We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,275 reviews.
good job
28/11/12
Good service, however I have not been able to track the progress of my parcel, know it has arrived at its destination the recipient told me
28/11/12
No comment left by this customer.
28/11/12
Every parcel that I send however well it is packed arrives with broken pieces - 1/6th of the box was broken last posting. very frustrating
28/11/12
Swift easy service at a good price. Well done.
28/11/12
city link have a bad reputation, on this occasion all went incredibly well!
28/11/12
Less use of jargon on the track & trace history. I am quite bright but did not understand quite a few of the comments on the order. Good val
28/11/12
Actually went with your competitor at first, somethingorrather2go!!, and they had let me down. Went with you and 5*. Thanks
28/11/12
Thank's very much for making your first booking with us.
great work - thank you
28/11/12
Absolutely fantastic service! Much simpler and user friendly than setting up individual accounts with the courier companies.
28/11/12
Fantastic news, Thanks very much.
prompt pick ups and excellent service.
28/11/12
No comment left by this customer.
28/11/12
No comment left by this customer.
28/11/12
No comment left by this customer.
28/11/12
reasonable charges & easy to track - easy to use website
28/11/12
Rarcel picked up and delivered on time.
28/11/12
Parcel collected at 2pm.polite courier. Received before 10am next day. Very happy with service and price. Would use again. Thanks!
28/11/12
Excellent service at a great price
28/11/12
Brilliant service! An easy and intuitive system for sending anything anywhere! A+++++
28/11/12
No comment left by this customer.
28/11/12
No comment left by this customer.
28/11/12
The parcel was collected for next day delivery (23/11) - the parcel was lost and after many phone calls it was delivered today 28/11/12
28/11/12
No comment left by this customer.
28/11/12
No comment left by this customer.
28/11/12
No comment left by this customer.
28/11/12
No comment left by this customer.
28/11/12
Fantastic! Like the Circus Monkey, you did as told and as expected!! Thank you ! (Monkey's Uncle!)
28/11/12
quick and cheap
28/11/12
failed to collect on arranged day had to rebook collection therefor needed further time off! not impressed
28/11/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
very dissapointed as did not receive parcel and i got disconected 7 times, when asked for a call back 2 times no one did will not use again
28/11/12
Our Response: I am sorry to read this but I must point out that you contacted the courier directly by phone and not us.
No comment left by this customer.
28/11/12
No comment left by this customer.
28/11/12
No comment left by this customer.
28/11/12
My parcel was picked up, promptly & courteously & arrived in Crete all in 1piece in super quick time & £13 cheaper than Royal MailVery happ
28/11/12
Fantastic news!!
No comment left by this customer.
28/11/12
Courier broke a poly board we sent, it had FRAGILE written al over it!
28/11/12
Our Response: I am sorry to read that your item was damaged in transit. Please contact our online support team who will help you with your claim.
Parcel has not arrived!!! ****
28/11/12
easy to use and great value
28/11/12
No comment left by this customer.
28/11/12
No comment left by this customer.
28/11/12
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