We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,565 reviews.
Citilink did not pick up as scheduled. Did not sign and leave the receipt. Did not log the pickup until they reached their delivery depot.
01/08/12
Our Response: Please accept our apologies for this and we will speak to the courier concerned. Once again sorry.
No comment left by this customer.
01/08/12
No comment left by this customer.
01/08/12
Great service cheapest and did the trick, thanks very much
01/08/12
No problem and thank you very much.
Your service was excellent.That is why I always use you. The driver that picked it up was very polite.It was also easy to track my parcel .
01/08/12
We always advise our customers to get to know their local driver as they will often work around your needs.
Cheap and efficient. Tank you.
01/08/12
No comment left by this customer.
01/08/12
Thank you for your service, nothing more to say except if it isn't broken don't fix it.
01/08/12
reliable easy to use service, great value
01/08/12
I am unable to offer advice as you did exactly what you said.
01/08/12
That's fine by us, if you are happy we are happy :-)
No comment left by this customer.
01/08/12
very very good thanks
01/08/12
Excellent service-always rely on parcelforce too :)
01/08/12
Most parcels were damadged, hopefully nothing is missing. I had to drive 15 miles to get the parcels.
01/08/12
a very good and rapid delivery of my parcel as usual ,thanks
01/08/12
No comment left by this customer.
01/08/12
No comment left by this customer.
01/08/12
Add VAT in initial quote
01/08/12
My parcel arrived damaged and broken in 4 places so I was very disappointed
01/08/12
Our Response: You sent an item which you declared as a "Fragile Collectable" Was the packaging adequate for such an item?
First time I have used your site (by recommendation of Microboards Technology) and found it easy to use unlike some others
01/08/12
Thank's very much for making your first booking with us.
No comment left by this customer.
01/08/12
Early morning collection and early next-day delivery at a very competitive price=ideal service!
01/08/12
Cheers and we think the same too!!
No comment left by this customer.
01/08/12
I had to wait in the whole day and my parcel wasn't picked up till mid afternoon. you had said morning. tried to call, no one called me back
01/08/12
Our Response: We would never indicate a time for collection as we simply don't know as this comes down to the courier chosen and not us.
No comment left by this customer.
01/08/12
No comment left by this customer.
01/08/12
No comment left by this customer.
01/08/12
No comment left by this customer.
01/08/12
No problems
01/08/12
No comment left by this customer.
01/08/12
Fast cheap and efficient
01/08/12
There used to be a same day collection if you processed the order before 10am. This is no longer available, which is a shame.
01/08/12
City Link stopped this option back in October. Let's hope they decide to bring it back soon!!
No comment left by this customer.
01/08/12
first class as usual
01/08/12
Excellent service made posting a large parcel easy A+
01/08/12
all good.
01/08/12
Seeing as most of my eBay payments I receive are through Paypal it would be easier if Parcelmonkey offered this payment method too.
01/08/12
PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
No comment left by this customer.
01/08/12
No comment left by this customer.
01/08/12
Excellent service. Great price. Guaranteed customer for life. Many thanks+++++++++++++
01/08/12
That's music to our ears!!
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