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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,009 reviews.
No comment left by this customer.
05/12/12
A++
05/12/12
The whole transaction was painless and a fraction of the cost of Royal Mail - will definitely use again in future.
05/12/12
excellent service as always, easy process, competitive pricing, will use again
05/12/12
parcel was not deliverd on the designated day, and is still undelivered, terrible service, would not reccomend.
05/12/12
No comment left by this customer.
05/12/12
Dont know why I respond. Gave poor response before and you never asked why. Wasting my time? Maybe.
05/12/12
Our Response: We read all feedback but don't respond directly to all cases. However all details are stored and then used when we discuss operational issues with the couriers themselves. Thank you for taking the time to leave us your feedback as it is valued.
easy to use, excellent value & reliable
05/12/12
No comment left by this customer.
05/12/12
I was emailed to say collection would be on thurs nov29th but collection did not take place till next day. I had stayed in especially!
05/12/12
Our Response: On behalf of the courier concerned please accept our apologies for the first failed collection.
Only thing that I would like to see is being advised when collection of parcel will take place i.e morning or afternoon collection.
05/12/12
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Quick and easy very cheap only downfall there's no customer service phone so no one to speak to incase of emergency but very good over alll
05/12/12
My parcels were picked up a day late by Courier. I was not informed of any delay on the expected day of collection.
05/12/12
Very good service thank you
05/12/12
No comment left by this customer.
05/12/12
Prompt and efficient
05/12/12
No comment left by this customer.
05/12/12
Good, apart from getting City-link to collect, took 3 phone calls again!
05/12/12
Easy to use website, reasonably priced, great service. Many thanks
05/12/12
Thanks, very reliable, efficient and best prices around for a good service!
05/12/12
No comment left by this customer.
05/12/12
Very efficient, only took 3 days for the parcel to arrive
05/12/12
Great Little Monkey
05/12/12
No comment left by this customer.
05/12/12
i asked the courier to be careful as it was a car door and he did take the package away very carefully and my dad was pleased when he got i
05/12/12
That's music to our ears!!
No comment left by this customer.
05/12/12
No comment left by this customer.
05/12/12
No comment left by this customer.
05/12/12
No comment left by this customer.
05/12/12
No comment left by this customer.
05/12/12
No problems with pick up or delivery. Thanks
05/12/12
No comment left by this customer.
05/12/12
Goods collected as arranged and delivered in record time - (feedback from recipients) This must surely be the carriage system of choice!
05/12/12
Fantastic value!
05/12/12
No comment left by this customer.
05/12/12
No comment left by this customer.
05/12/12
collection time could be narrowed down so you dont have to wait in all day
05/12/12
My parcel has not received its destination and nobody can seem to tell me where it us.
05/12/12
very good service so far thank you
05/12/12
Great service and will be using you again..... Thanx, BodynPaint
05/12/12
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