We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,271 reviews.
parcel were collected one day later than supposed to be. apart from that all good!
02/11/12
No comment left by this customer.
02/11/12
excellent service
02/11/12
No comment left by this customer.
02/11/12
An indication of the time for collection would be useful
02/11/12
No comment left by this customer.
02/11/12
Your tracking service stopped reporting when the items reached the handling area near Calais, Parcelforce did not report beyond that.
02/11/12
No comment left by this customer.
02/11/12
Site very easy to understand and use, good rates and service, overall pleased with the outcome so will use again
02/11/12
No comment left by this customer.
02/11/12
Great service - would use again.
02/11/12
No comment left by this customer.
02/11/12
No comment left by this customer.
02/11/12
No comment left by this customer.
02/11/12
Spot on, nice and easy process, good communication throughout. Thanks.
02/11/12
Great services as always, I have been trying the new DX service and it is just as good as the others. Well done!
02/11/12
Thank you and it's great to see you like our new and exclusive service with DX.
No comment left by this customer.
02/11/12
No comment left by this customer.
02/11/12
Good price and courier collected & delivered the parcels very promptly. No problems at all. Would use again.
02/11/12
Good collection from home and fast speed for delivery.
02/11/12
No comment left by this customer.
02/11/12
Make the paying system work better
02/11/12
great way of returning or sending items
02/11/12
very simple and easy process, thanks a lot
02/11/12
The only problem was that no tracking information was available and I was never informed that the item had been successfully delivered.
02/11/12
Nightfreight are working on their tracking technology so we hope to bring this to you very soon.
A text sent to my phone to advise collection and delivery times about an hour before the courier turned up would be helpful
02/11/12
Excellent service, speedy delivery, really cheap, highly recommended, thanks
01/11/12
Thank you and it's great to see you will be recommending us.
paid next day del. but courier failed to collect and have to spend money for phone calls to have them pick up the package.
01/11/12
No comment left by this customer.
01/11/12
Booked for collection, stayed in all day but no collection until next day. Paid for next day so asked for refund, no reply. Not useing again
01/11/12
You need to mention on your parcelforce 24 page, that it doesn't include saturday delivery, it's a bit misleading.
01/11/12
Our Response: It's explained throughout the website that "Next day" is next working day. We also provide a Saturday delivery service for those who wish to buy it.
It would have been good to have some idea of when the driver would collect. Even just morning or afternoon would be helpful.
01/11/12
No comment left by this customer.
01/11/12
Item was not picked up on first attempt. The tracker said item not ready but sender insisted that driver never turned up
01/11/12
Our Response: !!!!!
parcel not delivered yet from parcelforce (cornwall to aylesbury)..over three working days ..have had quicker deliverys from germany !
01/11/12
No comment left by this customer.
01/11/12
No comment left by this customer.
01/11/12
Very impressed with your service. Very staightforward quote and ordering system allowing me to choose the best quote. Paypal to pay wd be gd
01/11/12
PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
Excellent service
01/11/12
Quite happy with the service received, nothing more to add at present thanks.
01/11/12
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