We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,257 reviews.
always need to rebook
23/04/12
Have your prices gone up?
23/04/12
Yes unfortunately City Link have raised their costs recently after 3 years without an increase.
picked it up and dropped it off, what are you delivery men ? amazing i told all my mates about you
23/04/12
Thanks for telling all your mates about us.
No comment left by this customer.
23/04/12
Still awaiting delivery - not able to track properly
23/04/12
3rd time now parcel monkey have lied about collection day
23/04/12
Our Response: We don't lie but are very sorry if the driver booked failed to arrive on the expected day.
A very good website that makes it easy to find a courier to collect and deliver. No issues and very happy.
23/04/12
No comment left by this customer.
23/04/12
No comment left by this customer.
23/04/12
easy to use website and you did everything as expected
23/04/12
Parcel was collected and delivered on time
23/04/12
Great service !
23/04/12
No comment left by this customer.
23/04/12
very happy with the service
23/04/12
Brilliant service, the customer was delighted at the quick service, have used you before and will definately use you again
23/04/12
Fantastic!!
Collected and delivered on time
23/04/12
No comment left by this customer.
23/04/12
No comment left by this customer.
23/04/12
delivered as promised
23/04/12
No comment left by this customer.
23/04/12
Nothing to improve, another good easy swift transaction, thanks
23/04/12
No comment left by this customer.
23/04/12
Collection was two days late. Irate customer - thank you.
23/04/12
brilliant service . couldnt fault it will always use again . well done
23/04/12
Very poor service. We wrote a letter to head office, and had no response. We are now awaiting an e-mail reply via e-mail
23/04/12
No comment left by this customer.
23/04/12
Package collected when i was out, i left a note with parcel location but driver never left confirmation, Anxious until delivered
23/04/12
Worked well for me.
23/04/12
fantastic service will definately use monkey again have passed yoyr recomendation
23/04/12
No comment left by this customer.
23/04/12
the parcel was left at the local hair dresser and no card was left for the intended recipient thus them sending me several e mails
23/04/12
Our Response: The courier concerned should have left a card to explain their actions. We are sorry about that and will speak with them.
Good, no problems :-)
23/04/12
very good, but better if is possible to pay by PAYPAL.
23/04/12
Thanks for a great service
23/04/12
Always excellent service and prices. That's why I always use you
23/04/12
No comment left by this customer.
23/04/12
A great service. Always had a trouble-free experience every time I've used Parcel Monkey.
23/04/12
told driver it was fragile but he still threw on lorry upside down item arrive damaged
23/04/12
Our Response: Sorry your item was damaged in transit. Please contact our support team who will help you start a claim.
My parcel was not collected. I have rebooked and have this one chance to getthe item to the customer before I lose the order.
23/04/12
good service - no apparent problems
23/04/12
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