We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,412 reviews.
Easy to use and competitively priced
07/01/22 by chris anderson
Brilliant! used 3 or 4 times in our family, will use again!
07/01/22 by Guest
We paid for a 4 day delivery service with Courier to Australia however it took over 2 weeks.
07/01/22 by Customer
Used before, value for money, brilliant service, will definitely be using again in the future
06/01/22 by Janet
On point every time !!
06/01/22 by Parmjit Singh
No rating at all, booked and paid for collection and delivery, and a week later haven’t been collected or had any feedback as to when this service will be delivered. Would appreciate if you could investigate this matter. Regards C Rowe
06/01/22 by LESLIE
Easy booking for a good price with cheaper insurance. I’ve used twice recently for parcelforce. some post offices won’t accept parcels paid for online but I’ve not had a problem dropping off.
06/01/22 by Mrs Fleming
My advice stay away from this company.I am try to send a parcel from Uk to Italy .5 weeks and my parcel still in London.Not one single explanation but your are dealing with a bunch of foreigners that to speak to you they using a translator.
06/01/22 by luca soldatini
The online process was good though the labels came out huge when printed and the postoffice struggled to scan them. After 2 weeks i was told the price from the courier had gone up even though i weighed and measured accurately. The parcel still hasnt arrived in Canada and next time Ill go straight to parcelforce to office so Im sure its been dealt with. The tracker still says its in the depot! So who knows when or if it will ever arrive.
06/01/22 by Ji
Simple easy and efficient. Would definitely use again.
06/01/22 by Website User
As ever, spot on service from booking to delivery.
06/01/22 by Andrew Turner
My 4kg parcel was collected from my Lancashire home on 29th December and was delivered to my son in Auckland, New Zealand on 2nd January intact and secure.
Brilliant perfomance and service, well done, Id give more than 5 stars if I could!!! Thank you all.
Ken Williams
06/01/22 by Mr Kenneth Williams
Excellent service locating the cheapest delivery company. Parcel collected and delivered on time (with good live tracking service). Parcel in excellent condition on arrival.
06/01/22 by Alison Hall
Does what it says on the tin
06/01/22 by Customer
Really easy to use system for collecting and delivering a large package. Lots of email information with each step with references, dates etc. Everything happened as I was told it would, Very good value. Thank you!
06/01/22 by Mrs C Keaveney
As always, Parcel Monkey have delivered an exceptional service. They are consistently lower in cost than going direct to the shipper and I have never had any issues with the website, ease of using the client interface nor the completion of the process. Well Done!
06/01/22 by BC
Item damaged in transit and although Insurance taken refusing to pay. In the process of taking legal action. Avoid
06/01/22 by Paul Mather
Wanted to send a large parcel to Switzerland after covid prevented a uk Christmas for family. The post office has 2 kg limit and Parcel Force is really expensive. Our son recommended Parcel Monkey. The online details were easy and the courier collected the parcel as agreed. The price was much cheaper and included the option for extra insurance. The tracking worked well and the parcel was delivered in good time. I would definitely recommend parcel monkey to others.
06/01/22 by J.H
Great service. Ive used this site a few times and never had a problem. If i was to be very picky, the page where you put the initial information is slightly confusing but otherwise a service I always use. Recommended.
06/01/22 by Simon Kelly
Refused to call Courier when they failed to collect. Booked 8 collections only 5 were collected from various addresses. I had to call them myself as online support (Emily) wouldnt speak to Courier.
06/01/22 by Shazad sheikh
My Mum sent my kids a christmas gift box from the UK to Barcelona, Spain using PM, filling in online forms took approx 3 hours 1x Percy Pig candies, 1 x M&S pyjama - you get the idea! She stated value and excatly whats inside following the laborious code system, this is how you save money, you do the filling in bit, as opposed to the nice folk at the courier co. According to ´PM online tracker the parcel is in Spain and being reviewed since the 25th Dec 2021, the PM website is never updated. So, now realising that PM is now a shoddy intermediary with no follow up or control once they have collected parcel, I tried entering our tracking number to many other courier sites becasue PM website does not give any further info. I tried Courier, ParcelForce Fedex etc, Then ta da! Parcelforce (who we absolutely use direct next time) came back to me, super friendly mail saying that our parcel is awaiting documentation and therfore delayed, they apologised for the situation but said they cant comment on the service of their customer). Wait ! The exact same documentation that my mother filled in on the PM website and printed at home and attached to the parcel that was collected & processed by PM???!!! PM say they cannot help since the parcel is now in Spain - Ooh thanks! Horrid, shoddy service with absolutely no control over your parcel. My mum thought she was saving a few quid, in reality shes lost 5 hours of here life, printing ink, paper, tape, packaging and now 2 hours of my time and we are still without pyjamas & percy Pigs 20 days later. NEVER AGAIN.
