We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,742 reviews.
Collected and delivered on time - no issues at all
29/05/12
perfect once again thanks
29/05/12
couldn't ask for more
29/05/12
This was such a disaster i ended up getting in my car and collecting myself. 3 times rebooked to collect and not collected, dissapointment
29/05/12
Our Response: On behalf of the courier concerned we are very sorry for the problems you faced.
I was very happy with service. Citylink were prompt to collect item and deliver both times in the morning. Easy site to use
29/05/12
No comment left by this customer.
29/05/12
No comment left by this customer.
29/05/12
Collection driver was pleasant and parcel was delivered on time
29/05/12
Sent an email asking for a new delivery address and when I replied I wasn't responded to. Wanted a quick reply to say it had been received.
29/05/12
rapid service and my delicate glass items made it to their destination with no damage. thank you
29/05/12
No problem but glass is not covered by us should it be damaged in transit.
No comment left by this customer.
29/05/12
No comment left by this customer.
29/05/12
Item lost in the post
29/05/12
Our Response: Sorry to read your item has gone missing in transit. Rest assured we will do all we can to help the courier locate it and if not compensate you for the loss.
After booking I had to call 3 time to Courier for them to another courier, will never use again!
29/05/12
first class could not have been better and great price
29/05/12
No comment left by this customer.
29/05/12
No telephone line when I had a problem and I sent abouot 5 emails and didn't get a response. Will go straight to Courier next time.
29/05/12
Our Response: Sorry and we are looking into your claim.
No comment left by this customer.
29/05/12
No comment left by this customer.
29/05/12
I'm impressed!
29/05/12
Brilliant!!
super service
29/05/12
RELIABLE SERVICE EVERY TIME, EXCELLENT HIGHLY RECOMMENDED
29/05/12
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
29/05/12
No comment left by this customer.
29/05/12
I thought this was the worst service I have ever encountered in the delivery sector...i am still awaiting an apology for the poor servcie!!!
29/05/12
Our Response: On behalf of the courier concerned please accept our apologies for the late collection. We will look into why there was such a delay in the collection of your item but once again sorry.
No comment left by this customer.
29/05/12
yes, this was great - easy to set up and very cheap. Courier was very freindy. Would definately use it again! A******
29/05/12
Fantastic news!!
No comment left by this customer.
29/05/12
Nothing really comes to mind apart from, whilst not easy for you to do, a little more time specific on collection & delivery would be good.
29/05/12
No comment left by this customer.
29/05/12
Please the parcel made it to its destination, but it didnt arrive by 12 noon the next day, i think it appeared in the evening.
29/05/12
Our Response: The item was signed for at 08:26 by "Metcalfe"
Brilliant, not too badly priced and quick.
29/05/12
No comment left by this customer.
29/05/12
Courier parcel paid for on Monday for a Tuesday collection, this did not happen.
29/05/12
Don't over complicate things
29/05/12
No comment left by this customer.
29/05/12
6* service as usual with city link.Keep up the good work!
29/05/12
No comment left by this customer.
29/05/12
My first experience with Parcel Monkey and will certainly use it again. Many thanks.
29/05/12
Thank's very much for making your first booking with us.
No comment left by this customer.
29/05/12
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