We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,412 reviews.
I got a good price and the parcel was collected promptly. It was delivered 1 day later than booked. I dont know whether the recipient was at home at the planned delivery time or asked for it to be deferred. (Delivery was by Parcel force so their responsibility.)
15/01/22 by JH
No hassle easy to organise online and a great price. Delivered on time
15/01/22 by John Glover
quick and easy, clear and simple instructions, does what it says, no faffing.
15/01/22 by Customer
Im just reading the reviews on Parcel Monkeys website for different delivery companies. They have a last/most recent five reviews section - but the reviews are exactly the same for all the companies listed - exactly, word for word!!! So, if John/Jane Doe did actually write these reviews their words are being used falsely. Just give us real and accurate reviews, please - it would build business confidence.
15/01/22 by Joe
Used these a few times with no problems. However recently they decided to charge me £55 extra claiming my parcel had lost 15kg in weight and gained 4 times it size. When asked for proof of this they were unable to but won’t refund money back! DO NOT TRUST THEM!
15/01/22 by nigel shuttleworth
I used their services to send a parcel in December. The courier tried to scam me in the name of customs duty which they weren’t interested in. I dealt with it myself. Some items had to be removed from parcel(4 Perfumes). It took about 20 messages and over £17 to get my items back. Their excuses for the high price for return of my items ranged from “ Incorrect return address supplied “ “Admin charge” e.t.c . When challenged, they wouldn’t answer the queries. If anyone knows of another company to use, please let me know. I’m done with them.
15/01/22 by Peter
My parcel had a number of things in it (19) which should have been listed on the customer declaration form. However the form supplied only listed the first 5 items. I contacted PM through the online message assistant who was not helpful. It took a number of messages and a significant time to get the right answer. The parcel also took longer to arrive than promised by PM.
15/01/22 by Clive
VERY GOOD COSTUMER SERVICE , AND VERY GOOD TO RESOLVE PROBLEM
MANY THANKS
MOTORCYCLE CARRIER LTD
MARIO
15/01/22 by MOTORCYCLE CARRIER
Cost me a fortune and an unhappy client due to late delivery Always a small print Get out for them Good bye "noparcelmonkey" its been a pleasure not
15/01/22 by Ian Firth
Good prices, plenty of tracking information and most importantly parcels arrived pretty much on time in another country. Will certainly use Parcel Monkey again.
15/01/22 by Mrs. Carolyn Williams
grest service
15/01/22 by customer
Great service. No problems.
15/01/22 by Mark T
Parcel Monkey provides a nice, straightforward method for shipping multiple packages to different destinations all at once. Log in. Enter the details of each parcel and its address. Choose a courier based on price/speed/preferred logo. Arrange collection or drop off. Pay.
Ive used it several times and I have yet to have any problems!
15/01/22 by JK
The courier turned up and on the right day too. Just not sure which is my tracking number or where to find it.
15/01/22 by Beatrice Howard
Great service as ever from those Parcel Monkeys. Many thanks+++++
15/01/22 by Andy Barr
Excellent! The whole process is straight forward and painless. The driver was helpful and then I received an email once the parcel reached its destination.
The only issue is: I do not have a printer and I was asked to print off a label for the item that was to be returned. However, once I received the confirmation that the driver was on his way, it also mentioned that he was bringing a label with him.
My final point here is: seriously, who has a printer these days? Other than that slight annoyance, I was very happy with the service. Well done Parcel Monkey!
15/01/22 by DARREN BATTY
I have started using parcel monkey and not had a problem until my last order whereI was charged for being overweight, luckily I take pictures of all my parcels and measurements and weight to prove if this happens. But my disappointment is that you have taken the money out of my bank without my consent. I don’t think by law you can take money out of peoples bank without their consent. I have had this happen to me on too many occasions and it is not right what you are doing by charging people and making out their parcel is overweight or the wrong size. you have to measure a parcel and weigh a parcel to put the measurements into the search engine to get the price. I am still waiting for this to be resolved, although the money has been taken from my bank already and I can’t see it being put back, if this continues I will move to another courier, I post a lot of parcels a week and I think this is Very poor. Thanks dan
15/01/22 by Customer
Great as always
15/01/22 by customer John
Rubbish service, I was supposed to get it next day on Tuesday and ended up getting it Friday as they didnt collect or rebook for 2 days
15/01/22 by Kash
Pick up driver was brilliant delivered in 2 days best company Ive used Thank you
14/01/22 by Robert Phillips
Always my go-to for postage. Clear instructions, good tracking and excellent communication.
14/01/22 by Rachel
Quick way of finding a price for an odd size/shape parcel
14/01/22 by Bridget Castle
All very easy, good service
14/01/22 by Simon
Very good service with no problems. Would be useful to have a contact phone number for Parcel Monkey.
14/01/22 by Raymond
Every thing went as planned.
14/01/22 by Jennifer Monk
A1 service will be using more now and recommend to anyone and my friends
14/01/22 by Jim young
Love this site. So many different options out there and Parcel Monkey shows you all your options in one place. Highly recommended.
14/01/22 by Adele
Used Parcel Monkey UK a few times now and no problems encountered.
14/01/22 by DR (Glasgow)
No complaints - sent a fairly large TV next day delivery; arrived intact and on time. Price was reasonable, information provided was clear. Would use again.
14/01/22 by Dean McDonough
Excellent service as always
14/01/22 by James
They failed to deliver item then charged me to return it to me. I am now instituting legal proceedings against the PARCEL MONKEY as I beleive their T&Cs contravene the Unfair Contracts Act A complaint has also been made to Derbyshire Trading Standards. I would urge anyone having problems to do the same Would not recomend and will not be using in the future.
14/01/22 by James
Another parcel delivered. Many thanks.
14/01/22 by KJ
Parcel got returned as supposedly contained restricted items. It was a piece of wood and nothing else. Quite HOW STUPID people need to be to gain employment within delivery systems is astounding. No, not saying this is your fault directly but unless comments are accepted and acted upon nothing is going to change.
14/01/22 by EMmA Custom Rifles.
Easy to use, and parcel delivered to the USA on time as promised
14/01/22 by paul
Easy to use website, simple to compare. Competitive prices, process only took a view minutes. The service (by Parcel Force) was excellent.
14/01/22 by David Rayner
I have had some bookings delivered with ease but one that had complications and wasnt collected and then collected but not updated on the website so no tracking. Two months later it still says not delivered even though I now know it was. But a Christmas delivery to Australia has disappeared without a trace. Julia the customer help has been anything but helpful. Asking me for details of the parcel that a) are already on the system from when I booked and b) I barely remember as it was so long ago. I booked a courier as it said they would deliver in less than a week. Then when that date passed it said it would be delivered by 11 Jan. That still hasnt happened and now the tracking isnt working. Its infuriating.
14/01/22 by Mrs Moon
Reliable collection/delivery service and careful with large, fragile package, which arrived safely and I received a full refund for returned goods.
14/01/22 by Christine Urquhart
Delivered to Australia quickly and efficiently.At first appeared somewhat expensive but in comparison not so.Will use again and recommend particularly with parcel of some value.
14/01/22 by Mr Michael Partridge
Great fast service as usual from Northern Ireland to England, thank you so much!
14/01/22 by CustomerT
Excellent service, only 1 slight negative as the customer did not receive a email re delivery. I always use this service for sending large parcels.
14/01/22 by Joanne Parrett
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
