We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,112 reviews.
Best price with insurance included. Picked up on correct days as advertised
09/02/22 by David
Very good as usual . Thanks
09/02/22 by Ray
Excellent service and price
09/02/22 by Charmaine
Excellent prompt reliable service, thank you.
09/02/22 by Geoffrey_Sculthorpe
Very easy to do and first-class service highly recommended
09/02/22 by Mrs jennifer davies
Absolutely disappointed with using Parcel Monkey. No time slot given and Pacelforce did not even turn up to another courier. Unable to speak to anyone in Parcel Monkey customer service no telephone number to call. Really disappointed and feel let down.
09/02/22 by Shamim patel
Ordered from UK to Netherlands on 28th January and today is 9th February, still didn’t receive the parcel. Very disappointed about their service. Can’t even say when I will receive my parcel?
09/02/22 by Rezwan Hasan Antik
Taking additional money from a card is not a good way to attract customers especially when it’s twice the original cost & without hard copy proof so would never ever use the service ever again
09/02/22 by Philip Jarvis
I cant complain but keeping me I formed of progress of the parcel pickup and delivery is very poor. I was advised of the day of pickup but no idea of what time of day that would be and Parcel Force had no information on their Website until after collection. Their website was then updated with collection, onward travel and time of export even though this meant nothing. I was unable to find any information regarding delivery and was only able to find this out from the recipient.
09/02/22 by Nick Fairs
Awesome! Great price and options.
09/02/22 by Andy Markou
Very good and clear
09/02/22 by Len
Used parcel force via parcel monkey, paid extra for insurance, the parcel arrived at the other end damaged, the recipient sent photographs and have been totally compliant. Three months later no refund, parcel monkey say they are waiting for parcel force, completely unhelpful.
09/02/22 by elizabeth hart
Everything went smoothly and parcel arrived in time!
09/02/22 by Kirsi
Brilliant! No worries at all
09/02/22 by Julie Ann
Used to be good as when I booked with Courier i got one hour collection slot but recently they have stopped this which means could be qaiting all day st home. Courier have also failed to deliver next day as per their promise and parcel monkey would not do anything about it!
09/02/22 by Mike
unless service i booked a 48hr service and was not collected after 5 days, cancelled in the end up
09/02/22 by alan
Good service and competitive price
09/02/22 by D James
Excellent all round service
08/02/22 by Customer
Great all-around service, as usual. Thank you.
XtrandMore-Artisan
08/02/22 by XtrandMore-Artisan
Previously used Parcel Monkey to send an item from Scotland to New Zealand. This item was sent to Poland and delivered back to the sending address in Scotland ?! - sent via Parcel Force. NEVER AGAIN ! I had to prove there was an issue…..New Zealand, Poland ?! That’s the issue. I am still trying to understand why the item went to Poland. I then had supply evidence of the issue and wait for a refund because they couldn’t just rectify the problem. This time Courier was used and I can truly say they are far superior. Item was collected and delivered without any issues. GO Courier !!
08/02/22 by Dawn M
This site PARCEL MONKEY gives me a choice of prices and services especially for my heavier parcels.
The only way to get an excellent service
Recommended
08/02/22 by Mr Trevor Harwood
Correct service, high price
08/02/22 by Banoss Dorina
I was completely satisfied with parcel monkey until they gave me a hidden charge for my parcel saying it was three times the weight it was. I had proof of the weight, I had all the pictures and all the measurements of the box, and the label,and the weight and they still chose to take money from my account without my permission.so anyone using parcel monkey please be aware they may take money from your account without your permission. This tends to happen every five or six parcels you send with parcel monkey just to be aware. They come across as a cheap parcel company but after you have been charged extra it doesn’t seem cheap anymore as you may have paid twice
08/02/22 by Customer
My item had some damage on arrival
08/02/22 by Ivan Chevous
Item got broken, now have to refund customer
08/02/22 by Christopher Lovemore
Brilliant Brilliant and Brilliant simple to use with good pricing and the delivery’s were all made when they should have been, well done Parcel Monkey
08/02/22 by M Spencer
Great service
08/02/22 by P Khan
Swift despatch and delivered on a Sunday at a reasonable price..
08/02/22 by Pat Morriss
I attached the recipients name and address to the parcel and dropped it off at the post office. Two days later it was delivered back to me. Three days after this monumental error Im still waiting for it to be ré-picked up to be sent to the address on the printed label. Pitiful service. ????
08/02/22 by Malcolm
happy customer
08/02/22 by Gg
I am still waiting for a parcel that told the seller it was delivered yet i have not had it. Scam.
08/02/22 by Jade Edwards
I have been using parcel monkey for nearly a year now.Efficient and reliable are my 2 words describing their service
08/02/22 by Pat
Very good value for money. Simple to use, easy to pay and delivery is exactly as you choose. Would use no other company.
08/02/22 by Rachel
Easy to use, good to see different prices
08/02/22 by Customer
Picked up and delivered on time in good condition excellent service, thanks
08/02/22 by Customer
I don’t have the parcel delivery can u tell me where is there parcel ??
08/02/22 by Estefanio Pereira
Great service - better than going direct to courier web sites
07/02/22 by dave
Usual first class service.Consignment delivered safely,securely & on time.
07/02/22 by Stephen McDermott
I have always been pleased with how easy it is to book. Pick up is always on time and I haven’t had any bad reports from the receiver of my parcels. Am very satisfied with Parcel Monkey
07/02/22 by Mrs S POLLEY
First time I used service and for a very reasonable price sent books to London that arrived next day . Very happy to find this service through monkey parcel .
07/02/22 by Maureen Tait
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