We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,112 reviews.
After returning a parcel, we were contacted and told that the item was damaged. The parcel was not handed carefully and so the people we bought the parcel from would not give us a refund. Be careful when using parcel monkey as their delivery services damage your item.
26/01/22 by Customer
did exactly as they said
26/01/22 by steven clark
Great service in the UK to pick up and quick delivery in Portugal
26/01/22 by Corina Pereira
Delivered on time at a lot less cost than if I bought the same deal elsewhere
26/01/22 by Ron Hunt
Excellent as usual
26/01/22 by Nick Tokh
Sent a parcel though parcel monkey browser and parcel force, it has passed 3 weeks and neither of them are taking responsibility nor helping to get the parcel delivered. Do not go to them to save couple of pounds
26/01/22 by Girish Boggaram
I I’m still waiting for a claim to respond
26/01/22 by Customer
Brilliant service amazing price!!!
26/01/22 by Customer
Item arrived next day but the was no communication to say it had been collected nor delivered
26/01/22 by cameron denholm
Good price, easy process.
26/01/22 by Customer
Easy well explained procedure. Help given via web chat on a query. Parcel fully tracked and delivered on time and safely. Great service!!
26/01/22 by Mrs Cooper
Great service. Easy to use.
25/01/22 by Sally B
Totally useless.
25/01/22 by Mrs Chapman
Fast pick up and delivered, they print out the label for me too. A1 service spot on! Thank you.
25/01/22 by Customer
All was as it should be
25/01/22 by Oscar
We have used parcel monkey for a few years now to send parcels to our daughter in Paris, excellent service, a bit more paperwork now since Brexit but still great value for money. We would certainly recommend them.
25/01/22 by S CAVANI
Excellent website - super service !
25/01/22 by chris
1st class service, cheapest courier, collected from home and delivered next day.
25/01/22 by Eileen Williams shrews bury
Pick-up was timely and unproblematic. We had chosen this service because it promised to deliver within 24 hours, which it did NOT. Picked up on Friday, arrived Monday. Would have preferred the delivery to arrive on the day promised.
25/01/22 by Kenneth Scott
Great delivery as usual pickup on time
25/01/22 by Mr James Anderson
Not really your fault I’m giving one star- apart from the cost. Had to return a poor quality product at my OWN expense to whitestores.co.uk take note, suggest don’t use! Cost £26 for the privilege of viewing their poor product! They recommended parcel monkey so association is not great.
25/01/22 by Georgette Donoghue
Spot on will use again and again
25/01/22 by Jim young
Easy to use website. Good pricing. No problems with collection and delivery.
25/01/22 by Pennknee
Easy to use and a fair price
25/01/22 by Martin Hook
Great service
25/01/22 by Customer
On time and well priced.
25/01/22 by Che Dixon
Good website and competitive prices,labels available very quickly and the account page updates fast too--all good UNTIL a problem arises. Two 24hr deliveries in the past 3 weeks (one still ongoing) that have not arrived for 3-5 days and no specific info from customer services despite requests. Fortunately the 1st eventually did arrive and the 2nd Ive now located in a ParcelForce depot and hope this will be delivered in the next 2 days. I did ask about compensation for the 1st one given that Id paid extra for a 24hr service and it took 5 days--but received no answer. So in short-if all goes well youll be happy and at a reasonable cost too-IF theres a problem (or worse the parcels lost) dont expect much help. However having dealt with other couriers Im going to say you could do better but also a lot worse! Id give them 4 out of 10
25/01/22 by MARTIN
Straightforward web site. Easy to use, saves money and saves time at Post Office
25/01/22 by Robert Taylor
Right, the usual story. Things go well, everyones happy...until you hit the first issue. Delayed parcel? Hah, just read the small print! They obviously not responsible, nor will refund you because why would a 24hrs service mean a day, or two? 5 days, and so what? Its in the terms and the usual "it is what it is". Off you go. No matter even if you lose business and money. Sh!t happens, they say. Do yourself a favour, look around, theres plenty of alternatives out there - no guarantee theyre any better though.
25/01/22 by T. L.
Fosse Way Cotswold Honey and Apivino Mead products are delivered quickly and efficiently by Parcel Force. Great value and convenient courier service, either by dropping off at Post Office or collecting from our premises.
25/01/22 by CHRIS ATKINS
My parcel was booked, collected and delivered as advertised.
25/01/22 by Algenon
Quick and easy to use excellent
25/01/22 by graeme Thomas
Very quick and easy to use
25/01/22 by jacqueline
Excellent service and price
25/01/22 by Customer
Great price cheaper than direct. Arrive next day to collect and I ordered at around 10pm!
24/01/22 by Mathew Aitken
Parcel still has not arrived after 6 days. Paid for a 2 day delivery. Have no idea where my two parcels are??
24/01/22 by Customer
This is my first parcel to Germany since Brexit and it worked out great. Parcel Monkey worked out a treat and very well priced.
24/01/22 by Robert Bohner
Good prices. Worked fine.
24/01/22 by Andy
Absolutely appalling service. I booked eleven packages with them and the courier never came to collect. After emailing loads of times I was advised to book in again today. I emailed throughout the day but still no courier came. Ive had to reprint out labels twice (twenty-two labels) and wait in day all day with my kids and still no package have been collected. Their response? "If you are having problems with a particular carrier you can get a refund and choose another carrier from the website". Complete abdication of responsibility. Will NEVER use again
24/01/22 by Amy Anderson O'Day
Excellent service
24/01/22 by Customer c a adlington
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