We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,581 reviews.
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
keep up with the great service im very impressed.:)
06/11/12
No comment left by this customer.
06/11/12
Would be helpful if you could specify a time for collection/delivery even a 4 hour bracket
06/11/12
Great service
06/11/12
good service thanks
06/11/12
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
Excellent service
06/11/12
No communication, waited in for 2 days for a scheduled collection, took time off work and lost money. Very poor service.
06/11/12
Excellent service...courier was a bit of a wimp though and dragged the parcel up the drive!
06/11/12
Prior notice of a collection time
06/11/12
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
Picked up decent time and delivered on time
06/11/12
Every thing was spot on as they said excellent service will use again
06/11/12
Booked last week, still not collected, had email saying collect today, asked Courier driver and not on the list
06/11/12
cheerful delivery man collection this time for a change! Goods arrived safely with a few days. Thanks
06/11/12
Parcel should be collected on 1st November but was on 6th November without explanations.
06/11/12
No comment left by this customer.
06/11/12
Absolutely appalling - parcels were sent to the wrong place and the courier didn't turn up on the day - parked outside and went
06/11/12
the only thing that would be more helpful, is could we pay with paypal?
06/11/12
PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
No comment left by this customer.
06/11/12
None. Perfect in every way! Well done indeed. You picked up our parcel when you promised and delivered it safely hundreds of miles away.
06/11/12
Glad to see you are now emphasising the prohibited articles rule, unlike last time when you damaged my item and refused to pay ins claim.
06/11/12
excellent service
06/11/12
Very Please Thank You
06/11/12
a++
06/11/12
Simply the best. Thankyou
06/11/12
excellent but a time for pickup would complete service
06/11/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
helpful driver, arrived when expected
06/11/12
Sorry that was a mistake, your service is very good
06/11/12
No problem and thank you very much for your bookings.
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
No comment left by this customer.
06/11/12
Maybe an auto email to say it has been tracked as delivered would be useful(?) If you can.
06/11/12
Thanks for your suggestion. Many customers send numerous items a day with us and would not welcome this. Therefore we think the tracking link is sufficient for those wishing to monitor the delivery of their item.
Very efficient no problems
06/11/12
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