We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,584 reviews.
I was wanting to send a babies wicker crib and stand and had no idea how to pack it. It would be helpful to speak to a person
30/11/12
No comment left by this customer.
30/11/12
No comment left by this customer.
30/11/12
Telephone support never shows a phone number???? Why have a box for telephone support if it's not availiable?
30/11/12
Our Response: Our support is online based and not via telephones.
No comment left by this customer.
30/11/12
Courier service (Courier) regular doesn't collect on the designated day. Resulting in numerous phone calls to rearrange. Terrible service.
30/11/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
We paid for 2 boxes to be picked up on 22/11 to be delivered by 12 the next day, they weren't picked up until 23/11 & not deliverd in time!
30/11/12
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
Speedy,reliable and quick service!!!
30/11/12
Promptly and courteously collected and delivered with amazing speed.
30/11/12
100% happy obviously ladders would of took hours to bubble wrap etc..driver took them and delivered, will use again.
30/11/12
The speed of the delivery was very good and arrived much earlier than I expected and was kept in good condition. I have no complaints
30/11/12
No comment left by this customer.
30/11/12
You didn't collect on the first day , I had to rearange and stay in two days. Then when they did come the chap had no idea what he was doing
30/11/12
Excellent. Pick up and drop off reliable and easy to use courier service! Thanks
30/11/12
i would very much like a telephone to discuss this, as it was a shambles and am thinking of taking my business else where!
30/11/12
when using parcelforce it would be good to drop off parcel at there depo my self instead of wasting all day waiting in for them
30/11/12
No comment left by this customer.
30/11/12
Slightly concerned that the pick up van and driver had no identification showing when I handed the parcel over. Otherwise very satisfied
30/11/12
You should book an hour to pick up the parcel.
30/11/12
brilliant service / price / communications / tracking - highly recommended - thank you
30/11/12
No comment left by this customer.
30/11/12
Your services is brilliant. Driver was on time very polite and my parcels arrived on time the other end. Will use you again
30/11/12
No comment left by this customer.
30/11/12
No comment left by this customer.
30/11/12
driver was friendly and arrived without any issues at both pickup and dropoff
30/11/12
Very smooth, everything worked as it should as usual. I've always liked Parcel Monkey.
30/11/12
Thank you very much.
No comment left by this customer.
29/11/12
No comment left by this customer.
29/11/12
Professional and fast service. Good value also.
29/11/12
The collection was super with a good driver, but the delivery was unsatisfactory as items were damaged and dumped outside the residence.
29/11/12
No comment left by this customer.
29/11/12
No comment left by this customer.
29/11/12
Loved this. Loved finding you, logging in via FB and arranging paying for and getting the job done in an afternoon all online. Top marks.
29/11/12
Cheers and thank you for booking with us.
Collection was first class service. However, the delivery of my parcel was poor, left parcel by bin , no card left so customer not happy
29/11/12
Great as always
29/11/12
No comment left by this customer.
29/11/12
Easy to order, reliable, cheap and deliver bulky and fragile goods without any demage in 24 hours. I going to be a regular custumer.
29/11/12
really terrible our heater turned in to a fridge for our customer 3 bad feedbacks caused by Courier on ebay we will go elsewhere
29/11/12
altough we booked a 2-3 day premium service,the parcel has still not been delivered by business day 4 - an unacceptable delay- can we claim?
29/11/12
The ability to drop off a parcel at a collection point would help
29/11/12
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