04/12
No comment left by this customer.
17/04/12
not received parcel yet
17/04/12
Booking a pick up until 10am, same day would be useful!
17/04/12
We would love to offer this again but City Link stopped this service last October.
an allocated pick up time. possibly a 4 hour window.
17/04/12
Just as soon as our courier partners can offer this we will provide it to our customers.
No comment left by this customer.
17/04/12
No comment left by this customer.
17/04/12
You did well. Courier delivered the product smashed up and damaged.
17/04/12
Our Response: Sorry your item was damaged in transit. Please contact our support team who will help you start a claim.
I have had 2 deliveries now from parcel
17/04/12
*****excellent service all worked out spot on deffo use again thanks
17/04/12
No comment left by this customer.
17/04/12
you lost the parcel and had to deliver 4 days later
17/04/12
Our Response: Sorry to read the courier misplaced your item and it arrived late.
Cheers
17/04/12
This was my first time with you. Everything was so easy and worked perfectly. I can never be a big account but I will never use anyone else.
17/04/12
Thank you for a great review and we welcome all business be it big or small.
No complaints, very good.
17/04/12
I use parcel monkey as my primary parcel booking service for large ebay purchases. always had excellent service and best prices.
17/04/12
No comment left by this customer.
17/04/12
prompt collection and accurate delivery times. No let down and one happy end customer :-)
17/04/12
No comment left by this customer.
17/04/12
No comment left by this customer.
17/04/12
well
17/04/12
Excellent as always
17/04/12
lower cost is always good and now city link have put prices up i now also use my hermes when before i used only to use you guys
17/04/12
Thank you. While City Link are more expensive than Hermes they do provide a next day service in the vast majority of cases.
Usually good, prompt and friendly drivers pick up.
17/04/12
No comment left by this customer.
17/04/12
No comment left by this customer.
17/04/12
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