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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 231,885 reviews.
No comment left by this customer.
12/01/13
No comment left by this customer.
11/01/13
No comment left by this customer.
11/01/13
No comment left by this customer.
11/01/13
No comment left by this customer.
11/01/13
The delivery driver from dx was clueless. he had no idea he was collecting. thought he was just delivering a bag. had no receipt either
11/01/13
parcel was not collected and didnt recieve a refund!!!
11/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
No comment left by this customer.
11/01/13
driver very friendly and helpful.so pleased.daughter used as well after I recommended you
11/01/13
Thank you very much and please pass on our thanks to your Daughter too :-)
Very quick very impressed
11/01/13
Excellent as usual
11/01/13
Arrived when they said it would.
11/01/13
bring back same day pickup if ordered before 10:30am
11/01/13
Watch this space but it wont be with City Link!!
Prices that show the VAT! can be confusing otherwise for Joe public
11/01/13
The VAT price is written beneath the non VAT price on the quote page.
You seem to have lost our parcel See Support Desk query
11/01/13
Our Response: Sorry to read that and your ticket will be responded to very shortly.
No comment left by this customer.
11/01/13
parcel arrived at destination and was left out in the rain for about 5 hours until receipient noticed it. no card was left.
11/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them.
No comment left by this customer.
11/01/13
No comment left by this customer.
11/01/13
No comment left by this customer.
11/01/13
No comment left by this customer.
11/01/13
very very best service
11/01/13
Thank you very much.
Client was not there on day, but the package was delivered at a convenient time.
11/01/13
No comment left by this customer.
11/01/13
No comment left by this customer.
11/01/13
No comment left by this customer.
11/01/13
PARCEL HAS NOT LEFT UK 7 DAYS AFTER PICK UP
11/01/13
Our Response: I think there is a tracking issue. If you raise this with our online support team they will look into this further and resolve the issue.
MY PARCEL HAS STILL NOT BEEN COLLECTED - WAS MEANT TO BE COLLECTED ON MONDAY! RIDICULOUS SERVICE
11/01/13
Our Response: On behalf of the courier concerned please accept our apologies. If you contact our support team they will arrange a new collection or refund you. Once again sorry for this mistake by the courier.
No comment left by this customer.
11/01/13
No comment left by this customer.
11/01/13
Online booking was fine - but what is the point in having online labels - when I can't print them out???
11/01/13
Our Response: And that's our fault because.........
No comment left by this customer.
11/01/13
Great service
11/01/13
Thank you very much.
Bedroom olympics is the only thing I enjoy more than the Parcel Monkey service
11/01/13
;-)
I can't fault the service will be using you again.
11/01/13
Thank you very much.
No comment left by this customer.
11/01/13
No comment left by this customer.
11/01/13
very helpful courier
11/01/13
No comment left by this customer.
11/01/13
Item not collected on 4.1.13 as confirmed. Without further info rescheduled for 7.1.13. After phone call from me finally collected on 5.1.13
11/01/13
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