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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,971 reviews.
Prompt collection, good communication. Prices are variable, compared to others like Parcel2Go. Some are cheaper, lots are not.
17/10/12
No comment left by this customer.
17/10/12
very quick delivery will use again
17/10/12
No comment left by this customer.
17/10/12
No comment left by this customer.
17/10/12
No comment left by this customer.
17/10/12
Great Service Great Price
17/10/12
I was advised that I was paying for next day delivery but I did not receive my parcel until the Monday opposed to Saturday morning.
17/10/12
Our Response: Next day is fully explained as "Next Working day" Did you buy the fully advertised Saturday service, NO.
No comment left by this customer.
17/10/12
very pleased with service, particularly, "City Link"
17/10/12
shocking service very unhappy, couldnt rebook my item to collect and parcel monkey have not given me my money back
17/10/12
Our Response: The re book function works fine but if you wish to be refunded this will take place within 7 days of the order being made.
prompt pickup as promised.
17/10/12
Our Response: So it should have been 5 stars then........lol
No comment left by this customer.
17/10/12
No comment left by this customer.
17/10/12
No comment left by this customer.
17/10/12
it got there
17/10/12
No comment left by this customer.
17/10/12
No problems, could do with some discount for customers like me always using your services.
17/10/12
No comment left by this customer.
17/10/12
Offering more options on pick up times, i.e. morning or afternoon, or even e.g. between 2-4pm, happy to pay more for it.
17/10/12
We would love to but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Always collected on time, with no fuss, or problems! Cheap carriage, and would definitely recommend! A* xx
17/10/12
Thank you and it's great to see you will be recommending us.
First class service, lots better than post office!
17/10/12
Cheers.
No comment left by this customer.
17/10/12
Another good experience using Parcelmonkey
17/10/12
Can you let me know if the collection is to be in the morning or in the afternoon in future?
17/10/12
At the moment we can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Parcel was collectd 1 day late
17/10/12
Delivered within promised time.
17/10/12
efficient good value
17/10/12
Really good service!!!
17/10/12
No comment left by this customer.
17/10/12
Great thanks *****
17/10/12
No comment left by this customer.
17/10/12
Collection and delivery as specified - very happy!
17/10/12
Great service will definately use again
17/10/12
Thank you very much.
Courier did not pick up as schedule and said that they came. But we were here the whole day. Cargo was delay for 4 days.
17/10/12
Wonderful service once again thank you
17/10/12
No comment left by this customer.
17/10/12
I think the system works very well
17/10/12
No comment left by this customer.
17/10/12
Excellent all round. Keep up the good work.
17/10/12
We will always try our very best.
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