We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,580 reviews.
Excellent service as always , thank you
05/11/12
This parcel was damaged in transit and has been returned to me for repair. I have just made the booking to resend it, are you able to help.
05/11/12
We have used different couriers to Spain. We used parceforce with you and delivery of 7 days is the slowest yet.
05/11/12
Our Response: There was a problem with the delivery address, according to the tracking details, which caused the delay.
Great, thanks!
05/11/12
No comment left by this customer.
05/11/12
Collected and delivered on time, as promised.
05/11/12
Terrible service. Parcel was collected two days after scheduled date! Very dissapointed.
05/11/12
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
No comment left by this customer.
05/11/12
No comment left by this customer.
05/11/12
No comment left by this customer.
05/11/12
Very good, thanks.
05/11/12
Easy to use site. All went smoothly.
05/11/12
WAS GREAT! THANK YOU VERY MUCH.
05/11/12
No comment left by this customer.
05/11/12
No comment left by this customer.
05/11/12
No comment left by this customer.
05/11/12
It would be better if the tracking process showed from collection to delivery, also a delivery day / date would be beneficial.
05/11/12
Our Response: Nightfreight are working on their tracking technology so we hope to bring this to you very soon.
No comment left by this customer.
05/11/12
I was very impressed with the service it was very easy to use. My package arrived quick and safely to its destination.
05/11/12
Delivery quickly and efficiently
05/11/12
Excellent arangments and super service and well behaved staff
05/11/12
Excellent.
05/11/12
No comment left by this customer.
05/11/12
You guys have always been very good, and I always recommend you to others.
05/11/12
Another missed collection tha I had to reschedule for the following day. Maybe not your fault but I place my order through you!
05/11/12
Our Response: You are correct that technically it's not our fault but accept the blame as the booking was made with us. On behalf of the courier concerned please accept our apologies for this.
First class service and quick delivery of goods - thank you
05/11/12
Very easy process. Great value
05/11/12
No comment left by this customer.
05/11/12
No comment left by this customer.
05/11/12
No comment left by this customer.
05/11/12
It was very good indeed, you guys are a good find.
05/11/12
Cheers.
great, easy pick up. will use again.
05/11/12
No comment left by this customer.
05/11/12
great service
05/11/12
No comment left by this customer.
05/11/12
No problem with this company and i always use A++++++++++++++
05/11/12
Usual efficient fast service and very convenient
05/11/12
You need a telephone enquiries line, and to offer same-day booking and time slots for parcel collections
05/11/12
Our Response: Sorry but we can only provide what the couriers themselves are able to offer.
Very easy process does what it says on the tin...
05/11/12
No comment left by this customer.
05/11/12
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