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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,877 reviews.
No comment left by this customer.
11/06/12
parcel showed as delivered on due day but was not delivered until the next day, this caused confusion and inconvenience to my customer.
11/06/12
no online tracking of the delivery but other than that all good !
11/06/12
There is full online tracking for this order but thanks for the 5 star review.
No comment left by this customer.
11/06/12
Delivered as promised. Thank you.
11/06/12
No comment left by this customer.
11/06/12
always good
11/06/12
great service thank you
11/06/12
delays in acceptance of consignments
11/06/12
No comment left by this customer.
11/06/12
No comment left by this customer.
11/06/12
would be good to have am or pm collections
11/06/12
Collection was fine but then the package was delivered to the wrong address! Luckily they recieved it eventually!
11/06/12
A+, faultless as usual
11/06/12
No comment left by this customer.
11/06/12
Could the pick up times be either Am or Pm
11/06/12
We would love to offer this kind of time slot but can only provide what the couriers themselves are able to manage. At the moment this is an "Any time" collection window.
excellent once again can not fault it will use Parcel monkey again
11/06/12
Parcel collected and delivered on time. Many thanks
11/06/12
super. very impressed. so easy to organise.
11/06/12
Delivered on day we expected would of liked a more accurate idea of time so we didn't have to wait all day as driver arrived at 5.55pm
11/06/12
I will never use Nightfreight again, parcel booked to be collected on Friday but it was collected the following Wednesday. Rubbish service.
11/06/12
Our Response: On behalf of the courier concerned please accept our apologies for the late collection.
DRIVER NEVER TURNED UP TO PICK UP PARCEL, THIS IS THE SECOND TIME THIS HAS HAPPENED
11/06/12
Dont change anything, just perfect
11/06/12
one parcel they failed to collect for over 1wk. phones calls agro etc.
11/06/12
very good service
11/06/12
Nightfrieght collected a very well packaged and labelled single oven that arrived shattered & in pieces. Hideous service.
11/06/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
No comment left by this customer.
11/06/12
No comment left by this customer.
11/06/12
Had to mark as poor as recipient not happy as package left in kids playhouse outside with no card to advise :-( only by chance was it locate
11/06/12
Our Response: That is not acceptable as the item should have been signed for. Please accept our apologies and we will speak to the courier concerned.
Clear communication
11/06/12
No comment left by this customer.
11/06/12
nice quick site - be good if can remember home address
11/06/12
Try the "use my home address" feature next time you make a booking and have to enter your details.
delivered to wrong address my customer told me
11/06/12
Prompt and efficient service at highly competitive prices.
11/06/12
No comment left by this customer.
11/06/12
No comment left by this customer.
11/06/12
No comment left by this customer.
11/06/12
I find the service totally satisfactory at the moment and have no issues
11/06/12
No comment left by this customer.
11/06/12
Very reliable friendly courier - all good
11/06/12
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