We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,950 reviews.
Item wasn't collected on the day specified, had to rearrange collection, wasted 2 days staying in all day, pathetic service by Courier
30/04/12
A very reliable service with good online tracking.
30/04/12
Aparcel was picked up and deliveried perfectly with time frame and undamaged.
30/04/12
i was appuled to find the driver had not read the address correct and then the next day they driver had dissapeared. i won't b using again
30/04/12
Our Response: We can't control the actions of a driver as they don't work directly for us. However we will pass your comments on to the courier concerned.
No comment left by this customer.
30/04/12
if i could put Excellent i would, top service every time many thanks
30/04/12
reliable as always, brilliant service.
30/04/12
No comment left by this customer.
30/04/12
No comment left by this customer.
30/04/12
Can not fault the service. Thank you...
30/04/12
Very reliable company and very happy with the service. Thanks
30/04/12
Thank you very much.
Excellent service, no issues.
30/04/12
No comment left by this customer.
30/04/12
Every thing went as it was expected to. Which is how it should be! Thank you.
30/04/12
As usual - PERFECT. Great price, no problems at all.
30/04/12
No comment left by this customer.
30/04/12
Good service. Shame about the price increase. Will look for cheaper option
30/04/12
fast service A*****
30/04/12
Prompt collection and delivery at time/date arranged. Thankyou
30/04/12
EFFICIENT DOOR TO DOOR SERVICE.THANKS
30/04/12
No comment left by this customer.
30/04/12
No comment left by this customer.
30/04/12
Very pleased parcels arrived on the day specified
30/04/12
Excellent once again
30/04/12
could not ask for more
30/04/12
Easy to quote, easy to order, great value for money for larger items. Expensive for small items though, post office is cheaper.
30/04/12
No comment left by this customer.
30/04/12
Courier Chelmsford must be losing you business, every other parcel l book is a missed collection, something needs doing about it quickly.
30/04/12
Our Response: Chelmsford was shut out of our booking system last week due to issues they were having and we will look into that area again. Thank you.
look after your drivers as they give a good service
30/04/12
They are not our drivers but we will pass on your comment to the courier concerned thanks.
The collection was booked for Tuesday - you failed to collect, had to rebook for Friday. Very poor. You should be refunding me.
30/04/12
Our Response: We are sorry that the courier concerned missed your collection on the date stated when your order was made. Had you booked the "guaranteed" option then you would be entitled to a refund.
No comment left by this customer.
30/04/12
Top class all round service, as always. Thank you
30/04/12
Fantastic service and arrived on time, will definitely use you again.
30/04/12
Would be helpful if some indication of whether pick up was morning or afternoon to avoid having to stay in all day
30/04/12
We agree with you but we can only offer what the couriers say they can manage and that's an "any time" collection window.
No comment left by this customer.
30/04/12
YOU PARCEL SERVICE OUTSTANDING BUT YOUR DIRECT PHONE NUMBER WILL BE MORE EASIER FOR YOUR CUSTOMERS 2 CONTACT YOU IF THERE ANY ISSUE ARRIVES.
30/04/12
Silly cheap and great service.
30/04/12
No comment left by this customer.
29/04/12
No comment left by this customer.
29/04/12
So easy and straightforward to use.Parcel collected exactly as per confirmed booking. All this and excellent value too. Thank You !
29/04/12
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