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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,004 reviews.
No comment left by this customer.
11/01/13
The large parcel took 3 working days for it to be collected
11/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
delivered in good condition as far as i know but the collection process was very straightforward with good communication.
11/01/13
very easy to set the collection up, everything went as planned, thank you
11/01/13
No comment left by this customer.
11/01/13
No comment left by this customer.
11/01/13
Recipient did not answer door or wasnt in for first delivery at around 9am. But parcel we redelivered that same day. Fantastic service!
11/01/13
Fantastic news, Thanks very much.
No comment left by this customer.
11/01/13
fab price & fab service! I will definately use you again. thanks!
10/01/13
Thank you very much.
No comment left by this customer.
10/01/13
No comment left by this customer.
10/01/13
Very good delivered on time and very easy to use, don't have to leave the house.
10/01/13
:-)
It would improve your good service if when booking a pickup we could specify a morning or afternoon pickup. Obviously it would be impractcal
10/01/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
thenks
10/01/13
No comment left by this customer.
10/01/13
No comment left by this customer.
10/01/13
No comment left by this customer.
10/01/13
No comment left by this customer.
10/01/13
collection was after indicated time slot but otherwise no problems
10/01/13
Still not delivered. Inaccurate tracking information. Causing me many problems!
10/01/13
Paid for guaranteed next day, delivery took 2 days.
10/01/13
Our Response: I am sorry but you never paid for the guaranteed service.
The service was good. The collection was bad. In terms of price I got a much cheaper rate for a bigger item from parcel to go.
10/01/13
great service, friendly helpfull pick up driver and fast safe delivery, would highly recommend
10/01/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
10/01/13
Perfect, just one thing,, u should go back to payin thou PayPal again
10/01/13
No comment left by this customer.
10/01/13
Told me you was coming on a Thursday and didn't show up then tried to call 4 times which took an hour only to get no reply , absolute joke
10/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
Couldn't log in track item
10/01/13
No comment left by this customer.
10/01/13
No comment left by this customer.
10/01/13
fabulous company cant praise the service enough paul the delivery driver is a*************** a credit to your company thankyou
10/01/13
He is not our driver but we will pass on your praise to the courier concerned.
fast service
10/01/13
next day service means 3-5 days it seems we got the parcel delivered thanks
10/01/13
No comment left by this customer.
10/01/13
Parcel delivered on time. Thank you.
10/01/13
great
10/01/13
Thank you for an excellent service would use again.
10/01/13
No comment left by this customer.
10/01/13
the bag was slightly to small[our fault] the driver refused to take it and it is still here and I like parcel monkey but would never again
10/01/13
Our Response: I am sorry but as you say the mistake was yours.
No comment left by this customer.
10/01/13
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