We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,784 reviews.
Great surface as ever.
26/09/12
No comment left by this customer.
26/09/12
No comment left by this customer.
26/09/12
Collected and delivered as and when requested. Always completely satisfied with Parcel Monkey and City Link
26/09/12
Cheers.
No comment left by this customer.
26/09/12
very fast and reliable would use again
26/09/12
This collection fine. Last one missed, no explanation, still shows as outstanding on my account etc. Poor.
26/09/12
Very efficient
26/09/12
No comment left by this customer.
26/09/12
No comment left by this customer.
26/09/12
No comment left by this customer.
26/09/12
no problems,
26/09/12
Our Response: So it should have been 5 stars then........lol
Parcel Monkeys service was even better than parcell force direct!! Go Parcel Monkey!!!
26/09/12
No comment left by this customer.
26/09/12
No comment left by this customer.
26/09/12
No comment left by this customer.
26/09/12
This service can't get any better. I've used you twice in 6 days now and am a total convert. ParcelMonkey every time for me now.....
26/09/12
Thank's very much for making your first bookings with us.
No comment left by this customer.
26/09/12
I am going to take legal action as my consignment has been damaged and your customer service is blaming me
26/09/12
Our Response: If your item was packaged correctly and you have followed our terms and conditions then you have nothing to worry about as you will be fully compensated.
quick and easy to use,good prices,what more do you need,cheers
26/09/12
Cheers and we think the same too!!
Text an approximate time for collect a parcel
26/09/12
No comment left by this customer.
26/09/12
Your highest rating is 'very good'. This was 'outstanding' - you were recommended by FedEx who couldn't help us! Tks.www.roystonandhayes.com
26/09/12
Thank you very much. Also thanks to FedEx as considering we don't provide their services it's great they are recommending us!!
Very simple & easy too use.
26/09/12
No comment left by this customer.
26/09/12
No comment left by this customer.
26/09/12
No comment left by this customer.
26/09/12
no one signed for the parcel upon delivery !
26/09/12
Our Response: On behalf of the courier concerned please accept our apologies for this as a signature should have been taken.
No comment left by this customer.
26/09/12
No comment left by this customer.
26/09/12
No comment left by this customer.
26/09/12
No comment left by this customer.
26/09/12
Excellent service keep it up
26/09/12
We will always try our very best.
Following the order, the parcels were collected the following afternoon and reached destination the day after, very pleased. Thank you.
26/09/12
That's great to read and thanks very much for your booking.
perfect and great prices
26/09/12
Cheers.
very expensive, royal mail now cheaper for us
26/09/12
Our Response: As shown in all the other reviews we are not very expensive for a door to door next day courier service.
Thats the 2nd time I have used you guys to get a parcel out next day and so far so good :))
26/09/12
:-)
I used parcelmonkey twice and both times the parcel was not collected on the day promised and I had to rebook. Drivers seem overloaded.
26/09/12
Our Response: On behalf of the courier concerned please accept our apologies.
Very impressed with quotes used you as you were cheapest will use again thanks
26/09/12
Thank you for making your first booking with us.
No comment left by this customer.
26/09/12
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