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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,810 reviews.
5 stars
25/11/12
Pleased with service, thanks
24/11/12
Turn up to collect the parcel.
24/11/12
Delivered extra parcel which I did not send and still have not arranged pick up of wrongly delivered item from my mothers house
24/11/12
Our Response: We are not the courier company. If they left a parcel at your Mothers house then please contact them directly to arrange a collection.
Thanks, I had no hassles. Great service
24/11/12
5 stars
24/11/12
why cant the person who is having the parcel collected have a delivery label not the recipient. ie I wanted it collected from someone else.
24/11/12
This is because you are our customer so labels are sent to you. They can always open an account and book directly.
Excellent...as always...
24/11/12
Service great. Tried various means of moving a modern kayak south, with difficulty. They are VERY robust, so excessive packaging not needed.
24/11/12
very happy, have used you a few times now, no problems
24/11/12
Thank you for your recent bookings.
Courier tried to deliver but didn't wait, had to ring 5 different depots to try and arrange a re-delivery. Excellent value
24/11/12
No comment left by this customer.
24/11/12
4 stars
24/11/12
excellent - quick pick up fragile parcel arrived next day
24/11/12
5 stars
24/11/12
4 stars
24/11/12
Would like a Europe to UK booking option otherwise excellent :-)
24/11/12
Imports will be coming in 2013 so keep watching!!
Very happy, came and collected as and when I arranged it for. Great service!
24/11/12
5 stars
24/11/12
5 stars
24/11/12
parcel still not delivered!
24/11/12
it was an effortless process. timely and great value. was delivered to usa in 4 days.
24/11/12
5 stars
24/11/12
Very poor service!!!!!!!
24/11/12
Could you provide adhesive clear pockets to attach invoices to international parcels. I am currently using some leftovers from (sh!!) *****
24/11/12
Sorry but no as the packaging etc is down to our customers.
4 stars
24/11/12
ABSOLUTELY SUPERB - I THINK YOU SHOULD TAKE OVER FROM THE ROYAL MAIL - BECAUSE U KNOW WHAT YOUR DOING
24/11/12
We will always try our very best.
Can't fault the service great price and fast delivery
24/11/12
spot on as per usual thanks
24/11/12
No comment left by this customer.
24/11/12
No comment left by this customer.
24/11/12
good service, picked up and delivered when promised, no problem to recommend parcel monkey 5*
24/11/12
Thanks very much.
It would help if you could give a more precise timr for collection
24/11/12
Good price, good simple service.
24/11/12
My parcel was not collected on the day specified and I therefore had to call the company direct to re-arrange collection.
24/11/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
I have used your services multiple times now and I haven't been disappointed. Thanks for providing a very fast and efficient service!
24/11/12
And thank you so much for booking with us.
No comment left by this customer.
24/11/12
just to say great service you do what you say thanks
24/11/12
Arrived a bit later than said
24/11/12
just fine, thanks
24/11/12
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