We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,767 reviews.
I booked this parcel to be collected on 1.5. it was eventually collected yesterday 8.5. after three calls. Not satisfactory at all
09/05/12
only use parcel force, with city link there was always a mess up, but parcel force make this an improved service
09/05/12
Fantastic and we will pass on your review to ParcelForce.
It would be nice to have my parcel collected on time and actually delivered! Where is it?????
09/05/12
Collection on the same day would be nice
09/05/12
City Link removed the same day collection service in October 2011. Let's hope they bring it back soon!!
excellent service as always
09/05/12
Fast and efficient. A reliable service as always.
08/05/12
Excellent door to door service and great price. Thanks
08/05/12
Thank you very much.
Easy to use Internet quote. Thank you for the service.
08/05/12
An extremely easy and straight-forward website to use and my parcel arrived safely within the time specified. Thank you.
08/05/12
The address label would not print; can the couriers have sticky labels?
08/05/12
Our Response: Some bring their own labels but others rely on the customer to print their own.
No comment left by this customer.
08/05/12
spot on good price, prompt and without problem
08/05/12
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
Excellent service - quick & easy - the person who received the delivery was delighted too!
08/05/12
very good, picked up efficiently, will deal with parcel monkey again
08/05/12
No comment left by this customer.
08/05/12
If there is a problem with collection a note should be left to contact parcel monkey not city link as they are unhelpful and don't want to
08/05/12
No comment left by this customer.
08/05/12
Did what it said on the tin. Poor attitude from courier driver, tracking worse than useless
08/05/12
Our Response: The courier concerned is working on their technology and should see many improvements as the year moves on.
Courier did not collect on the day and didn't contact us. The parcel was collected at 18:00 the next day. Poor communication
08/05/12
excellent value, extremely efficient and straightforward transaction
08/05/12
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
Very impressed, good & prompt service, only thing I can recommend to improve is be nice if lower price.
08/05/12
A very easy and convenient way to have my larger items delivered and very competative rates, will use again and recommend.
08/05/12
Thank you and it's great news that you will be recommending us.
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
Excellent Service
08/05/12
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
A telephone number for the occassional problem would be helpful
08/05/12
No comment left by this customer.
08/05/12
No comment left by this customer.
08/05/12
on time
08/05/12
Parcel was picked up 1 day later than planned. This wasted collection and delivery persons time, as 2 days holiday from work was used each.
08/05/12
a service where the collection time bracket could be chosen, i.e. 8am-1pm, 1pm - 6pm, etc., would be really really useful!
08/05/12
We agree with you but we can only offer what the couriers say they can manage and that's an "any time" collection window.
