We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,591 reviews.
A great service at a a great price
29/01/13
Great service !!!!! Thank you for your time and help !!
29/01/13
service was great, only improvement would be to give more accurate collection slot.
29/01/13
No problems
29/01/13
Top service as always
29/01/13
always an pleasure dealing with this company
29/01/13
good and reliable service
29/01/13
collected on time very impressed
29/01/13
Item arrived late smashed to bits
29/01/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
Once again very good service at a great price.
29/01/13
No comment left by this customer.
29/01/13
Great price and an easy to use website. I will defiantly use again.
29/01/13
Your Service is excellent. I had a query and you emailed back to me very quickly, which was great as I wanted to send the parcel ASAP.
29/01/13
No comment left by this customer.
29/01/13
No comment left by this customer.
29/01/13
Great service Ta
29/01/13
Nice price, excellent service. Could only be bettered if you told us what time (approx) you would be collecting the parcel.
29/01/13
Gr8 service & price,1st time used will use again...last parcel by Post Office was stolen by false signature and they not even investigate
29/01/13
good service
29/01/13
Very good service as usual
29/01/13
Fantastic service as always. We booked at 11pm for a next day collection - amazing!!
29/01/13
Collection not made due to snow but Parcel Monkey should send an email giving update and offering to rebook.Ended up going to depot next day
29/01/13
Our Response: You can re book yourself for a suitable date via your account if the collection is missed.
it was a faultless service. thank you. very easy to organise and great communications along the way. totally brilliant.
29/01/13
No comment left by this customer.
29/01/13
Good service although a bit annoyed as the initial price quoted did not include insurance and had to add another £20.00 onto the final bill
29/01/13
Text Message updates with estimated collection and delivery times based on live tracking of vans ect??
29/01/13
Good service. Thanks
29/01/13
great as usual
29/01/13
No comment left by this customer.
29/01/13
fast and fair price
28/01/13
No comment left by this customer.
28/01/13
Collected after 12 hours from my order, my parcel arrived in Italy in 3 days. I am very impressed! I will use parcelmonkey again. 5 stars!
28/01/13
The only way you could improve is by letting your client know when the parcel is going to be picked up (time frame am/pm)
28/01/13
Just so easy and so brilliant :)
28/01/13
No comment left by this customer.
28/01/13
Great! Would like to be told AM or PM collection though.
28/01/13
No comment left by this customer.
28/01/13
No comment left by this customer.
28/01/13
Good service and price a+
28/01/13
No comment left by this customer.
28/01/13
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