We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,804 reviews.
No comment left by this customer.
31/10/12
take paypal?
31/10/12
PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
a+
31/10/12
great service very happy
31/10/12
On this occasion Courier didnt perform, it took 2 days for the collection! it should have been next day, i had to call a few times!
31/10/12
AM or PM would be a great help so one does not have to stay in until the goods are collected, I note that my collections have always been PM
31/10/12
No comment left by this customer.
31/10/12
Recommend by friend. Brilliant, simple, easy, convenient service. Great web site. Will recommend & use again. Spot on!!
31/10/12
Thanks very much and please pass on our thanks to your friend.
Excellent service as usual from City Link. Don't take a chance on cheaper, unreliable couriers.
31/10/12
We won't, Tried it once and quickly got rid of them ;-)
Good service, a shame you can't collect on same day as ordering.
31/10/12
Item was damaged in more than one place via City Link Courier, very disappointed with this. Parcel monkey however themselves were fine.
31/10/12
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
No comment left by this customer.
31/10/12
great reliable service thank you
31/10/12
Always very pleased with service and ease of use of this excellent site
31/10/12
It would really help to have a time window for collections
31/10/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
31/10/12
No comment left by this customer.
31/10/12
Can't fault the service, thankyou
31/10/12
Excellent service, item delivered next day :-)
31/10/12
No comment left by this customer.
31/10/12
The service you provide is very reliable except the update of tracking which is not up to date once the parcel is in Europe
31/10/12
Twice you have failed to pick up the parcel , twice I have had to reschedule delivery . Will never use you again !
31/10/12
You where a bit more expensive than one of your competitors, but a lot easier to use
31/10/12
Thank you.
Great value service, thank you
31/10/12
No comment left by this customer.
31/10/12
No comment left by this customer.
31/10/12
No comment left by this customer.
31/10/12
I do not know how and when was the parcel delivered, but the recipient did not complain :)
30/10/12
You can always check the tracking status to check on progress.
As always, fantastic! thanks
30/10/12
No comment left by this customer.
30/10/12
t and delivered promptly in very good condition and it was china
30/10/12
No comment left by this customer.
30/10/12
Great service, good price. Prompt collection.
30/10/12
No comment left by this customer.
30/10/12
Collect on Thursday, delivered to Lubeck, Germany on Monday! Excellent service thank you
30/10/12
Thanks very much.
An absolutely first rate service in every respect and can certainly be highly recommended
30/10/12
Collected & delivered in less than 24hrs.Excellent service.
30/10/12
No comment left by this customer.
30/10/12
Insurance for guitars.
30/10/12
Paid for next day delivery and item not delivered next day. never had problem before. very very disappointed
30/10/12
Our Response: On behalf of the courier concerned please accept our apologies.
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