We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,784 reviews.
Collection was good. The Driver was polite & efficient. The only problems i found were, no tracking available, no notification of arrival.
29/09/12
Our Response: Full tracking with this carrier should be in place by November following the technology improvements they are making.
No comment left by this customer.
29/09/12
Courier did not pick up as arranged despite 2 calls to them assuring me they would - this cost me money
29/09/12
Would be helpful if all details used on an order were available to print from account history, e.g. names don't show up.
29/09/12
The Booking was easy, pickup smooth and delivery executed perfectly. Thank you!
29/09/12
No comment left by this customer.
29/09/12
No comment left by this customer.
29/09/12
No comment left by this customer.
29/09/12
I paid 10.49 and my parcel didn't get picked up and I lost out on the item!!! So angry it's unreal I will not be using your service again
29/09/12
Good service. A+++
29/09/12
As to date the parcel has not yet been delivered. It was collected Tues 25 Sep by NightFreight and is still in their possession Sat 29.
29/09/12
Great service as usual, simple to book and pay for the carrier, they turned up and delivered on time
29/09/12
Very I'm impressed with the complete service
29/09/12
Fantastic! Exceeded expectations :)
29/09/12
Excellent service..prompt delivery..just superb..
29/09/12
GIVE CUSTOMER A COLLECTION TIME
29/09/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
29/09/12
Pick up was fast and tracking good although parcel didn't move on tracking for more than a day until it was delivered so this was worrying.
29/09/12
I do think you are good at a good price only thing I would like is a time when they are going to pick up the item
29/09/12
No comment left by this customer.
29/09/12
The parcel was not delivered and has been listed as lost
28/09/12
Our Response: Please contact our support team who will investigate further for you with the help of the courier concerned.
No comment left by this customer.
28/09/12
Parcel picked up on the right day and delivered the next. job done
28/09/12
No comment left by this customer.
28/09/12
No comment left by this customer.
28/09/12
Thank you, you are always better:)
28/09/12
Collection driver knocked on the wrong door and had to get friends who work for the depo to come an collect after hours so that the parcel
28/09/12
Parcel collected on time and delivered to France in the agreed time - Excellent
28/09/12
I love using parcel monkey and they have never let me down! Collect my parcel from home and give me online tracking, brilliant!
28/09/12
An outstanding service. You quickly provided me with an appropriate and cost effective solution. I will undoubtedly use you again.
28/09/12
Thank you very much.
pleased with collection and pick up and service but disapointted it wasnt for the price you advertise so well on your website
28/09/12
Booked for a pick up as the person was only in that day and no pick-up. What's the point of being able to specify a particular day?
28/09/12
No comment left by this customer.
28/09/12
i cancelled this order 1 hr after placing it i spoke to sara at your southampton dept emailed you on the same day and you still charged me
28/09/12
Perfect service. Had goods picked up from somewhere else and delivered to me.
28/09/12
Excellent service. Parcel reached it's rural delivery destination in NZ very quickly. Will definitely be using Parcel Monkey again!
28/09/12
i thort the service was brilliant will use again and have used alot before thanks
28/09/12
No comment left by this customer.
28/09/12
No comment left by this customer.
28/09/12
No comment left by this customer.
28/09/12
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