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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,902 reviews.
excellant
19/04/12
price delivery exceptional will be using you again already recomended you to someone else
19/04/12
Thank you and it's great news that you will be recommending us.
The site is very easy to use. However, the prices are not so competitive at the moment.
19/04/12
No comment left by this customer.
19/04/12
No comment left by this customer.
19/04/12
Excellent service will use again
19/04/12
No comment left by this customer.
19/04/12
The length of time it takes you to get answers from couriers (when a parcel hasn't been delivered or the tracking updated). Crazy
19/04/12
No comment left by this customer.
19/04/12
Service was very easy to use, very informative no hidden charges, did exactly what we wanted, very well impressed.
19/04/12
Great work.
19/04/12
The driver failed to show for the scheduled collection on the Friday. I am in the process of writing my complaint for compensation
19/04/12
very good and efficient service
19/04/12
More information as to what documents you want taped to the parcel
19/04/12
well missed collecting 3 days in a row caused me problems cost me money and now not the cheapest in the market no sorry or any reason for i
19/04/12
No comment left by this customer.
19/04/12
No comment left by this customer.
19/04/12
Parcel monkey service excellent but NightFreight who collected weren't prepared for a 50kg, 50x50x50 parcel despite the order saying so!
19/04/12
Our Response: The order says "Photocopiers" so could it have been a bit larger than what they were expecting?
I would like to see the parcel status updated quicker and the ability of tacking without a need to go to a different web site.
19/04/12
There is no need to go to a different website as the item booked can be tracked from ours.
Superb Service and fast delivery....highly recommended.
19/04/12
every thing is fine suggest that if you send two parcels same address a bigger discount is given
19/04/12
No comment left by this customer.
19/04/12
We had 143 boxes to send same weight/size but would need to key in individually.
19/04/12
fab services as always
19/04/12
No comment left by this customer.
19/04/12
Very quick and professional service.
19/04/12
The parcel was not delivered on the Friday, no contact was made to inform us! The customer called us disapointed Monday at lunch time
19/04/12
Our Response: On behalf of the courier concerned please accept our apologies that the order arrived on Monday and not the Friday.
Thank you for asking. It was very satisfactory, a bit expensive but it did the job!! Thank you.
19/04/12
Excellent service, cheap and prompt and very helpful driver (Sharon). Thanks for your help dispatching very heavy package.
19/04/12
We always advise our customers to get to know their drivers if they make regular bookings as they can be very helpful and will try to work around your needs.
IT WOULD BE LOVELY IF CITY LINK COULD EITHER TEXT OR EMAIL TO SAY WHWN COLLECTION IS GOING TO BE MADE WAITING AROUND IS A BORE
19/04/12
We agree and hope this offer can be made available to our customers in the future.
No comment left by this customer.
19/04/12
An excellent and customer friendly service, will use again and will recommend to others
19/04/12
Thank you and it's great news that you will be recommending us.
You emailed a pick up date of 12th, you arrived on the 13th. Parcel tracking didn't work. No notification of arrival.
19/04/12
very good experience
19/04/12
VERY GOOD WELL DONE AND THANKS
19/04/12
it would help if collection times could bve more informative
19/04/12
No comment left by this customer.
19/04/12
great service - collected and delivered on time and cheap!
19/04/12
Went the extra mile to ensure delivery could be left in a safe place when recipient was out
19/04/12
excellent service as usual.
19/04/12
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