We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,412 reviews.
Drivers report claims that when he got to pick-up destination, there was no parcel to collect. I dont know where he went, but it was not to my property. Service worse than useless and he tried to cover it by deceit. If I could give fewer than one star I would. And they still have my money....!!!!
12/01/22 by Emil Pacholek
I organised a collection and delivery of an item I purchased. I recieved the item in a timely manner.
12/01/22 by Matt McCann
excellent service and value
12/01/22 by Les
Simple easy to use app saves a lot of time ????
12/01/22 by Michael loghan
Cheap, but poor customer service and washing their hands of any support if their are issues and its avoidable in their small print, which excludes many of the guarantees on services compared to when bought directly.
12/01/22 by Seth
Very trustable and reliable website iv alway used parcel monkey for my parcels
11/01/22 by Customer
Absolute Epic trustworthy service ????????
11/01/22 by Customer
Be very careful with these people. Even if you provide the correct information to an address which you can find on google maps and subsequently the courier fails delivery and you request a refund, their T&C’s work against you and instead you will find yourself out of pocket for a situation which you will have difficulty to understand. They will not support you and even if genuinely the courier cannot find the address (near on impossible but let’s entertain this) these monkeys will not even challenge the courier to say this is stupid. Stay well away, pay that little extra and go to the courier sites direct and then at least you got some say in the matter rather than have these monkeys in the middle.
11/01/22 by Salt
Great value DPD drop off delivery.
11/01/22 by Phil Page
great communication, competitive price.
11/01/22 by TiffanyGrace
Purchased a parcel force 24hr delivery, the parcel took 6 days. Not great but it did arrive and I arrived in good condition.
11/01/22 by Customer
Collected and delivered on time at a most competitive rate
11/01/22 by Chris B Leeds
A Great service thank e
11/01/22 by Rosemary
Very trustworthy! And very good service! Thank you.
11/01/22 by V W
Used these a few times now and always found it really easy to send your parcel at the cheapest available price
11/01/22 by Mr Fenton
Abominable service. Parcel booked and paid for next day collection by Parcelforce and Im still looking at it a week later! Keep being told by the surly customer service staff it will be collected the next day so Ive been a virtual prisoner in my own home! WILL NEVER USE THIS COMPANY AGAIN.
11/01/22 by Angela Davies
The courier was very polite and helpful. All has been dealt in a friendly manner. Highly recommend it.
11/01/22 by Customer
The parcel has been in the destination country without delay and waiting for custom clearance now. My customer seems having received the trucking number of the parcel earlier. Thank Parcel monkey for the efficient service.
11/01/22 by Water
Excellent service as usual.
11/01/22 by Mr M Brewin
I have often used Parcel Monkey/DPD to send parcels to family in the US and France and on this occasion I sent a parcel to the US. The parcel was picked up by DPD on the Wednesday afternoon and was received by my daughter in New York on the Friday evening. Although it was expensive the service was excellent.
11/01/22 by Marion Wilkinson
We have booked parcels to be collected and delivered via Parcel Monkey UK for many years now and have had no problems at all which is what you need when mailing rare discontinued cutlery.
11/01/22 by CutlerySearch
Really happy with the service but two things
1. Would be great if you could print the label at the POffice
2. I seem to have been charged twice for the same transaction - to be resolved.
11/01/22 by Bolti
First time I have used parcel monkey but will definitely use again, used to return a mattress topper which was collected from the house, parcel was tracked and was delivered next day with name of person that received it.
11/01/22 by Sandra Winstanley
Great reliable service
11/01/22 by MR G
Amazing service, placed my order for postage at 10pm, the parcel was collected next day by 12pm. Will definitely be using again!
10/01/22 by Chloe Heath - Byard
Easy site to use
10/01/22 by Customer
I used this service to get a parcel to the USA with DPD 2-4 day service. Posted 4th January, parcel not arrived. Just updated as in transit in last hour.
10/01/22 by Kathleen Stewart
I was looking for the most reasonable prices and for an easy way to get the parcel posted. I chose the Parcel Froce option on the Parcel Monkey website which that was so much cheaper than other similar sites, and it was so easy to drop it off at the local Post Office not having to worry about the cost. Being able to track it gave peace of mind and it was delivered in the time schedule stated.
