We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,578 reviews.
Great service & good value once again.
04/10/12
did not collect, i had to chase, still don't know if with customer 1 week after booking
04/10/12
Easy, and quick to use!
04/10/12
No comment left by this customer.
04/10/12
Excellent service from parcel monkey as always. Clive the driver at city link is very helpful and friendly!
04/10/12
Have no idea if parcel arrived. Was unable to track. As recipient was expecting it and has not contacted me otherwise I assume it arrived!
04/10/12
No comment left by this customer.
04/10/12
My first time using this service and it was made easy. Collected from my neighbour and delivered the next day perfectly. Thanks!
04/10/12
will use again
04/10/12
comms after booking could be clearer
04/10/12
Your service is always excellent - however Citylink did not turn up and took to depot myself
04/10/12
despite confirmation of collection, no-one turned up. neither the 2nd day or 3rd day. something to do with Courier/parcel monkey systems
04/10/12
Good service
04/10/12
No comment left by this customer.
04/10/12
No comment left by this customer.
04/10/12
Better than my last (first) dealing as the courier company (city link) broke the chair that I sent
04/10/12
No comment left by this customer.
04/10/12
No comment left by this customer.
04/10/12
No comment left by this customer.
04/10/12
Even thpough you pay for delivery next day, Parcel Monkey/Courier say if they don' deliver thats fine as its not guaranteed. VERY UNHAPPY
04/10/12
Our Response: Yes that's correct. Many things can impact on delivery so our standard service is not guaranteed.
No comment left by this customer.
04/10/12
No comment left by this customer.
04/10/12
No comment left by this customer.
04/10/12
You lost my parcel, I lost a day waiting in for it, your operator told me it was Warringtons fault, but the parcel was at Wigan.I cold do on
04/10/12
Good service, picked up and deliverd on time as requested, very happy customer
04/10/12
No comment left by this customer.
04/10/12
No comment left by this customer.
04/10/12
Collected without fuss before a label was available - so why the insistance and delay of printing own lables ???
04/10/12
Great service, good tracking, will use again, It's very easy to use :-)
04/10/12
Paid for next day delivery - item collected Thursday but not delivered until Monday.
04/10/12
No comment left by this customer.
04/10/12
Great Service as always. Highly recommend
04/10/12
Parcel Force UK hub is 10 minutes from my house, the Express 24 service collected on 28/09 and it was delivered 02/10 not what I paid for!!!
04/10/12
It was simple to use, the prices were competitive and everything was straight forward. Will use again in fguture
04/10/12
very good service, excellent prices
04/10/12
Can't daily the service, that's why we keep on using you!
04/10/12
No comment left by this customer.
04/10/12
very happy with service, will continue to use you - cheap, reliable, fast
04/10/12
You did very well. Still impressed with your service so far and will continue to use you.
04/10/12
Great service, easy online booking/easy to use website, good comms, good pricing. Very happy!
04/10/12
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