We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,810 reviews.
Paid good money to have my parcel collected on a Friday but it was collected on a Monday. Poor service.
22/11/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
I recently had an item to be picked up, the driver was very rude and drove off without collecting,he was rude to other females too, not good
22/11/12
Our Response: I am very sorry to read that and on behalf of the courier concerned please accept our apologies for this. Rest assured we will speak to them about this and once again sorry.
1 parcel was picked up a day later than advised - hence the Good rather thasn Very Good rating
22/11/12
Still not collected my parcel after 2 days. Courier have informed me that its not their problem.
22/11/12
parcel was delivery albeit a day late
22/11/12
no comment
22/11/12
Late collection, tracking number didn't work. I still don't know if the parcel has been relieved. Doubt I will use you again.
22/11/12
Great service as usual
22/11/12
no comment
22/11/12
no comment
22/11/12
Prompt collection and delivery all round excellent service.
22/11/12
the parcel was delivered very quickly at a competitive price, no complaints at all, thanks.
22/11/12
Excellent. Can't find anything to improve. You did exactly what was asked of you.
22/11/12
My parcel was unable to be delivered as the recipient died but Anna contacted me to have the parcel returned to me at no charge! 5 Stars!!
22/11/12
No comment left by this customer.
22/11/12
The van driver was very polite and helpful,much appreciated.I like the way you keep me informed of the tracking and delivery
22/11/12
very good service allround.
22/11/12
No comment left by this customer.
22/11/12
top banana
22/11/12
it didnt get collected as you sent the wrong code to Courier - i had to ring Courier and sort it they said you had done it to loads
22/11/12
Our Response: Hello, I'm sorry about the delay collecting your item. However I'm afraid the information you were provided by the courier is not correct. They provide the codes to us, which unfortunately in some cases earlier this week were incorrect due to a problem with their internal systems, not ours.
No comment left by this customer.
22/11/12
Only downside was vague pick up time otherwise very pleased with the service. Will use again.
22/11/12
paid thurs for collection fri so my customer would get it monday,no show had to rebook for pick up monday not pleased
22/11/12
brilliant service would defiantly use again
22/11/12
No comment left by this customer.
22/11/12
Item arrived in good time
22/11/12
I only rated satisfactory as i ha to help the driver off load my 40kg parcel, not very helpful for a 50+ lady????
22/11/12
Our Response: I am sorry but it is made clear when you book this service that you may need to assist the driver.
Parcelmonkey were excellent, let down by city link :D
22/11/12
was sent for next day delivery this did not happen if i wanted a 48 hour service i could have saved money not very happy with the service
22/11/12
Speedy delivery but noticed that the prices have gone up considerably this time round.
22/11/12
The price has increased due to the courier selected charging more for large items.
Really easy to arrange collection and see cost.
22/11/12
Collected on Friday as promised but not delivered the next day. Understandable as weekend but there should be a note on this when booking
22/11/12
There is. All our services are next working day or you can buy a Saturday service if you wish.
No comment left by this customer.
22/11/12
No comment left by this customer.
22/11/12
Fast efficent service will def use again
22/11/12
Not a bad service. The chap that collected them seam not to take much care with the parcels though.
22/11/12
parcels on 4 consighnments not delivered by Courier till tommorow and were collected tuesday, i have 4 unhappy customers
22/11/12
Never collect on time
22/11/12
No comment left by this customer.
22/11/12
No comment left by this customer.
22/11/12
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