We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,282 reviews.
It would have been very helpful with planning my day if you had been able to give rough collection/delivery windows.
04/03/13
Value and good service
04/03/13
You need more insurance options for items over £1000 - and @ cheaper prices as my insurance cost more than my delivery!
04/03/13
All OK
04/03/13
Starting to get to expensive need to start looking around
04/03/13
A great service as always
04/03/13
No comment left by this customer.
04/03/13
No comment left by this customer.
04/03/13
The collection driver should have the telephone number of where he is collecting from, in case he cannot find the address.
04/03/13
No comment left by this customer.
04/03/13
Terrible service waited in 2 days for Courier to collect they never came I ended up drivin to the depot to drop the parcel off.
04/03/13
No comment left by this customer.
04/03/13
No comment left by this customer.
04/03/13
A reliable service that delivers at the Best price.
04/03/13
No comment left by this customer.
04/03/13
All fine thank you
04/03/13
No comment left by this customer.
04/03/13
Excellent service - speedy collection - thx
04/03/13
No comment left by this customer.
04/03/13
quick work !
04/03/13
I needed a parcel sent back ASAP and delivered quickly and to be signed for. I got all this and I am very happy with the service
04/03/13
Our Response: Thank you very much.
timed collection window would be nice
04/03/13
No comment left by this customer.
04/03/13
as expected great service
04/03/13
So easy to use! Will be using again 10/10
04/03/13
No comment left by this customer.
04/03/13
No comment left by this customer.
04/03/13
No comment left by this customer.
04/03/13
Customer complained that she was not in to accept delivery but that the parcels were left outside the door anyway - unsigned for!
04/03/13
We recieved an e mail informing us the parcel were missing and advising us to make a claim. The history showed the parcels had been delvered
04/03/13
Collected on time
04/03/13
No comment left by this customer.
04/03/13
No comment left by this customer.
04/03/13
parcelmonkey itself was fine...although accepting Paypal would be good. nightfrieght couldnt find the house for delivery.
04/03/13
Our Response: You can now pay for your City Link and Nightfreight orders with us using PayPal :-)
No comment left by this customer.
04/03/13
Excellent service, no problems.
04/03/13
I think you run a very good service and it is easy to do,I will always send my packages via you. Great site and on time. Thankyou
04/03/13
Parcel was never collected! Only 1 attempt made and no recollection details left ! Very dissapointed!
04/03/13
collected and delivered promptly and in good condition. delivery driver phoned to get instruction. good service.
04/03/13
No comment left by this customer.
04/03/13
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