We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,413 reviews.
Excellent- parcel collected and delivered as stated - very reasonable price
30/12/21 by Tracey
Offer good prices but sadly that is all, customer service, common sense and their ability to resolve situations are no existent. They blame the courier, courier blames them, constant passing of the buck and no accountability. Frustrating and unhelpful in a time critical and important industry
30/12/21 by Craig Manship
parcels collected yesterday for 48hr delivery and arrived at destination in less than 24hrs cant fault them cheers, guys.
30/12/21 by Mr Lewis
A good and simple way of getting the best deal for your individual parcel delivery needs.
30/12/21 by Chris Ottewell
I use this company quite often as I can feel confident that the website is easy to navigate, and my parcels arrive safely. Also, the man who comes for my collection is always cheerful and polite. A credit to your company.
30/12/21 by CAROLE
Parcel monkey save me another time, good prices, basically the half Royal Mail gonna charge me to deliver my parcel. Funny thing, I choose drop off service, where??? At Post Office!!
30/12/21 by Luis
Competitive price and excellent delivery by courier.
30/12/21 by Highcliffy
This may not be Parcel Monkeys fault, but the "Express 48" delivery I booked through them with Parcel Force took a full week to arrive. My books eventually arrived at my Todmorden Information Centre on the afternoon of Christmas Eve, by which time the Centre had already closed for the holiday. Crucial Christmas sales lost, many frustrated customers.
30/12/21 by JIm Saunders
Great idea for a company. But they had one thing to do and didn’t manage it - booked next day delivery for an urgent parcel. No-one turned up to collect it. I waited all day (they only give you a 8am-6pm slot). Being a ‘middle man’, ParcelMonkey won’t put you in touch with the courier company actually doing the couriering. And I have had complete silence from Parcel Monkey in terms of what happened or getting a refund. Have also had to manage the consequences of an important package not being delivered, resulting in many hours of driving to deliver myself. I’d give zero stars if I could.
30/12/21 by R
Quick, efficient, great service with detailed communication.
30/12/21 by Debra Morrell
smooth transaction, user friendly website!
30/12/21 by Jilyn Ganaden
Never really had any problems,And use this company regularly.
Cannot say the same about Parcel 2 go,though.
30/12/21 by steve
A great service!
I always choose Parcel Monkey to organise my overseas deliveries and they never disappoint. The system is thorough and transparent. And they keep you informed of where your parcel is. Also, they delivered my parcel three days sooner than they said they would which was brilliant particularly as it is Christmas.
30/12/21 by Jane Frazer
I have been checking the Tracking Status of my parcel sent to the US. It arrived in the US on December 18th and to date (30/12/2021) has not been delivered. I cannot find anywhere on the DPD website where I can contact anyone to find out where the parcel is!
30/12/21 by Mike Battle
I was told when booked 3 to 8 days posted on 16th now its 29th and it has just arrived in the country still to go to the depot then get delivered so well outwith 3 to 8 days even allowing for holiday season
30/12/21 by Customer
quick ,easy. saved money
30/12/21 by bRIGID
super service and price
30/12/21 by DAVID HOVE Customer
Really bad service from Courier. I paid for next day delivery and 9 days on still waiting for Christmas present to be delivered (now well after Christmas). Apparently parcel monkey need to carry out an investigation before I can claim any sort of compensation. Pretty fed up checking the tracking and trying to progress this....
30/12/21 by Customer
Very disappointed. Two parcels collected in the UK on 20 December to go to Switzerland. One delivered on 28 December and the other still not arrived!! Won’t be using again .
30/12/21 by Customer in Scotland
Once again top job
30/12/21 by Cleve McCollinCustomer
Very efficient service at competitive price
30/12/21 by julie scott
Great website and easy to use. Customs declaration section was very helpful
29/12/21 by New Customer
Great service. Very reliable
29/12/21 by Jacqui Deakin
Took longer than expected. Prompt response to an email asking where it was, and when it would arrive.
29/12/21 by Pat Waterman
Good prices easy to use
29/12/21 by Customer
I used PM to get Parcelforce 48 at a reduced rate, drop off at post office, all worked well
29/12/21 by Rosie
Parcel arrived quickly and in perfect condition. Tracking was very handy and reasonable cost
29/12/21 by Liz Parboteeah
Parcel returned undelivered. Not able to get an accurate update on the status . Very expensive given the non delivery and follow-up is non existent. Very poor overall.
29/12/21 by Customer
All ok. A bit slow but it was the run-up to Christmas
29/12/21 by Satisfied Customer
Booked three parcels in from UK to South Africa on 14/12/21 to be delivered in 5-7 days in time for Christmas. Paid £291. It still has not left the UK. Very disappointing.
29/12/21 by Malanie
Had to return a faulty television to Amazon via Parcelmonkey following issues with their regular returns courier company. Was directed to website which was straightforward and easy to navigate. Service from Parcel Force was excellent - as we have experienced before. Driver courteous and efficient. Would recommend for future courier / parcel delivery
29/12/21 by Iain Mack
My parcel has still.not been delivered and I paid £107 for it!!! Please look into it for me
29/12/21 by Sandra Hill
Use this service regularly. Great prices. Great delivery options.
29/12/21 by Julia
Amazing service
Will definitely use again and recommend
Collected and dropped off at times stated 10/10
29/12/21 by Gloria Officer
Really impressed by the service. Easy to use and our customer received their item within 48 hours. Will definitely use again
29/12/21 by Michael Searle
Excellent- only point of concern is that there’s no differential on small ish parcels sink with weighing 100grams cost same as 1.5 kg one but it is quick easy and reliable.
29/12/21 by KM London
should have been a 48 hour delivery, driver didnt leave any paperwork glad we posted early!
29/12/21 by tracy
Everything worked exactly as it was supposed to.
29/12/21 by Einar
Parcel monkey again did what it says on the tin, uplift and delivery excellent and good price.
29/12/21 by dorothy
Booked this as a 3 day international tracked air delivery. As soon as it was booked I was directed to Royal mail, now with 2 booking references, which is not a fully tracked service. The tracking does not work, it just shows the parcel at the office where I delivered it. I will probably never use this again, as I feel ripped off. The parcel is not moving, I cant get hold of anyone, and I paid twice what the royal mail parcels people quoted me and got royal mail parcels service. It is not what it says on the tin, its does not work and and it not value for money, stay away. There are no phone numbers, no contacts, no e-mail, no one to complain to.
29/12/21 by David Shanks
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