We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,466 reviews.
Reliable service. Arrive before due date.
01/03/22 by Angie Dunant
I needed to transport two mattresses and had no idea who to use or how to go about it. Someone recommended parcel monkey - took 5 mins to arrange, easy to track and good value. Would absolutely recommend.
01/03/22 by Customer
On Thursday last week we booked a collection for Friday, and the courier called on Friday to say they werent going to collect as they didnt have a label. After paying £46 for a next day service, as the item needed to be delivered by Monday, this is not good enough. The last collection we booked was also not collected on the day stated - poor service level.
01/03/22 by Pete L
Parcel Monkey is my go-to site for all my parcel needs! Simple to use and easy to download invoices for my business postage.
01/03/22 by Jane
Easy to use would use again
01/03/22 by Caroline Watson
Overall an extremely capable, well organised company getting your parcel/post delivered in good time. Service is very high
01/03/22 by Customer
We have used parcel monkey UK for about a year now, and always a first class service.
01/03/22 by Mr clive duffin
I used this service to post an expensive guitar, after googling "guitar couriers" Got a price for postage, which was reasonable, was told how to package the guitar.......... sold the guitar. Great. However when it came to pay for the postage, turns out guitars are a banned item, sure you can post, as long as you don`t need compensating if things go wrong. As the guitar was in a hard case with multiple bubble wrap and carboard, I proceeded. Not sure anyway why it`s acceptable for a courier (Parcelforce, in this case) to charge £26 and accept no responsibility for loss or damage. Other than that I was happy, sort of, plus the guitar was delivered safely!
01/03/22 by Graham
Excellent service
Absolutely no hassle at all
straight forward and easy to arrange
28/02/22 by Kevin
Absolutely brilliant
28/02/22 by Customer
All good mate definitely using again ????
28/02/22 by Customer
Waited in all day for courier which was a no show. Messaged the company to which was told “ best we can do is to get it collected tomorrow “ I then asked for a smaller time frame as I didn’t want to stay in again all day and that is paid for a 24 hour delivery which now won’t happen so would like compensation to which I was told “ Unfortunately, due to the limited information provided by the couriers, we are unable to request or provide more specific time windows for collections, only the actual date of collection. Also, we have no way of tracking the location of the drivers. The drivers also have no scheduled collection list we can request from the carrier that would help us determine which location they are going to be at in a certain time frame. Unfortunately, we wont be able to compensate you for the missed collection/delay.” Put it this way I won’t be using them again!! Paid for a service that wasn’t supplied. Very dissatisfied
28/02/22 by Kate Buckle
Pleased with service provided. Would definitely recommend.
28/02/22 by Tabitha
As always great service at a great price . Started using them a couple of years ago and would never look anywhere else when posting goods
28/02/22 by Guest
They advertise things theyre no willing to do. They have collected my parcel to send to Venezuela and after 15 days wasting time sending then document requirement they say the company Courier cant deliver my parcel. then I have to pay £27 pounds to return the parcel to my house when the did the mistake accepting the parcel. Avoid using this company at all if you dont want to waste time and been disappointed.
28/02/22 by Mia
Excellent transaction - would have been useful to have estimated collection and delivery times
28/02/22 by Customer
Not yet collected parcel
28/02/22 by Customer
Arrived in one piece, all went well.
28/02/22 by Kath Noon
Delivery on time
28/02/22 by Idrees Yunis
I have sent the parcel on 18th Feb, 2022, but today is 28th Feb,2022 still not receive it, and the customer service can’t help me anything. Very disappointed!
28/02/22 by Customer
Good value for money prompt service. Easy to use website.
28/02/22 by Eric
Absolutely brilliant. Half the price of going direct to parcel force or the post office. Oversize parcel arrived in small Canadian town in seven days.
28/02/22 by John
A very good and easy service
28/02/22 by Rosemary
It was quick delivery
28/02/22 by Omar Said
The parcel I sent was delivered to the correct address.
It arrived intact.
28/02/22 by Robert
Sent a box of treats to my son at Uni in the US & was impressed with the speed & state of the box contents. I’ve used other services and things have been damaged so thanks so much! Will definitely be using Parcel Monkey again
28/02/22 by Michele Mullen
Booked two collection from the same address Both collections were not done which I had to waste more time to rebook And then I was charged 2x for that! WTH?? No way to contact these clowns.. I’ll stick to parcel to go which side been my go to for the last 10years and I’ve never had a problem with them..
28/02/22 by Kashif
very good highly recommend
27/02/22 by kevin McCabe
Excellent and prompt service
27/02/22 by Customer
It went all all well at first, DPD (via Parcel Monkey) collected the parcel on time. However then the problems started. Although the parcel was sent and marked as a private gift with low value (Used Items £ 44) (to EU) the receiver needed to pay taxes and costs (nearby the same amount of the value - 35.80 Euros) The receiver paid, but it still was not delivered. Upon contacting Parcel Monkey, the have told me, they don`t know where it is and have to do an investigation. I got several updates with no more info. After the receiver itself contacted DPD they told him to provide a invoice. I needed to explain to DPD there is no invoice as this is a gift. It had been eventually delivered but at very high cost for the receiver and around 10 days late.
27/02/22 by Ludwig
Easy, efficient and favourable prices
27/02/22 by Customer
Excellent and fast service
27/02/22 by nitta
My parcel didnt arrive
27/02/22 by Mylene Bajo
Spot on every time - just one little gripe - be better if you could do a label for parcels too - then you would have more business from me . But overall a cracking service
27/02/22 by Customer
Great to deal
With
27/02/22 by HAMISH EASTON
collected on time, and got to destination on time too, very happy.
27/02/22 by SARAH RIDOOUT
Superb as usual always first class at super low prices
27/02/22 by Gerry Poliri
Exceptional service and reliable delivery! Well deserved 5 stars!
27/02/22 by customer
Thanks again for great service
27/02/22 by Customer
The first use of Parcel Monkey for my new computer, Everything went very well with a really slick, fast and easy process.
27/02/22 by Simon Stacey
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