We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,257 reviews.
Great service
23/04/12
Excellent service, highly recommended.
23/04/12
parcel originally delivered to wrong address making delivery a day late
23/04/12
No comment left by this customer.
23/04/12
Once again a parcel booked on Sunday was not collected Monday. Otherwise excellent!
23/04/12
all good
23/04/12
No comment left by this customer.
23/04/12
No comment left by this customer.
23/04/12
great service, hope to use it again
23/04/12
No comment left by this customer.
22/04/12
No comment left by this customer.
22/04/12
No comment left by this customer.
22/04/12
No comment left by this customer.
22/04/12
very helpful, will definitely use again.
22/04/12
Very good service
22/04/12
Good all round online service and very good prices mean I will definately use you again in the future
22/04/12
No comment left by this customer.
22/04/12
No comment left by this customer.
22/04/12
Would be good to have an email to give an approximate collection time. Otherwise, good service
22/04/12
city-link broke my parcel, didnt tell me and my buyer wants a refund, and to give me the item back!,. im severly out of pocket!
22/04/12
Our Response: Sorry your item was damaged in transit. Please contact our support team who will help you start a claim.
No comment left by this customer.
22/04/12
thankyou for a very prompt service excellent
22/04/12
Great service, keep it up, thanks
22/04/12
No comment left by this customer.
22/04/12
very good as usual
22/04/12
Excellent service, Thanks
22/04/12
No comment left by this customer.
22/04/12
spot on thanks
22/04/12
No comment left by this customer.
22/04/12
No comment left by this customer.
22/04/12
Would like to be able to book am/pm slots
22/04/12
Just as soon as our courier partners can offer a collection window then we will provide it to our customers.
No comment left by this customer.
22/04/12
Paid for next day delivery and didn't receive it. :(
22/04/12
Our Response: Next day delivery is not guaranteed but is successful in over 96% of cases. A guaranteed service is available though from us and if it fails you get your money back.
very fast and efficient service will use again !
22/04/12
Fantastic company. Fantastic Service.
22/04/12
to be able to give customers a better idea of time that pick ups can be made. even if just morning or afternoon. otherwise its perfect!
22/04/12
We agree with you but we can only offer what the couriers say they can manage and that's an "any time" collection window.
Excellent Service - Unable to fault In Any Way! Thank You Very Much.
22/04/12
failed collection, no response from PM as to when it has been rebooked or whether PM has received instructions of the failed collection.
22/04/12
Our Response: The request sent is for the order you made last week which was delivered on 17th April after being collected the day before.
Top draw service. Very smooth and value for money. I won't go to the post office again for large parcels.
22/04/12
No comment left by this customer.
22/04/12
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
