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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,004 reviews.
Booked late Friday for Monday collection. Came before 9am Monday! Delivered just after lunch Tues. Excellent!
25/01/13
No comment left by this customer.
25/01/13
No comment left by this customer.
25/01/13
I've sent many parcels with Parcel Monkey, and I always find them excellent. The staff are very responsive. Top Class Service. Keep it up.
25/01/13
We will always try our very best :-)
No comment left by this customer.
25/01/13
you never collected very very poor service. Regular customer and you let me down. Not impressed
25/01/13
Our Response: Last Friday your area was under a heavy covering of snow which is why the collection failed. Sorry about this though.
The man from parcel force parked his van and walked to pick up parcel as he could not drive up lane. Please thank him I really appreciated i
25/01/13
Thank you and we will pass on your message.
Item arrived broken
25/01/13
Our Response: Sorry to read the item was damaged in transit. Please contact our support team who will help you start a claim.
No comment left by this customer.
25/01/13
No collection despite several emails. I ended up having to use ups. Money back please!
25/01/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
Thank you, will definitely come back to you guys for another Bulk Delivery!!
25/01/13
Brilliant news!!
No comment left by this customer.
25/01/13
No comment left by this customer.
25/01/13
No comment left by this customer.
25/01/13
No comment left by this customer.
25/01/13
I am very satisfied with the service. Very fast and efficient. Will definately use your service in the future. thank you
24/01/13
No PayPal payments
24/01/13
Our Response: PayPal is a very expensive service and while other companies allow you to use this and pay more for it this is against the rules of PayPal.
The customer service from Parcel Monkey is outstanding and my collections are always on time and delivered within the relevant time frame.
24/01/13
No comment left by this customer.
24/01/13
excellent, infact i couldnt believe how good, so I am about to use you again in next few days, very many thanks
24/01/13
No comment left by this customer.
24/01/13
excellent service, very pleased and I will use it again Thanks
24/01/13
collected on time
24/01/13
Pickup due 18/1, finally collected 22/1 after many phonecalls to parcelforce.
24/01/13
Service was perfect as usual, convenient, best rates
24/01/13
Very efficient thanks a lot
24/01/13
Felt let down badly, you should look after companies who used to give you all their international business
24/01/13
Our Response: We do look after our customers and apologise if you feel we, or the courier selected, have let you down.
No comment left by this customer.
24/01/13
Excellent service. Quick pick up in UK and delivery in Kuala Lumpar ! Thanks.
24/01/13
It's great to see you are so pleased with our own International service :-)
happy with service no complaints
24/01/13
Very impressed.
24/01/13
very friendly delivery guy :)
24/01/13
No comment left by this customer.
24/01/13
Item arrived broken, box was dropped by the looks of it , but not noticed at the time of signing for it :(
24/01/13
Decent service. Bad tracking info, didn't make sense. Driver was day late collecting package. Got there in the end. Doubt I'll use again.
24/01/13
No comment left by this customer.
24/01/13
you're doing ok
24/01/13
Picked up as arranged (despite heavy snow,!) and delivered on the due day.Reasonable charges
24/01/13
Fantastic news!!
the order was not collected , we had to ring it 4 days later, not happy this time as we were not kept informed about the collections.
24/01/13
Good reliable service
24/01/13
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