We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,280 reviews.
excellent service, can't ask for better...keep up the good work A+++++
26/04/12
Our Response: So it should have been 5 stars then....lol
No comment left by this customer.
26/04/12
GREAT PRICE AND SERVICE
26/04/12
No comment left by this customer.
26/04/12
This was a quick and efficient service. The goods arrived when they were supposed to and undamaged. Very Good!
26/04/12
Only used a hand full of times and twice they have not picked up my parcel on day they said. Poor.
26/04/12
Our Response: Booked on the 16th, collected on the 17th and delivered on the 18th April at 12:50pm. Exactly as expected in our book!!
Easy to fill in collection form and liked to the idea that you actually collected the item from our company direct
26/04/12
We can collect from most UK addresses. Book in the comfort of your own home and then have the item collected while at work to save going up the Post Office in your lunch hour.
Very impressed with your service. Will use you again. Many thanks
26/04/12
Thank you.
picked up, although late in day, but delivered to recipient next day.
26/04/12
Superb service once again - no problems at all with collection or delivery :)
26/04/12
picked up next day and delivered within 24 hours and at a very good price.very easy to book service
26/04/12
Very easy to book. Collection and delivery on time ! Very impressed.
26/04/12
Thank you.
When using nightfrieght pallet service, it would be good to have notification of delivery via e-mail or login.
26/04/12
Hopefully this will be available very soon.
No comment left by this customer.
26/04/12
From website and pricing to collection and delivery all went smoothly. Very good
26/04/12
Citilink has been disappointing in late or no pick up and damage to parcel. Royal Mail was punctual and very easy to track the parcel.
26/04/12
We are very pleased to read you liked our ParcelForce service.
I received my parcel within a day and was very pleased with the service that you gave. The parcel was intact. I would recommend you to all
26/04/12
Great, and thanks for the offering to recommend us.
Quick , easy and inexpensive.
26/04/12
No comment left by this customer.
26/04/12
you need to have cheaper prices for 3 to 4 kg parcels / packets.......as it is cheaper by royal mail 1st class packets....malcolm
26/04/12
Our Response: But you do have to go to the Post Office! We are always looking at price options with our current courier partners and new ones so watch this space.
fine quick delivery recipient very pleased
26/04/12
No comment left by this customer.
26/04/12
The collection once organised was very good driver polite etc etc but the website implied that my transaction was complete when it was not
26/04/12
Excellent service, really can't fault it and so much easier than carrying boxes to a post office counter and having to join a queue!
26/04/12
Our thoughts exactly. Thanks very much.
The pick-up and delivery was good (City Link) but the insurance for the parcel was too expensive, I won't use this service again.
26/04/12
No comment left by this customer.
26/04/12
No comment left by this customer.
26/04/12
No comment left by this customer.
26/04/12
No comment left by this customer.
26/04/12
excellent service
26/04/12
Top Notch, couldn't ask for more. Thanks
26/04/12
No comment left by this customer.
26/04/12
excellent service and pleasant drivers
26/04/12
The pick up was a day late and my books arrived wet and worthless. I am disgusted. A
26/04/12
Our Response: The collection happened the day after booking. If the books arrived wet were they packaged with waterproof protection?
1st time used parcel monkey, cheap, easy to use and did the job on time.
26/04/12
Thank you for making your first order with us.
cost effective and reliable, what I know and I expect!!!
25/04/12
No comment left by this customer.
25/04/12
Excellent service and communication throughout. Great price too.
25/04/12
No comment left by this customer.
25/04/12
Excellent service for collection and delivery, but again cost of sending has increased. May have to look elsewhere if continues
25/04/12
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