We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 237,989 reviews.
easy to book online and delivered on time
29/04/22 by Customer
This is the second time using parcel Monkey and again the have delivered a quality service with ease of use setting up, the usual shock as price increases at checkout due to living in Scotland, I was a little disappointed that from Edinburgh to Inverness, both in Scotland there was still a hiked price, I dropped a star due to the instructions for courier not being followed, but the parcel arrived.a day later than advertised but I didnt pay the extra for delivery guarantee, but will use again for sure.
29/04/22 by Stuart Mackay
I dont understand why next day does not mean next day. I purchased on Tuesday for pick up on Wednesday but instead, you picked up on Thursday.
29/04/22 by Robin Colla
Good sercices
29/04/22 by LEFKO MIHAI
Do not use these people. Sent to large parcels through parcel monkey who used parcel force as a courier. First parcel label worked second label for second parcel not working,which meant taking this 14kg box back home. To recover the refund for delivery was the first mission. Now wheres my first parcel... After 2 weeks they cannot find the 11kg parcel. Messages back n forth. Nobody wants to call and have a telephone conversation. Which means you spend your time sending messages and getting replies my different agents. Most of them very unhelpful going round in circles. Meanwhile the parcel that was refused was successfully resent with royal mail arriving in just 4 days....
29/04/22 by Dee Johnson
My first experience, but it will be the last. Very disappointed!
28/04/22 by Customer
Booked and paid for next day, dropped parcel off it took 6 days to arrive at destination. To make matters worse the tracking number did not work until after the delivery had been done. So customer kept contacting me askinb for parcel details. Contacting them was a waste of time.
28/04/22 by Customer
Good Price Good service
28/04/22 by Bubby Aquila
Excellent as always
28/04/22 by Customer
Very delayed. Said it was going to take 2 days but instead took almost a week
28/04/22 by Customer
Perfect service, the driver took care of the parcel. And delivered within a few days.
Great setvie
28/04/22 by Customer
Brilliant service from start to finish and fast shipping from UK to USA.
Would definitely use again, the parcel booking service was a lot simpler to use than other firms which is a bonus.
28/04/22 by Gemma Durham
The delivery went as great as was expected.
28/04/22 by Brenda
Found a great price for a parcel to be collected from someone else and delivered to me. Everything worked as it should.
28/04/22 by Mr Duncan Jay
Booked online. It was quick and easy. The parcel arrived promptly and safely in New York.
28/04/22 by Mrs Louise Percival
Easy and reliable
27/04/22 by Customer
Collection good but would have been better if we had some clue as to when parcel was to be collected. Had to cover whole day which ment leaving off work early and 15 mile journey to cover when wife was going to work, only to find parcel collected as I arrived home.
27/04/22 by MR PAUL BECKETT
I have used Parcel Monkey both domestic and abroad parcels. I am very satisfied and recommend for everyone.
27/04/22 by Customer
First time user.
Will use again
Have recommended to friends
27/04/22 by Denise Hutchinson
Very easy web site and getting a cost easy without inputting information before you get a price, tracking and delivery on time, overall excellent
27/04/22 by Karen Hughes
Quick and easy to book a courier collection from home. Good communication throughout. Not used Parcel Monkey before, but will be in the future!
27/04/22 by Richard O'Brien
Parcel Monkey said that Parcel Force would deliver in five days, but it has been 7 days now and it still hasn’t arrived in Germany (I posted it from London, England).
27/04/22 by Customer
Excellent, quick and easy to use, go the the States in about 5 days including customs. Will use as our default international shipper!
27/04/22 by Nigel Dow
Efficient and reliable
27/04/22 by Gail Sandford
GOOD, QUICK, EASY
27/04/22 by LES
You collected my money and my goods are still with me the driver dont turn up. This is a scam company. I am urging you to pay back my money or else I will take a drastic action
27/04/22 by Memuna Kamara
Really easy to use, best price
27/04/22 by Emma Deans
Excellent service
27/04/22 by Graham Stone
Easy to book and track . Thanks parcel monkey !!!
27/04/22 by Naz
Great service ???? 5star
26/04/22 by Customers n Butterworth
Very easy & trouble free system to use for a successful delivery.
26/04/22 by Ms Susan Crawford
Delivery should be 3-5 working days. Excluding weekends and bank holidays it took 6 days. Good communication.
26/04/22 by Agnieszka Crooke
Brilliant service- booked on line Thursday before Easter - collected on Tuesday as booked and delivered in Dubai Friday morning! Fastest ever transit . Well done
26/04/22 by Alan Nunn
Avoid. Late delivery and no compensation. I was sold a service to deliver my parcel in 3-4 days but it took 9 days, by which time the the recipient had moved, so I lost the my item as well as costs of shipping. Horrible experience Parcel monkey.
26/04/22 by Risa
Second day in a row collection booked and no one came to collect, when talking to customer service reps they blame the courier company,they have taken over £100 from our account but no pick up no delivery absolute JOKE. NEVER AGAIN
26/04/22 by mehmet
If you use Parcel Monkey you are in a good chance to be ripped off with fake additional charges which usually happen after your shipment is delivered and never before. They would debit your account and only after they took your money they will send you invoice and email saying their partner claimed dimensions you have provided during booking were inaccurate and therefore you have to pay additional charge. They dont accept PayPal and one of the reasons is that if you pay by PaypPal you can prevent them from doing this. Once you provide them with your card details they are in your pocket. Once you complain they will politely ignore any of your proofs and assurances you have provided correct details during booking process. They wont provide you with any proof for their claim (as naturally they dont have one ) and every time you send message via chat or email it will be picked up by another person. Not worth using them as thinking you will save few £ will actually make spend more and youll get lots of headache. Only way is to speak to your bank and recover money they tried to steal from you.
26/04/22 by B S
After booking my overnight/next day parcel in with Parcel Monkey, the paperwork and details arrived via email in no time. I attached the labels to the box and awaited the next step. I received no notification as to when the parcel would be collected the next day, so spent a few hours awaiting the collection. Once the courier from DX arrived, a photo was taken of the box and it was loaded into the van. This was the last I saw of my parcel and heard no updates. As the parcel was now in the hands of DX couriers, PM had little more to do than wait for updates from DX - updates which never arrived. The brief service I have received from PM was good, they provided the service of booking my parcel in, but the overall experience has been poor as my parcel is now lost, considered gone!
26/04/22 by Kevin McD
Accurate delivery
26/04/22 by Customer
Parcel collected and delivered as promised ????
26/04/22 by Mr Steve Cox
Very efficient and helpful. Continue to be trustworthy with my parcels .
26/04/22 by customer
