We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,742 reviews.
No comment left by this customer.
28/05/12
The service of this site was great
28/05/12
No comment left by this customer.
28/05/12
Great as always
28/05/12
easy to book parcels
28/05/12
No comment left by this customer.
28/05/12
great.
28/05/12
No comment left by this customer.
28/05/12
package picked up on time and delivered on time. excellent service. will definitely use again! Oh and like the price!
28/05/12
Parcel is missing, was signed for but people not in, courriers not bothered and cut me off the phone.......
28/05/12
Our Response: The item was signed for at 09:39 by "Hunt" Please contact our support team who will provide proof of delivery for you.
No comment left by this customer.
28/05/12
Excellent service, thanks!!
28/05/12
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
Great service and price, as always.
28/05/12
sent a parcel with your service and citylink delivered perfectly
28/05/12
No comment left by this customer.
28/05/12
bedford to Spain in 2 days - very good.
28/05/12
Fantastic news!!
Service was spot on. Many thanks and keep up the excellent services.
28/05/12
Take a look at the tracking info then tell me what YOU think. Package is currently in Spain by mistake thanks to Parcel Force
28/05/12
Our Response: On behalf of the courier concerned please accept our apologies for their mistake and we will get this problem resolved for you.
No comment left by this customer.
28/05/12
your the best .. i can alway trust you to deliver my good .great team
28/05/12
Thank you very much.
great service only gripe would be nice to have a rough time for pick up even if it was [eg] morning or afternoon other than that fantastic
28/05/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
waited in from 8am-8pm for Courier last Tues. No show. Next day, raised alarm, customer services Yasmin sent van from out of area.
28/05/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
Nothing for me needed improving, the service was very quick easy and efficient.
28/05/12
No comment left by this customer.
28/05/12
Brilliant Company. Great for large parcels others won`t pick up. Alos able to track your packages. Highly recommended
28/05/12
That's great and thanks very much for recommending us too.
No comment left by this customer.
28/05/12
i use this service a lot and never had a problem yet so just keep doing what you do one thing could be better which is more coverage of euro
28/05/12
We have an improvement in this area coming very soon!!
as normal i never recived a pre call this is very important to me but i never get one
28/05/12
Brilliant. Thank you.
28/05/12
excellent, excellent!! just wish you could collect from me evenings so i didn't have to drop parcel at City Link Depot!! Can this be done?
28/05/12
Sorry but no based on the current number of orders you make.
No comment left by this customer.
28/05/12
No comment left by this customer.
28/05/12
Hard to see how one could improve - good price, collected as expected, excellent tracking.
28/05/12
Easy to use, excellent service with good functions on site
28/05/12
No comment left by this customer.
28/05/12
Consistently awesome!
28/05/12
All went very smoothly. Only negative is the site seems to run very slowly.
28/05/12
Excellent - parcel collected and delivered what more could you want?
28/05/12
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