We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,275 reviews.
This is the second time I've used Parcel Monkey. Easy to use website with clear steps. Would recommend this service to others.
04/12/12
Thank you and it's great to see you will be recommending us.
Very poor parcel was collected late and delivery was late and received no compensation.
04/12/12
Great to be informed of a collection time ,AM or PM ,or a 3-4 hour window.
04/12/12
Very happy customer..Thanks
04/12/12
very good thankyou
04/12/12
No comment left by this customer.
04/12/12
Package should have arrived in Italy in 3 days, it was collected on Weds and didn't arrive until Monday PM
04/12/12
No comment left by this customer.
04/12/12
great service
04/12/12
No comment left by this customer.
04/12/12
parcelmonkey is fabulous - Citylink is a totally new kind of awful
04/12/12
Courier failed to collect the parcel for both of two days. Courier Customer care (someone called John) was very helpful.
04/12/12
No comment left by this customer.
04/12/12
No comment left by this customer.
04/12/12
No comment left by this customer.
04/12/12
No comment left by this customer.
04/12/12
****! I have never been treated so badly or received such a bad service as yours. It's currently due to feature in 2 local papers & Metro
04/12/12
fine, thanks
04/12/12
the courier came twice to pick up parcel that was infront of him
04/12/12
Don't be fooled by this company! when things go wrong they don't help. They have no contact details available for you to contact them.
04/12/12
Cant praise your sevice enough. Always very efficient and on time.
04/12/12
all good
04/12/12
The service You gave was excellent but Night Freight weren't very gentle with the package. It wasn't damaged but I'm surprised! Well done.
04/12/12
Fast service, Reasonable Pricing.
04/12/12
Fantastic service! Have recommended and will use again.
04/12/12
Thank you and it's great to see you have been recommending us.
very good service. I have used it three times and cannot fault it. Thanks
04/12/12
No comment left by this customer.
04/12/12
nothing to improve upon! All good
04/12/12
I have no proof that my parcel was delivered and am now having difficulty getting a refund as I do not have proof who signed for the parcel
04/12/12
Sorry, I cannot think of anyway the you can improve on your great service
04/12/12
realy happy with the service
04/12/12
The only problem was my phone number was not passed on to the courier company correctly.
04/12/12
courier did'nt have my mobile no. even tho. I put it on booking form so no pick up on chosen day ,not happy :-((
04/12/12
Great service yet again.
04/12/12
good but parcel was damaged-contents safe- citylink
04/12/12
Very slow this time. There does not appear to be any consistency in the service.
04/12/12
No comment left by this customer.
04/12/12
No comment left by this customer.
04/12/12
Order arranged to be picked up on Wednesday, but City Link did not turn up until Friday after I phoned them.
04/12/12
We have had no notification to say the parcel arrived safely, so cant comment as such.
04/12/12
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