We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,783 reviews.
No comment left by this customer.
16/10/12
As usual, no problems and my customer happy.
16/10/12
First time I have sent a parcel for an ebay sale. Found the service easy to use and will be using again for any future sales
16/10/12
Thank's very much for making your first booking with us.
No comment left by this customer.
16/10/12
No comment left by this customer.
16/10/12
No comment left by this customer.
16/10/12
Excellent value, good service, prompt pick-up
16/10/12
Collected as arranged. Thanks
16/10/12
Did what it said on the tin, again!
16/10/12
No comment left by this customer.
16/10/12
excellent service and good delivery time
16/10/12
No comment left by this customer.
16/10/12
Placed order at 1am - it was collected at 10am following morning. Arrived at destination promptly. Great service - best price! A+++++
16/10/12
International postage cheaper than other sites and only took 6 days to deliver to australia A +++
16/10/12
Excellent service, on time, polite driver, the only improvement might be to ring ahead to let the person know the driver is on his way
16/10/12
Shocking! Told me my item weighed 6.2kg when it was well under 3kg. Then charged me extra! Will never ever use again!
16/10/12
Our Response: You entered the incorrect dimensions at the time of booking and were charged for the volumetric weight of 6.2KG.
No comment left by this customer.
16/10/12
parcels collected on time
16/10/12
Very good service.
16/10/12
Poor tracking. No confirmation of delivery or attempted delivery 6 days after collection.
16/10/12
No comment left by this customer.
16/10/12
nothing to complain
16/10/12
Our Response: So it should have been 5 stars then........lol
Great prices, love the fact you have a good clear option of delivery types. I use you all the time!
16/10/12
That's music to our ears!!
No comment left by this customer.
16/10/12
I couldn't believe how late I could order your service for collection the following day, very impressive service, will certainly use again
16/10/12
Table arrived with large chunk broken off (was well wrapped). Can I make a claim? Thank you.
16/10/12
Great service, arrived in good time. Will use again!
16/10/12
No comment left by this customer.
16/10/12
Parcel Monkey service was great but there was mis-communication from City Link.
16/10/12
No comment left by this customer.
16/10/12
Terrible, I still don't have my parcel 1 week later, can't find a number or contact to claim, parcel ,on key not replying to emails - grr
16/10/12
Our Response: Please contact our support team who will investigate further for you with the help of the courier concerned.
No comment left by this customer.
16/10/12
Great service, great price. Many thanks
16/10/12
Fantastic service and great value for this oversized package. Will be using you again.
16/10/12
WOULD BE BETTER WITH AN APPROX PICK UP TIME
16/10/12
No comment left by this customer.
16/10/12
Courier left parcel at address 50 yds away, did not leave a card informing this, myself and my customer had to do legwork to find it. POOR
16/10/12
Very pleased.
16/10/12
Excellent service as always, prompt and punctual, no problems
16/10/12
everything was great and cost effective
16/10/12
