We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,413 reviews.
THIS COMPANY RUINED MY AND MY FAMILYS CHRISTMAS!!!! + DPD Absolutely the worst company I came acrossed! I ordered a parcel to be delivered to Czech Republic as I wanted to send some Christmas present to my family. The courier picked up my parcel on 14th December (standart delivery up to 7 days). My family didnt received any package and I never heard from them since pick up so I contacted them today (23rd December). I was told my package is shown as "parcel for return" as there was some issues and they could not send it. My question was why I wasnt contacted before and not until I contacted them we could avoid any trouble? Tomorrow is Christmas Day in my country so its too late to send it and even though I am flying tomorrow home I cannot take the presents with me as I will receive them in like one week time as I was told by costumer service. So save yourself the trouble by hiring this company. We gonna have christmas without presents. Thank you so much Parcel Monkey UK
23/12/21 by Barbs
Perfect again, cannot fault.
23/12/21 by Jim L
I have used Parcel Monkey several times. All deliveries have been seamless with great updates. Pricing has been very good too
23/12/21 by Customer
Good service, dropped parcel off at the nearby parcelforce depot and it was is the US a few days later and much cheaper that PO.
23/12/21 by Steve Patten
Fast delivery, good value for money. Online tracking not entirely accurate though as it showed parcel still in UK while it was being delivered to recipient in the USA.
23/12/21 by Irini
Good quick easy to use service ..no issues
23/12/21 by jim
Excellent prompt service. Highly recommended
23/12/21 by Nealani
Great service
23/12/21 by Iain and Annie
Fast and reliable service. Easy to arrange for collection and delivered when expected. Will definitely use them again!
23/12/21 by Claire Wallace
I have used Parcel Monkey in the past and the service has always been good. On this occasion it dropped through the floor............... No tracking (despite the email from them with a link to their tracking)on a parcel from the UK to Hong Kong meant that I had to keep messaging them to try and find out if the Christmas presents would arrive on time. The delivery was to my sons office but he is currently working from home (Covid restrictions) so I had to know when/if it arrived so that he could pick it up. Instead of being able to log in and get tracking info, I have spent hours contacting Parcel Monkey and waiting for updates. The staff handling this have been great but it has been a complete hassle. On a positive note, I have just found out that the parcel has arrived. This revelation did not come from Parcel Monkey (or the couriers - DPD) but from the mail room at Credit Suisse......
23/12/21 by Des
Excellent service
23/12/21 by Ch
Parcel not delivered
23/12/21 by Customer
Great service
23/12/21 by Customer
Wouldnt use this company ever again. Nightmare!!! Sat in all day didnt turn up and customer service is shocking. You pay for next day pick up doesnt happen. I understand that there short staffed but some sort of communication would be helpful.
23/12/21 by Diana
Great service
Arrived in good time.
23/12/21 by Martha Knox
Extremely poor service. Parcel sent to Australia in good time for a Christmas delivery and at a cost of nearly £100. It is now 23 December and there have been no updates since 9th December on the tracking service. This was the email that was sent back to me after a query was raised - Hello, I am sorry, we are still waiting for this trailer to be scanned in. I have checked other parcels within the trailer and they are also still waiting for their follow-up scan. Unfortunately, given the circumstances, there is nothing further we can do at this time. Please see the Live Service Updates on our website for more information relating to this destination. I am sorry for the inconvenience these delays have caused. THERE IS NOTHING FURTHER THAT WE CAN DO AT THIS TIME - seriously? And what would I have have been paying £100 for exactly?? I wish I had just used Parcel Force instead rather than go through Parcel Monkey. Just pay the little extra and cut out these people who have clearly not heard of effective customer service or dont seem to be able to find out exactly what has happened to a package that was sent using their service. My sister and her children will not now be receiving their parcel for Christmas and I dont know, if or when they will ever get it. I will never use Parcel Monkey again. Stay away.
23/12/21 by Customer Matt UK
Great comparison site showed all options really clearly. Was kept informed as to when parcel was picked up and when I would expect delivery! Thanks!
23/12/21 by Francesca Graham
I have used Parcel Monkey twice now and they really are excellent. They gave me a much cheaper price with Parcelforce than I was quoted for directly. I paid for Parcelforce 48 and Parcelforce delivered my parcel within 24 hours. Great company….I would highly recommend ????
23/12/21 by Snowbirdie
Great service. Very efficient.
23/12/21 by Customer
Easy to use hassle free and got my parcel sent without a hitch.
23/12/21 by Stu
It has been difficult to return some goods in the past.. Parcel Monkey made it so easy at every step of the way. Would use them again. *****
23/12/21 by John Goodwillie
Very easy to use….kept updated with progress of delivery…would highly recommend.
23/12/21 by Mrs Valerie Ancian
4th time I have used it so far so good
23/12/21 by Ruqyah
Supposed to be 3 day delivery but family still waiting nearly a week later, poor.
22/12/21 by barry hodge
Excellent efficient service, thankyou
22/12/21 by Chris Lapthorne
Great service as always,
22/12/21 by Customer
I selected next day (Courier) am delivery. Tracked and delivery was over an hour behind the requested delivery time. Then the delivery was cancelled. Only for an attempt to happen much later than requested to then be told delivery would happen next working day. It required multiple phone calls from myself and several failed promises before I managed to get a delivery attempt the next day. Overall a very poor and stressful experience for both sender and recipient.
22/12/21 by Customer
It said 48 hour delivery…,, no such thing!!
22/12/21 by Claire Madden
Simple, cost efficient and easy to use
22/12/21 by customer
Great service! Using parcel monkey I was able to send my presents across the UK the next day!
22/12/21 by Jennifer McGuire
Still to be delivered to family in Berlin after paying over £70 customs tax German side. Left Scotland on the 12th December, completed all relevant documentation and followed all procedures to the letter. Utterly hopeless. Will never use this company again.
22/12/21 by Beverley Friend
Brilliant service as always
22/12/21 by Kim
Easy to use, good price. Delivered on time.
22/12/21 by Erica Viner
Although my parcel was delivered safely from the UK to Taiwan tracking stopped in Reading which was disappointing.
22/12/21 by Kate
Fantastic service. Easy to book. Prompt collection.
22/12/21 by Christina
Wonderful parcel service. I have used this company many times and can’t fault them. Keep up the good work parcel monkey .
22/12/21 by Val
Better prices than the sites they get their prices from! Not sure how big I like it!
22/12/21 by Customer
This service was excellent from start to finish.
22/12/21 by Mrs Maureen Clifton
No problem on time on both pickup and delivery ????
22/12/21 by Customer Bari Marsh
Hands down the worst courier service I ever got to use. Booked a delivery to Poland (standard 3-5 days) to send my family their Christmas presents - planned way ahead but it wasnt good enough because Parcel Monkey has had the parcel for weeks and it has not moved. They keep quoting depot has delays shipping to Poland but this was NOT mentioned on their website. Really disappointed in the company and wont be using again - recommend DPD, UPS or Parcel force direct as Parcel monkey service is shambles.
22/12/21 by Dagmara
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