We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,785 reviews.
Excellent service!
05/02/13
Waiting all day and evening eventually we were told the person tried to collect the parcel at 3-00pm. We were in, we have a bell.
05/02/13
No comment left by this customer.
05/02/13
The frames I sent arrived damaged. I'll be calling soon to talk about insurance etc.
05/02/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
The courier twice said they tried to deliver and left a card but didn't. customer has to go to depot
05/02/13
i needed a next day delivery and I was informed after 3 p.m. about me missing the delivery as if I was not here all the time to do it.
05/02/13
the mirror arrived safely and efficiently after being posted
05/02/13
Great service and simple to use
05/02/13
No comment left by this customer.
05/02/13
our parcels still havnt been picked up.
05/02/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
collected and delivered - Good service & reasonable rates
05/02/13
When you order more than one package only one collection receipt would be sufficient.It prints the same receipt after every label.
05/02/13
No comment left by this customer.
05/02/13
verygood
05/02/13
No comment left by this customer.
05/02/13
Process was quick and easy. Parcel picked up as arranged.
05/02/13
very good picked up when said and delivered
05/02/13
Excellent service as always.
05/02/13
ok
05/02/13
great - driver was friendly & helpful (although didn't arrive until 5pm ish)...cheap service
05/02/13
No comment left by this customer.
04/02/13
I'd appreciate an email back after contacting you on Thursday 31st january
04/02/13
No comment left by this customer.
04/02/13
No comment left by this customer.
04/02/13
No comment left by this customer.
04/02/13
thank you very much. In time and speedy delivery. i hope to use this service again and will get the same result again. Thanks again
04/02/13
A working telephone number would help.pinpoint collection times. The alternative is collection person waiting in all day.
04/02/13
Driver was helpfull on collection,item arrived on time all good,as for improvements would be nice to be able to pay fees via PayPal thanks
04/02/13
PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
Attempt 1 , no collection,rebook attempt 2 miss collection ,attempt 3 collected finally ,3 days late very poor service by you n Courier
04/02/13
No comment left by this customer.
04/02/13
This is the first time I have used parcel monkey and I will defiantly be using them again in the future, and I would recommend them to
04/02/13
Thank's very much for making your first booking with us.
superb service, pickup was early and delivered next day, perfect!!!!
04/02/13
No comment left by this customer.
04/02/13
No comment left by this customer.
04/02/13
excellent service
04/02/13
Easy booking! Great price! Thanks!
04/02/13
Excellent service, great price. Will use again
04/02/13
No comment left by this customer.
04/02/13
Waited in ALL DAY till 7pm No call, No note through door, NO GOOD. I WANTED DELIVERY ON TUESDAY. PAID £10 FOR NEXT DAY DELIVERY YOU OWE ME
04/02/13
Our Response: The service you booked is not a next day service.
failed collection but got there in the end
04/02/13
