We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,282 reviews.
good service will use again thanks
05/03/13
Good price. Site easy to use. Courier on time. Great service.
05/03/13
No comment left by this customer.
05/03/13
Missed a pick up and liked about there being no access! This wasted a day of my time waiting in for you, thanks!
05/03/13
Very straightforward and the parcel was collected when you said it would be!! Thank you.
05/03/13
No comment left by this customer.
05/03/13
No comment left by this customer.
05/03/13
Later than 24hrs hours (by 3hrs) but good
05/03/13
Next day doesn't mean within 24 hours If you item is picked up at 9am it doesn't mean it will arrive by 9am the following day.
Parcels collected on day requested.
05/03/13
All the process was very clear and no problem with pickup. Will use your service again.
05/03/13
Our Response: So it should have been 5 stars then........lol
good
05/03/13
very pleased with your service so easy and arrived in good time
05/03/13
No comment left by this customer.
05/03/13
all great. thanks
05/03/13
no comment
05/03/13
no comment
05/03/13
I was concerned as I had read some unfavourable comments but was delighted with the service. Thanks A ++
05/03/13
And a big thank you for booking with us :-)
Very reliable
05/03/13
why dont you include MORE postoffice for alternative citylnk are cheap but service rough on parcels.
05/03/13
No comment left by this customer.
05/03/13
As always you were pants.
05/03/13
No comment left by this customer.
05/03/13
always excellent ,never any problems ,thats why I keep using this firm 10/10
05/03/13
Thank you very much.
Very efficient service with plenty of communication about what was happening and when. Would definitely use again. Thank you.
05/03/13
No comment left by this customer.
05/03/13
picked up and delivered on time, great price
05/03/13
CityLink collected on time - perfect, but returned the next day to collect again. Not so good.
05/03/13
Website is user friendly. Good value. Driver was courteous. An indication of pickup time would be helpful.
05/03/13
Parcel monkey is straight forward to order with choices, prompt pick up and delivery to France, one happy custumer,thank you, happily recomm
05/03/13
Thank you and it's great to see you will be recommending us.
u cancel my order waited in all day no delivery, also no refund....
05/03/13
No comment left by this customer.
05/03/13
great service
05/03/13
No comment left by this customer.
05/03/13
No comment left by this customer.
05/03/13
Compared with the rest I have always found you to be the best.
05/03/13
Thank you very much.
Excellent service. Parcel was collected promptly and arrived safely in Spain a week later. Cheaper than paying for extra case on plane!!
05/03/13
Fantastic news :-)
No comment left by this customer.
05/03/13
Just what was needed a fast accurate service
05/03/13
Collection times morning or afternoon would be a great help or an email which hour you are due?
05/03/13
When finding a quote it would be beneficial if you could state that certain packages will require further costs for insurance...
05/03/13
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