-1"/>
We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,004 reviews.
Picked up no probs and delivered no probs a++++
23/01/13
Just keep doing everything as you are doing. If it ain't broke don't fix it as they say.
23/01/13
No comment left by this customer.
23/01/13
No comment left by this customer.
23/01/13
No comment left by this customer.
23/01/13
No comment left by this customer.
23/01/13
very quick pick up and delivery
23/01/13
No comment left by this customer.
23/01/13
Terrible service and lying drivers !!!
23/01/13
Our Response: The drivers don't work for us but I am sorry to read that you believe they lied.
Excellant service,booked a collection at 23.45 pm and was picked up 11.30 next morning ,
23/01/13
No comment left by this customer.
23/01/13
No comment left by this customer.
23/01/13
Service good but your website is such a pain to use (so so slow). Makes me think twice about using you again.
23/01/13
Our Response: I am sorry to read you think that as we don't get many comments like this.
excellent service
23/01/13
Service was really easy to use, reasonably priced and my parcel arrived safely at destination, full marks parcel monkey
23/01/13
Thank you.
Everything went very smoothly, no problems at all.
23/01/13
No comment left by this customer.
23/01/13
No comment left by this customer.
23/01/13
The parcel was booked with Courier but was collected by UPS!!! Courier turned up later. How did UPS know the parcel was there?
23/01/13
Our Response: We don't use UPS and the parcel was collected by City Link as shown in the tracking details.
No comment left by this customer.
23/01/13
SPOT ON AGAIN, I WAS STUCK WITH HEAVY ITEMS AND NIGHTFREIGHT TOOK IT AT A SENSIBLE PRICE +++
23/01/13
Fantastic news!!
No comment left by this customer.
23/01/13
Please refund my 61.18 you took for a parcel which was not collected by night freight . Thet was fraudulent as night freight dont carry big
23/01/13
Our Response: Nightfreight do carry big items and we have used them for over two years in this marketplace. Your order will be refunded though and please contact our online support team to arrange this.
Fantastic service!
23/01/13
What can I say excellent ,find you very passionate about your company and clusters. Keep up the good work
23/01/13
Easy to use website. Parcel collected and delivered as booked. Thanks
23/01/13
No comment left by this customer.
23/01/13
vey happy a great service
23/01/13
Good. only downside would like to know a time when the packages will be collected. thanks. vz hair and glamour ltd
23/01/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
first class service in bad weather conditions
23/01/13
Thank you very much.
did not turn up waited in all day - did not contact me - turd up the next day after a heated telephone call to the courier no number for you
23/01/13
If a roughly estimated time could be given for parcel pick up ie:, morning or afternoon would be a great help if you have other commitments
23/01/13
My experience of Parcel monkey to date has been excellent. However, please press your carriers to commit to 1 or 2 hour delivery time slots
23/01/13
We discuss these kind of issues with them all the time in the hope they will one day be capable of achieving this.
VERY PROMPT AND TROUBLE FREE SERVICE, 10 OUT OF 10.
23/01/13
Good Service again. This time there was no tracking facility which was not too good but I am very satisfied with the service.
23/01/13
Nightfreight are working on their tracking technology so we hope to bring this to you very soon.
First time customer , will use again as was simple and quick to arrange much better than RM!
23/01/13
Thank's very much for making your first booking with us.
2 days now and no collection
23/01/13
Our Response: The item in question tracks as being delivered??
I would like the driver to give me a receipt stating that the goods have been collected.
23/01/13
This form appears when you print out the label.
Collected Thursday as promised I tracked it all the way to India where it arrived on Tuesday great top service
23/01/13
as always 5 star service
23/01/13
We use cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more