We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,280 reviews.
simple and easy b- perhaps packing information before placing order!
27/01/13
Fantastic service, will use again so easy to use your site. keep up the good work. Brill
27/01/13
Excellent service and will use you again today
27/01/13
No comment left by this customer.
27/01/13
No comment left by this customer.
27/01/13
No comment left by this customer.
27/01/13
Great service reasonably priced will definitely use again thanks
27/01/13
No comment left by this customer.
27/01/13
I couldn't wish for a better service parcel was collected when said and delivered as expected would and have recommended Thankyou
27/01/13
We are happy with your service
27/01/13
collected as stated. Delivered a day late but in good time despite the snow. I will use the service again.
27/01/13
Thank you.
Thank you for your fast and reliable service:):):)
26/01/13
Thank you very much :-)
Easy, pain free and best of all cheap! Excellent, thanks.
26/01/13
No comment left by this customer.
26/01/13
No comment left by this customer.
26/01/13
No comment left by this customer.
26/01/13
EXCELLENT PICK UP AND PROMT DELIVERY AS ALWAYS
26/01/13
No comment left by this customer.
26/01/13
No comment left by this customer.
26/01/13
No comment left by this customer.
26/01/13
No comment left by this customer.
26/01/13
bad comunication!! why have phone numbers, when u don't use them. i still haven't had my item delivered 10 days on!!!
26/01/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
It would have been helpful to get a call or text to tell me time of parcel collection.
26/01/13
No comment left by this customer.
26/01/13
Would appreciate a morning or afternoon option?
26/01/13
it would help if you picked the parcel up i took it to the Courier depot after i was told driver went home at 4pm you have a cheek to even
26/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
Can't think of anything you could improve!
26/01/13
No comment left by this customer.
26/01/13
Great as always!
26/01/13
i am very please with you , i am planning to deal with you regulary from now on guys. good job
26/01/13
Our Response: So it should have been 5 stars then........lol
No comment left by this customer.
26/01/13
They didn't come on the day they were supposed to maybe because of the snow, however they came very early the next morning so that was good
26/01/13
Thanks for your understanding in the recent bad weather.
No comment left by this customer.
26/01/13
excellent service, a time slot would be good though
26/01/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
None needed. Easy-to-use website, and smooth logistics care of CityLink.
26/01/13
No comment left by this customer.
26/01/13
Collected okay, but took two days to deliver nextday parcel, same last time, before bad weather came.
26/01/13
Fast and Good Service through CityLink.
26/01/13
Excellent
26/01/13
the day it was supposed to be collected no one turned up probably because of snow but was not informed.collected next day but late 545pm
26/01/13
Our Response: Sorry about the delays due to the recent bad weather.
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