We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,784 reviews.
I get the "how did we do" email *BEFORE* the parcel arrives. Ive used other carriers and they beat your service by 2 days for same price...
01/10/12
No comment left by this customer.
01/10/12
great service
01/10/12
Parcel arrived a day later than expected and quoted
01/10/12
No comment left by this customer.
01/10/12
No comment left by this customer.
01/10/12
nice early collection means we can go shopping yeaaaaaaah
01/10/12
No comment left by this customer.
01/10/12
Delivered on time, no damage, great service and reasonably priced. Thanks Parcel Monkey :)
01/10/12
No comment left by this customer.
01/10/12
Citylink completely messed up. Tried to contact them via Parcel Monkey, took them two days to reply. Will never used Citylink again
01/10/12
Very Grumpy collection driver!! Service with a smile - not really.
01/10/12
Just very pleased with your service and value. Will certainly be using you again to send parcels over to my family in Vancouver.
01/10/12
No comment left by this customer.
01/10/12
I would have appreciated a timeslot for collection, rather than having to stay in all day for a 3pm pickup. But v good otherwise.
01/10/12
No comment left by this customer.
01/10/12
No comment left by this customer.
01/10/12
No comment left by this customer.
01/10/12
VERY GOOD SERVICE AND TRACKING EXCELLENT. If goods are returned to Sender do we have to pay? if so do not bother.
01/10/12
Very easy and handy
01/10/12
No comment left by this customer.
01/10/12
Refreshingly simple and accurate way of delivering items. I don't know how you do it!
01/10/12
even though it was well packed, it was picked up and delivered! well done and thanks!
01/10/12
No comment left by this customer.
01/10/12
FAST, RELIABLE AND EXCELLENT PRICE - WILL USE YOUR SERVICE FOR SURE AGAIN
01/10/12
No comment left by this customer.
01/10/12
Great reliable service. Thanks
01/10/12
way to improve would to give time slots so dont have to wait in all day.
01/10/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
excellent service as always
01/10/12
Very professional
01/10/12
ABSOLUTLY PERFECT THANK YOU.
01/10/12
Perfect service, thank you
01/10/12
better if the courier could specify an am or pm pick up
01/10/12
Waited 10 hours for collection and they didn't collect. Phoned courier and waited 40mins in phone queue then it said office now closed!
01/10/12
Excellent service thank you. The CityLink man is extremenly good.
01/10/12
We always advise our customers to get to know their local driver as they will often work around your needs.
Great service as ever. Never let me down. Best prices out there, esspecially fo larger parcels.
01/10/12
That's music to our ears!!
No comment left by this customer.
01/10/12
Your service is excellent and cost effective, we shall use you again!
01/10/12
great
01/10/12
No comment left by this customer.
01/10/12
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