We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,270 reviews.
No comment left by this customer.
31/10/12
I booked a night freight collection last wed to be collected on thurs, it did'nt get collected until the following tues, what a **** service
31/10/12
top parcel service, very helpfull, polite driver totally satisfied will use again and recomend to freinds and family thanx
31/10/12
Good service, thanks
31/10/12
We found your service efficient and sensibley priced many thanks
31/10/12
Excellent service. Combined collection of parcel with a deliver that was being made to our address. Impressed with the efficiency.
31/10/12
efficient
31/10/12
Good Service, parcel collected as expected. No problems
31/10/12
So far so good. Having changed from interparcel due to appalling customer services I am pleased with parcel monkey so far!
31/10/12
Courier is not collecting parcel 2 days, even paid for next day service. now I have to go to depot myself because they don't answer phone.
31/10/12
I HAVE POSTED YOU A LETTER. THE ORDER TURNED UP AT 3.30, I PAID FOR A BEFORE 12 DELIVERY AND Courier WERE NO HELP AT ALL. RUINED MY DAY
31/10/12
Waited in all day and courier never arrived to collect parcel. Couldn't contact helpline out of hours. Contacted on Twitter and no reply.
31/10/12
great service
31/10/12
Packed 6 items in one box and booking it in for collection, found I had missed 7th item. Couldn't add it to order, expensive oversight.
31/10/12
Good - good price, straightforward system and excellent service.
31/10/12
Very good service and item well packaged although txt messages instead of email would be simpler
31/10/12
No comment left by this customer.
31/10/12
No comment left by this customer.
31/10/12
Confusion today regarding the pick up - driver had a different Co name on his sheet- suggest you build this in to the label to avoid confusi
31/10/12
No comment left by this customer.
31/10/12
No Problems.
31/10/12
Very easy to book, pay, track. I drop off at the depot so having the label straight away is great
31/10/12
The parcel was not collected on the arranged day and no notification was receievd of any delay or cancellation in collection.
31/10/12
Superb yet again and City link delivered very quickly. Thank you :)
31/10/12
Thank you very much.
No comment left by this customer.
31/10/12
Great Service Everytime, Thanks
31/10/12
No comment left by this customer.
31/10/12
An amazing service. I was not expecting this level of service.
31/10/12
We aim to please.
No comment left by this customer.
31/10/12
the parcel was collected 2 days late!
31/10/12
The collection was delayed by two days and the delivery was also delayed, thereby costing my money as well as time. Will not use again.
31/10/12
Outstanding service again, much cheaper and more reliable than Royal Mail.
31/10/12
The parcel did not arrive on the expected day (it was meant to be next day) and I was unable to track a heavy parcel.
31/10/12
No comment left by this customer.
31/10/12
No comment left by this customer.
31/10/12
No comment left by this customer.
31/10/12
No comment left by this customer.
31/10/12
Very easy service to use. Wish I knew about you sooner!
31/10/12
"Good things come to those who wait." ;-)
Absolutely appalling - the package has still not been picked up. Don't know what further to do.
31/10/12
Our Response: Sorry to read your item was not collected. Please contact our online support team and rest assured you will be refunded for this.
No comment left by this customer.
31/10/12
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