10/01/22 by Allan M
Great service
10/01/22 by Sandra
AVOID AT ANY COST I sent 4 parcels to Manchester from London on 29th Nov via Parcel Monkey and they chose a courier for me. All were delivered on 1st Dec except 1. That is where my problems and nightmare with Parcel Monkey began. These items were a lot so even one missing makes rest of parcels useless. There is no phone number to contact Parcel monkey so all you can do is contact via messaging system on their website. I alerted Parcel Monkey on 6th Dec after Manchester vendor(eBay Seller) notified me that he will not refund my money as parcel is missing. I sent this to get refund for item i purchased on eBay. Seller will not refund me now as 1 item is missing out of 4!! PLEASE HELP as tomorrow is the last day. Item is worth £550. Rest 3 parcels will be waste without fourth one. From 6th December I started sending messages asking parcel monkey to track my parcel and all i got was we are sorry. The courier(will not name it) when approached suggested that they will deal with parcel monkey as i paid them. On 8th Dec I got missing peice delivered back to me, I alerted Parcel monkey and again i got sorry and they will talk to courier. I started chasing again and after many messages, Parcel monkey told me to Pay again for sending the parcel delivered back to me!!! I asked for complaint to be raised as why should i pay again for couriers fault and i was told that they cannot do anything as i have to book again to Manchester. I challenged and sent 30+ messages and finally my parcel was picked up on 15th Dec and sent to Manchester. After that i asked process for raising complaint and there has been no response at all so far. AVOID PARCEL MONKEY at any cost, unprofessional and no guarantee that your parcel will be delivered. Sent parcel on 29th and finally got delivered on 18th Dec!!!! I lost money from seller as return window closed. PARCEL MONKEY is middle man with no responsibility. All they do is take money as commission and WORST Customer Service!!! You guys should be sued for providing this kind of Service!!! TERRIBLE EXPERIENCE.... I lost my money and all because of you guys
10/01/22 by Harry
I was very pleased with this service couldn’t get over reasonable the price was
10/01/22 by Customer
Never had an issue using parcel monkey. Everything has been on time, arrived to its destination safely and quickly and the couriers have always been polite and helpful. Pricing is very reasonable too. As a disabled person who struggles to get out, this service is invaluable.
10/01/22 by Samantha
Another Smooth Delivery.
Dropped off at Post Office Arrived on Time. Great Job!!
10/01/22 by Mourne Militaria
Easy to use.good service.
10/01/22 by Paul Harold
My buyer paid vat to ebay when they purchased my items, but due to the poor customs form supplied I had to pay vat again or customs would have returned my package, because the buyer refused to pay vat twice.
10/01/22 by Ian McMillan
Easy to organise and with reputable couriers
10/01/22 by W Dale
Absolutely rubbish service - I acknowledge that I hadn’t completed the paperwork correctly but instead of explaining exactly what was required - the dashboard is onerous and extremely ‘unfriendly’. The live chat is hopeless also as I tried on several occasions to request my parcel be returned to me. This was Xmas presents for my son and daughter who I have not been able to visit for 2 years because of Covid - nightwear and stationery, personal handmade cards and notebooks. Needless to say I am really disappointed about the service. The reason given for the paperwork required was for EU requirements but the parcel was addressed to New Zealand which has never been in the EU! My parcel was collected early Dec 2021 for a Xmas delivery and today 10th Jan 2022, I have finally been emailed regarding the return of my parcel. I have also had to pay a for the return - after already paying £90 for the parcel to be delivered to New Zealand.
10/01/22 by Customer
Thanks the package arrived safely it was a bit late but i thinkthat was my fault.
10/01/22 by Customer
Parcel Monkey is the best!! so easy to use and so efficient. Love it (them)
10/01/22 by Jane
Fosse Way Honey parcel was booked in quickly and paid for. ParcelForce collected and delivered the next day, 24 hours ahead of schedule.
Very efficient for a small business like us,
10/01/22 by CHRIS ATKINS
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