We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,591 reviews.
No comment left by this customer.
28/01/13
No comment left by this customer.
28/01/13
COLLECTED AND DELIVERED NEXT DAY WITH NO PROBLEMS
28/01/13
No comment left by this customer.
28/01/13
I was very impressed on such an excellent service the parcel was collected on the time stated i would definately use this company again
28/01/13
.
28/01/13
No comment left by this customer.
28/01/13
Great service no faults what so ever
28/01/13
Thank you very much.
No comment left by this customer.
28/01/13
booking was easy but collection never happened city link are rubbish i had to take my parcel to the depot myself cos they didn't collect
28/01/13
Great service please keep your prices as they are because they are great!!!!! A++++++
28/01/13
We would love to do that but if the couriers raise their charges then unfortunately so do we.
excellent as always
28/01/13
No comment left by this customer.
28/01/13
perfect
28/01/13
I had a failed collection. As a one off these things can happen but this has happened on last 2 occasions so I feel like Im wasting my time
28/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
No comment left by this customer.
28/01/13
No comment left by this customer.
28/01/13
No problems this time
28/01/13
Did a great job, Pick on time, and delivered no prob, Thanks.
28/01/13
Other than the sign up process taking a while, I would recommend you to others.
28/01/13
Thank you and it's great to see you will be recommending us.
Failed to collect. Then phone line constantly busy. Web site awful. Still waited for 3 days to collect. Finally rebooked via web
28/01/13
Our Response: Sorry to read that but you should always re book via our website.
Very helpful customer support, parcels collected and delivered when expected, easy to use and efficient service.
28/01/13
Fuss free, driver came within the allotted time.
28/01/13
No comment left by this customer.
28/01/13
had two collections recently - one picked up on time, other had to re-scheduled for following day - this has happened a few times now
28/01/13
No comment left by this customer.
28/01/13
didnt turn up and am having trouble rebooking a collection !
28/01/13
need to communicate if parcel is not going to be picked up
28/01/13
No comment left by this customer.
28/01/13
Was supposed to be a 48 hour service, but it took 4 days, not good
28/01/13
I booked collection date on 24th Jan and wait all day but nobody came and I am still waiting to be collected. Not pleased at all.
28/01/13
No reports from our customer of the parcel not arriving so the delivery must have been ok
28/01/13
Some indication of AM/PM for both collection and delivery would have been helpful, maybe a future improvement ???
28/01/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Parcel Force collected the boxes on the day advised, now awaiting website update to confirm boxes sent to Indonesia
28/01/13
No comment left by this customer.
28/01/13
No comment left by this customer.
28/01/13
Really reliable as always!!
28/01/13
excellent & easy service
28/01/13
as usual brilliant . i would advise anyone to use parcel monkey as prices are very good and insurance is good also .
28/01/13
Collected and delivered as promised with minimum fuss. Just what you need from a courier service.
28/01/13
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