We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,412 reviews.
Great service
17/01/22 by Sue Marshall
Did not at all receive the service I paid for and moreover Unable to even get through the refund. Request you to please refund my payment since no service was provided.
17/01/22 by Pria K
quick and easy
17/01/22 by julie oakley
Brilliant service from parcel force very cheap and next day delivery ,will definitely use again
17/01/22 by Sharron ferguson
perfect as always
17/01/22 by Bubby Aquila
Very easy to deal and good value for money.
17/01/22 by Graham
Good price and easy to use site
17/01/22 by Susan
Efficient collection and delivery process, will definitely use again
17/01/22 by AnnC
Good value, excellent collection and delivery service
17/01/22 by EMC
Parcel arrived safely although took longer than expected but that’s not surprising with covid restrictions in Australia
17/01/22 by Frances Watt
excellent service at half the price. now top of my list for parcel price comparison.
17/01/22 by Customer
You said 4-6 days to send parcel to Switzerland. Now 7 days and not yet in country
17/01/22 by Trevor and Angela Singleton
Excellent service
17/01/22 by Paul may
Good easy to use website
17/01/22 by peter chapman
Really Bad, it says the delivery will be in 5 days via parcel force but hit has taken 10days and cannot track where the parcel is!!! says in Czech Republic past 5days
17/01/22 by GB
Good rates and smooth transaction
17/01/22 by Jason Lamberton
Quick easy good rates
17/01/22 by Michael
Great service
I have used parcel monkey several times now to get parcels collected from my home and delivered securely across the UK. This saves me time trying to get to the post office. All sorted in a matter of minutes.
16/01/22 by Paula Clarke
Efficient and competitive. Would recommend.
16/01/22 by Adi
Just awful. Collected my parcel after the 5th occasion and it was to be delivered in 2-4 days. This was on 29th December and now almost 3 weeks later it has still not been delivered and no update from the courier for 10days. It’s a joke
16/01/22 by Tuathal Breheny
First class service and price. Delivered a day before it was due.
16/01/22 by Nick Jones
Lots of high courier costs recently, but parcel monkey came to the rescue with only reasonable costs available for sending a guitar, thanking you.
16/01/22 by Graeme
Brilliant service
16/01/22 by Mrs Lockett
Great service as always
Never had a problem
Nice and easy to book a parcel very happy ????
16/01/22 by Robert francis
Parcel collected on time and delivered safely within 4 days to Germany
16/01/22 by Mrs Claase
Easy, reliable and super fast delivery as usual. Prices were amazing for a 30kg package and labels sent super fast. Will always come back to Parcel Monkey for my delivery needs.
16/01/22 by Claire Harris
Absolutely brilliant, could not fault the service, so easy to use
16/01/22 by Steve
Quick efficient and well priced service
16/01/22 by Alex McLean.
First class service sent a parcel to the U S A got their no problem thank you. I will use your service again
16/01/22 by James Feetham
Have been using them a couple of years now. Very helful when you need to send something out of ordinary...
16/01/22 by Konstantine
Efficient collection by nominated courier.
16/01/22 by Coverdale casting
Fantastic service
16/01/22 by Ghazanfar
Always great service from Parcel Monkey and such competitive prices!
16/01/22 by Miss Duck
I would highly recommend parcel monkey, as they compare company prices and show you your options.
I was confused at first when I had to return a very heavy product back to a company, which they did not pay for returns. With parcel monkey it was very simple and straight forward, I selected the cheapest price, got email, paid online, printed my label and it was all done within 30 minutes...
No stressing....
16/01/22 by sukhwinder.
I have used parcel monkey on several occasions and I’ve never had a single issue.All the parcels I have sent have all arrived safe and in good time.I only use parcel force though as I’ve had issues with Hermes in general as a company.I am sure the other companies are ok to use though.
16/01/22 by Gareth
Good quick service at reasonable price. Highly recommended
15/01/22 by Margaret
This was the first time I had used Parcel Monkey. After having problems with other booking companies, I tried Parcel Monkey as a last resort. Im pleased that I did as it all worked out really well.
15/01/22 by Beverley Laughlin
USED P/M SEVERAL TIMES NOW, EFFORTLESS STRESS FREE PARCEL SERVICE , I WOULDNT GO ANY WHERE ELSE
15/01/22 by helen fricker
Parcel was not collected on the day stated when I waited in all day. It was also then not delivered on the day and time stated causing huge inconvenience to the receiver who had rearranged many things to be at home for the parcel. It was also not signed for which was the service I paid for.
15/01/22 by Gabreille Jacobs
Excellent service, as I arranged for pick up and delivery, but there was problems on the other side, however Parcel Monkey resolved, definitely use again..!?! ????????????????????????
15/01/22 by Ross
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