06/01/22 by Victoria Jane Williams
Great service and saves money! Highly recommended
06/01/22 by Customer
The rate was incredibly competitive and they promised 48 hour delivery and that s what I got. I was so pleased my grand children would get their christmas presents on time after I had to cancel their visit due to covid..
06/01/22 by Ann Davies
Great service
06/01/22 by Mr Berman
You dont give update on parcels, not easy to track parcel and I have not received my parcel since over a week contrary to 3 day delivery you wrote online
06/01/22 by Kings
Arrived to location on time and not damaged ????
06/01/22 by Neil Sullivan
Easy to use. Great price.
05/01/22 by Colin Dymond
Brilliant! Driver came and collected the item. Left. Took it to the depot. Got sorted. Delivered on time and in one piece with my faults. Buyer was very happy and I was happy fur the safe and quick delivery. Abb no axing service 5⭐️
05/01/22 by Mark Lanchester
Excellent recommendation, xmas cake collected and delivered as stated. Arrived in one piece. Very pleasant and efficient DHL collection driver
05/01/22 by Margaret Middleton
I ordered a 2.7 kilo duvet from Nottingham . It arrived all sealed up at 3.2 kilos. I went to my local Post Office weighed in at 3.2 kilos I was advised the cost to send to the USA was £84. I googled for a cheaper method and Parcel Monkey came up. They send label with the 3.2 kilo weight both on the front and custom label for £48. I go to another post office again weighed in at 3.2 kilos and get a receipt. A week later I get charged £33.09p for excess weight charge of 1o.9 kilos. The parcel has been delivered and photographed at 3kilos. I have made many requests asking for my Excess charges to be refunded all with no action but to pass me on from one Parcel Monkey rep to another. There is no way a Duvet can suddenly weigh 24 pounds yet Im still waiting a refund. Very first and LAST time I will use this company. So beware when they make a mistake You pay for their errors.
05/01/22 by Michael
Go direct to the couriers, Parcel Monkey gives no guarantee of collection unless delayed over 5 working days, this includes services labeled as Next day. Booked a Parcel to be collected, it wasnt. Rebooked, still not collected. Canceled and awaiting my money back. (they keep hold of this for 5 days too). Live Chat also very unhelpful, there is no care or consideration for the customer. They just spout terms and conditions at you like robots (probably are). Impossible to talk to someone or a manager.
05/01/22 by Wood
Good as ever!
05/01/22 by Dave Mellor Cycles
I will never use Parcelmonkey again. The service is just atrocious. It has now been 4 months since I sent my package and after numerous enquiries, I am no closer to knowing where my package is. When the receiver started make enquiries on his end, he was blocked and the courier would not take his calls any more. Parcelmonkey put me in an embarrassing situation and their control over the packages they send is severely lacking. The communication is automated and offers no explanation or information - just automated apologies. Natalie from Parcelmonkey insists we wait for a response from the courier after numerous requests and 4 months of waiting. Natalie cannot give me clear answer as to how long we have to wait for a response. I wish I could give a lover score than 1 star but it is my only option.
05/01/22 by SuperAnti
Always keep to the standard of reliability and delivery thankyou
05/01/22 by MARGARET OTWAY
Arrangements were made on Thursday December 30th for a parcel to be collected on Friday December 31st and that is exactly what happened. Excellent!
05/01/22 by Mrs Parkinson
Fine until you need to claim - but once you claim, be prepared to wait! Rude, poor and slow and thats if they ever bother to reply. I must file a missing persons report for the CEO, Jonathan as he appears to have disappeared off the face of the earth. All in all, avoid!
05/01/22 by Alan
Very straightforward to navigate through the process from start to finish. Reports, invoices etc. easy to pull off the system. Good selection of couriers to choose from.
05/01/22 by Virowall Hygiene
Everything that was promised was carried out to the letter.
05/01/22 by Customer
East to book and delivered critical docs on-time. Only thing that could be improved is the ability to track the documents (especially given the cost). But customer service was quick and efficient so I felt confident it would arrive as expected.
05/01/22 by Alison Elliott
Three parcels sent all good, sent a parcel which according to their office staff has been lost as they couldn’t see it anywhere in their system apart from when it was collected, then I tried tracking it again and it magically appeared in customs in Holland, that’s where it’s been for several days despite being on Parcel Force express delivery. On a separate note their prices are great when it works smoothly, golf clubs delivered from U.K. to Amsterdam in three days last year.
05/01/22 by Suzanne Dunworth
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