We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,466 reviews.
Like it. Friendly service
21/02/22 by Vladimirs Osipovs
Always an excellent service from Parcelforce
21/02/22 by Marc Harrison
Rubbish. I use them for work, they offer very little protection if the courier is to come back with extra charges. I always make 100% sure i put the correct dimensions in & round up to the nearest one to avoid this, but theyre sneaky. PM have a lost a customer that sent 4+ parcels a day with them due to this & they didnt seem to give a toss when i said id take my custom to another courier. Avoid them, they really are con artists.
21/02/22 by Adam Gill
Good as always
21/02/22 by Gerald Edwards
easy website to navigate, labels get emailed when order is confirmed courier details all clear and gives a good idea of the prices of the different couriers around the UK. I wouldn’t stick to pick up times but they have never been late, always before the latest time they give.
Good if you need extra cover for laptops.
21/02/22 by Customer
Excellent from start to finish through DHL.
21/02/22 by David Wallace-Lawrence
Excellent service
21/02/22 by Denise Wynne
I am Delighted to received my Parcel from "Parcel Monkey" which I posted to Spain from England and received it in 4 to 5 days at a post office near my abode.
Absolutely Brilliant Service....
21/02/22 by Customer k.jagroop
They constanly find a way of charging extra claiming there was a discrepancy with the parcel details provided no matter how accurate you provide the informations. It really force you to to take photo evidence before booking any shipment with them.
21/02/22 by K&S
The website was easy to use, the service was fantastic and when I had a query I received a reply back with very quickly.
21/02/22 by Angela
Fantastic service
21/02/22 by Kirk Windibank
very good efficient service
21/02/22 by mike hose motorcycles
Always on time , thank you
21/02/22 by Customer
Had to send a SIM card to Qatar - process relatively simple
21/02/22 by Shezza
The parcel Monkey service was easy to use for posting family items to my sister in Canada. Following the online guide was easy, I liked being able to drop in and out. The only tricky bit was the custom form. But helpful hints got me through.
Good job ????
21/02/22 by Andrew Baker
Screen didnt refresh so I accidentally booked two parcels instead of one
21/02/22 by Karen
I’m very happy with how Eshna from Parcel Monkey personally handled an issue I had with DHL losing track of a package. I received all but one package shipping from Michigan to Great Britain. Eshna asked for a description of the package which I gave her in addition to photos. Shortly afterwards my package was found and I received it the next day.
21/02/22 by Robin
Great price and swift servcie.
21/02/22 by WTS Plumbing and Heating.
East to use site and priced quite well.
21/02/22 by Customer
Parcrcelmonkey confirmed it would collect tyres. I arranged the courier who refused to collect tyres as they say they don’t collect tyres.. parcelmonkey rebooked collection…round in circles.. hopeless company so cancelled. What a load of rubbish…
21/02/22 by brookdale invoices
Didnt recivede delvery on time i had to ring twice
21/02/22 by Customer
3 months to get from UK to USA ! Forgot we had sent parcel until we got a message this morning to say it had arrived. Cost more than parcel worth to send! 3 months!!! Where on earth has it been?
21/02/22 by Customer
Good product, fast delivery at a good price from a selection provided. Very happy with the service and will use again
21/02/22 by Dave Williams
Quick and excellent service
21/02/22 by Mrs Green
Picked up as stated.
Excellent service!
21/02/22 by Janet Roberts
It was quick and easy to organise my parcel return
21/02/22 by Sam
Great service at a good price.
21/02/22 by Caroline
very simple to use.
21/02/22 by Customer
Fantastic site and great service
21/02/22 by Customer
Parcel arrived within five days. Excellent service.
20/02/22 by Customer
Good service. Thanks
20/02/22 by Mr Vasyl Artym
Useless courier
20/02/22 by Customer
Very straight forward to use and works perfectly.
20/02/22 by Karen Robb
First class, very happy with service you provided.
20/02/22 by Customer
Cant fault Parcel Monkey. Great value for money. Parcel collected from my house and delivered next day. Will recommend
20/02/22 by Jacqueline tier
Excellent service provided, I will use Parcel Monkey again.
20/02/22 by RM
Brilliant service set up took parcel to post office and went no problems at all
20/02/22 by trev
Very good service. Just a bit confusing when I was sent emails saying my parcel was going to be delivered to me when in fact I had sent it through you to be delivered somewhere else.
But apart from that it was an excellent service. Thank you.
20/02/22 by Penny
Once again Parcel Monkey have delivered. The delivery company comparison site is easy to navigate, plenty of options that give much more price point options than going direct to the delivery companies. The Post Office wanted £20 to send a parcel by Parcel Force with no options but I was able to purchase the same Parcel Force delivery for £10 due to options in weight, dimensions and variable insurance. I have seen that Parcel Monkey get a lot of flack when the parcels are lost not delivered etc. I think people need to remember it is a delivery COMPARISON website NOT a delivery company. Issues with delivery need to be taken up directly with the delivery company. Keep the good work up Parcel Monkey .
20/02/22 by BC
This is the first time I have sent a large parcel through parcel force and used Parcel Monkey. Very impressed with it and easy to measure and work out cost.. Parcel was sent and received with no problems.
20/02/22 by .Louise Leney
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