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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,005 reviews.
Good reliable service
24/01/13
No comment left by this customer.
24/01/13
No comment left by this customer.
24/01/13
No comment left by this customer.
24/01/13
Parcel arrived damaged , i dont have time to make a claim as a family member is in hospital and i need to visit a lot at the moment
24/01/13
No comment left by this customer.
24/01/13
No comment left by this customer.
24/01/13
very quick and smooth delivery process. very happy with the servicr. still very pricey so only used for urgent situations.
24/01/13
Easy peasy lemon squeezy. Would use again.
24/01/13
good job this time
24/01/13
No comment left by this customer.
24/01/13
No comment left by this customer.
24/01/13
easy to use website reasonable costs and delivery time
24/01/13
Very good service will use you again
24/01/13
Excellent service, did exactly as was described & promised. The courier (DX) was also excellent to deal with regarding rescheduling delivery
24/01/13
No comment left by this customer.
24/01/13
No comment left by this customer.
24/01/13
customer service actually works when there is a problem, which these days is unusual
24/01/13
Very efficient. Good price. Thank you.
24/01/13
No comment left by this customer.
24/01/13
No comment left by this customer.
24/01/13
Great service, really easy to use and reliable!
24/01/13
excelent service would reccomend
24/01/13
Thank you and it's great to see you will be recommending us.
everything good thanks!
24/01/13
fast efficient process and excellent care taken by citylink, Thanks
24/01/13
Thank you very much.
excellent no problems at all
24/01/13
Very unclear if parcel has actually been delivered, appears once out the country the tracking stops. informed 'delivered by now'. HOPE SO!
24/01/13
No comment, efficient service. Narrow time for collection to am or pm if possible.
24/01/13
You are very good. I love you. X
24/01/13
I love you too baby!! ;-) xx
I was very happy with the price, delivery time and service I received.
24/01/13
As I had paid for next day delivery I assumed that my parcel would be delivered the next day (sat) not 3 days later on the monday.
24/01/13
Our Response: I am sorry but you assumed wrong. Saturday deliveries are available if you wish to pay extra for this service and as explained throughout the website "next day" is next working day.
It was good but if you could have arrange a smaller time frame ruther than 9am - 5pm it would be Very Good
24/01/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
No comment left by this customer.
24/01/13
Very good, great priced and an overall top service :-)
24/01/13
Very pleased with your service. I would definitely use your company again. Many thanks.
24/01/13
Thank you very much.
Parcel not collected .. was snowing perfectly understandable ... but another collection was not arranged until I telephoned
24/01/13
No comment left by this customer.
24/01/13
No comment left by this customer.
24/01/13
First of all you never came to collect the parcel I am still waiting! You have taken my money and not deliverd! Disgusting service!
24/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Have you re booked the collection for free via your account?
No comment left by this customer.
24/01/13
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