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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,004 reviews.
Perfect!
25/01/13
No comment left by this customer.
25/01/13
Great professional and reliable service
25/01/13
No comment left by this customer.
25/01/13
did received next day not on delivery day. thx
25/01/13
No comment left by this customer.
25/01/13
Wtf is going on. Parcel picked up last Monday and STILL NOT DELIVERED. AND I CAN'T TRACK IT AND I CAN'T PHONE ANYONE. I WANT ANSWERS NOW,
25/01/13
Our Response: Please contact our online support team who will investigate further for you with the help of the courier concerned.
No comment left by this customer.
25/01/13
No comment left by this customer.
25/01/13
Great service via parcel force. It would have been nice to know that parcel force would collect without anyone present, if a note left.
25/01/13
I've been waiting all day at home nobody come no card nothing and I've been told that I missed my collection. Obviously I paid extra for the
25/01/13
Our Response: Sorry to read that. Please contact our online support team and you will be refunded for this mistake.
weekend collection!
25/01/13
Sorry but I can't see the couriers offering this service. We do agree with you though.
reduce prices please
25/01/13
That's a good one ;-)
No comment left by this customer.
25/01/13
Great service and price thanks.
25/01/13
Collected early by a pleasant guy. Tracking worked perfect. Thank you!
25/01/13
No comment left by this customer.
25/01/13
Everything just as promised. Thank you
25/01/13
Prompt collection and delivery as requested. Will use again.
25/01/13
No comment left by this customer.
25/01/13
This pickup had not been booked with the carrier and we had a very unhappy client
25/01/13
Our Response: If you had the label then they had the order details. Sorry to read that though and we will talk to them.
They were a day late collecting my package withot any contact or apology ???
25/01/13
No comment left by this customer.
25/01/13
Best Service Ever!!! Thank you
25/01/13
On time no problem.
25/01/13
No comment left by this customer.
25/01/13
1 day late on collecting and 2 days late on delivery. Not happy :-(
25/01/13
Our Response: Sorry for the delay but the recent bad weather has impacted the service level of the courier concerned.
No comment left by this customer.
25/01/13
No comment left by this customer.
25/01/13
On time, delivered as promised despite bad weather and the only place that would provide a quote on the item i was sending.
25/01/13
5 days later and it still has not arrived- 25 January.It was collected on the 20th with a supposed elivery of 2/3 days
25/01/13
Our Response: Sorry for the delay in Spain but it should be delivered tomorrow or Monday.
My city link driver walked from main road to my street to collect my parcel in heavy snow! Super impressed!
25/01/13
VERY EASY TO USE, RELIABLE.
25/01/13
No comment left by this customer.
25/01/13
Hassle free quote, booking, collection, tracking and delivery. What more could you ask?
25/01/13
As usual 10/10. New delivery driver, Joe, not Kenny this time but just as helpful and friendly,
25/01/13
Glad to see you like Joe and don't miss Kenny too much ;-)
ian approximate arrival time would be good though I know it would be difficult
25/01/13
My delivery was cancelled by your sub-contractor, yet I have been charged. Please refund the costs
25/01/13
Our Response: Your order was cancelled due to the snow last Friday and you will be fully refunded. Sorry this had to happen though.
very unhappy! wont be using or recomending your services! should've read the comments online before dealing with you :(
25/01/13
Our Response: Sorry it snowed heavily on the day your item was due to be collected.
Very smooth transaction fast delivery will use this service again thanks
25/01/13
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