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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,887 reviews.
Great service, great prices! (thanks to the delivery driver, on time and good service).
01/12/12
we cancelled it as it wasnt collected when stated, dissapointing
01/12/12
great service. can only be improved by a more accurate pickup time
01/12/12
no comment
01/12/12
The service was good but it was delayed a day after the van broke down according to the driver who picked it up
01/12/12
First time we've used Parcel monkey and very happy indeed! Parcel collected when expected and delivered safely the next day. Will use again!
01/12/12
Parcelmonkey and Citylink were great. Even better if u drop appaling Yodel from options. Never ever done a good job 4 me
01/12/12
We don't use Yodel!!
Delivery driver didnt even get out the van to deliver the parcel. The customer watched him pull up and not get out and drive off. >.
01/12/12
No comment left by this customer.
01/12/12
no comment
01/12/12
no comment
01/12/12
Great service, many thanks
01/12/12
Parcels left Friday, delivered Tuesday, slow for Citylink 24 hour service, but otherwise alright and would use again.
01/12/12
no comment
01/12/12
no comment
30/11/12
Parcel collected very late, after the 5.30 pm time slot
30/11/12
City Link will be working until 9pm in the run up to Christmas as explained when you book.
shipment was scheduled to be picked up on monday, but wasn't picked up to tuesday. chased Courier, said driver was running late.
30/11/12
no comment
30/11/12
fantastic service
30/11/12
good affordable service will use again
30/11/12
no comment
30/11/12
Very easy transaction
30/11/12
fantastic service, never let me down yet
30/11/12
many thanks
30/11/12
no comment
30/11/12
one of the parcels i was sending took over a week and a half to get there and is supposed to take 2 days to be delivered
30/11/12
helpful driver, delivered quickly
30/11/12
All good as usual
30/11/12
it was easy to arrange and driver was very pleasant will use you again if i need to thank you
30/11/12
could specify am or pm pick up
30/11/12
Your service was appaling. You did not turn up to pick up my parcel on four consecutive days. I will never use your service again.
30/11/12
Great service, thank you
30/11/12
Very good service
30/11/12
no problem what so ever, the fastest delivery i ever know. would 1000 x definitely recommended, thanks x
30/11/12
no body cam down to pick it up and i have to send it by royal mail
30/11/12
I was very pleased with your service - thank you. Would use you again.
30/11/12
no comment
30/11/12
Collections are invariably AT LEAST 2 DAYS LATE, delivery then take A FURTHER 2 DAYS. Terrible Service. How are you still in business?
30/11/12
no comment
30/11/12
Service was good but tracking useless unless you can give details of when item was delivered! BUT IT DIDN'T
30/11/12
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