We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,413 reviews.
Away away away away . This guys they lost my Christmas present to Greece to my family through DPD .I cant find my parcel that is with DPD .The parcel cost over £200 and nobody answering me through chat .What is going on with those guys . Dont make any purchase with the or DPD .Protect yourself and your Christmas
29/12/21 by Yiannis
Delivery to the address in France took 5 days, not the 3 days was promised. Disappointing at over £13. Normal mail would have worked just as well for much less cost.
29/12/21 by C E
Great delivery service on time and on budget
Highly recommended
29/12/21 by Eduardo Rull-Ariza
Easy to use service.
29/12/21 by A Martin
Still not delivered. Ridiculous
29/12/21 by Customer
Brilliant service
29/12/21 by Karla Hill
Excellent service
29/12/21 by G Smith
I think it would be useful if Parcel Monkey rated their carriers for delivery time reliability. Parcel to USA said 2-4 days and took 10 days. I know we are in difficult times but my parcel spent 3-4 days without movement. Quite stressful as I then wondered if it had got misplaced. The webchat were professional but unable to held.It did arrive eventually so happy about that
29/12/21 by Gill McIlmoyle
I book a priority global which on the site it states 3-5 days it took them 9 days Very disappointed
29/12/21 by Mr Ashraf
I paid for next day delivery and today is the 6 day since they collect the parcels and I am still waiting for my parcels to be delivered. The worst than this, is that when I spoke to the costumer service they told me to describe the parcels because the courier could not locate them!!!!! what I joke. I could not ask for worst service in my life. What a nightmare. I do not understand?? like really?? your job is delivering the parcels and you could not do this properly why are guys working in a delivery company if you cannot even do it right????. Me as a customer should not get impact by any of these as I have done my part to pay them what I am supposed to pay. Now, they should do their job to deliver the parcels for the customer on time as they have promised the customer that they were going to do so.
29/12/21 by Customer
customer service is awful. takes days/hours to track a parcel. I asked a question regarding the delivery of 1 parcel, days later I got a response about a collection of another parcel. Asking 2 questions about different packages confuses your attendants even though question are provided clearly and giving the ref number. I paid for next day deliveries and many of my packages have not been delivered.
29/12/21 by Customer
Delivered on time in Xmas week .
29/12/21 by Customer
Fabulous service! Easy to book, great price and fast delivery!
29/12/21 by Viccie
Prompt & parcel force even deliver a day earlier during christmas period
29/12/21 by Ami
Parcels lost or goes 3-4 weeks
29/12/21 by Olga Purtova
amazing service and very reasonably priced
29/12/21 by customer
Picked up on time , dropped off next day.
A very good reliable company.
29/12/21 by paul
Very pleased with the service. Considering it was the busy Christmas period, the parcel was delivered sooner than we expected. Will certainly use again.
29/12/21 by Jim Goring
First class and easy transaction, collected and delivered on time with out any problems,
29/12/21 by Mr clive duffin
Good communication from Parcel monkey via email especially for my parcel to Australia. Both my parcels picked up and arrived on time for Xmas. Excellent service.
29/12/21 by Mrs Lynda Kathleen Walsh
Very good service. Job always done.
Reliable and You are informed of all stages
of the service.
29/12/21 by Customer
Good service got what I expected.
29/12/21 by Michael Adjeidarko
Excellent first class service
29/12/21 by Suzan
brilliant company
28/12/21 by Mr ANTHONY FRAIS
Easy to use and compare prices and services. Did exactly as requested.
28/12/21 by Mav Mack
Very good and delivered with care. Thank you ????
28/12/21 by Carl
Best service as ever
28/12/21 by dianne
Great service as usual. Booked a few days before Xmas for a next day delivery. Package collected as advised and delivered within the delivery slot. Well done to you and your service partner
28/12/21 by Customer
Brilliant service. Our friendly pickup driver was Stuart. Next day delivery was a huge improvement on Royal Mail. Many thanks.
28/12/21 by Mrs ANNE SCOTT
Package picked up on time and delivered on time. A satisfied customer.
28/12/21 by customer
Very straight forward to use. Good choice of couriers with prices to see. Will use again
28/12/21 by Steph
2nd time used their service - no complaints whatsoever about the process or the price and only little gripe was that Parcel Force didnt give an approximate collection time which is out of the control of Parcel Monkey. Collection duly made and delivered next day so all good.
28/12/21 by Susan
My problem is not with ParcelMonkey. But the parcel I sent with Parcelforce using Parcel Monkey arrived significantly damaged. It was well wrapped up in a robust box recycled from Amazon. The parcel had obviously not just got wet, it had been sat in water for a considerable time - sufficient for the contents to grow mould. I shall complain to Parcelforce, however I think Parcel Monkey need to know their recommendations can be as problematic.
28/12/21 by Verity
I’ve described what’s in a parcel and where it must to be send(abroad), paid and dropped if off to nearest point. Parcel was than returned back to me because was unsuitable for air cargo. Lost money and time on this transaction. Don’t recommend their service.
28/12/21 by Unhappy Customer
Easy to sort and all parcels arrived safely and within time frame set.
28/12/21 by Ali.K
I have no complaints
28/12/21 by Mcarey
Five stars service. I’ve posted three parcels before Christmas and all got delivered within 48hrs. Postage cost was ok, drop off service easy and convenient
28/12/21 by M Dow
The parcel was collected on the day and time notified. Successfully delivered on the day advised.
Easy to arrange too with helpful tips for sending… I would recommend.
28/12/21 by Max
Just as expected Dropped off parcel, delivered a few days later.
28/12/21 by Mourne Militaria
Great service
28/12/21 by Dave Goodship
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
