We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,862 reviews.
As always you were pants.
05/03/13
No comment left by this customer.
05/03/13
always excellent ,never any problems ,thats why I keep using this firm 10/10
05/03/13
Thank you very much.
Very efficient service with plenty of communication about what was happening and when. Would definitely use again. Thank you.
05/03/13
No comment left by this customer.
05/03/13
picked up and delivered on time, great price
05/03/13
CityLink collected on time - perfect, but returned the next day to collect again. Not so good.
05/03/13
Website is user friendly. Good value. Driver was courteous. An indication of pickup time would be helpful.
05/03/13
Parcel monkey is straight forward to order with choices, prompt pick up and delivery to France, one happy custumer,thank you, happily recomm
05/03/13
Thank you and it's great to see you will be recommending us.
u cancel my order waited in all day no delivery, also no refund....
05/03/13
No comment left by this customer.
05/03/13
great service
05/03/13
No comment left by this customer.
05/03/13
No comment left by this customer.
05/03/13
Compared with the rest I have always found you to be the best.
05/03/13
Thank you very much.
Excellent service. Parcel was collected promptly and arrived safely in Spain a week later. Cheaper than paying for extra case on plane!!
05/03/13
Fantastic news :-)
No comment left by this customer.
05/03/13
Just what was needed a fast accurate service
05/03/13
Collection times morning or afternoon would be a great help or an email which hour you are due?
05/03/13
When finding a quote it would be beneficial if you could state that certain packages will require further costs for insurance...
05/03/13
No comment left by this customer.
05/03/13
No comment left by this customer.
05/03/13
No comment left by this customer.
05/03/13
I haven't been contacted by phone by courier !? I just left home for 10 min. and missed collection.
05/03/13
Our Response: And that's our fault because.........
Excellent service
05/03/13
Hassle free. Can't think of any way of improving the service.
05/03/13
Perfect Service, Very easy and siomple to use.
05/03/13
Thank you very much.
Happy good service no stress
05/03/13
If someone could say if it will be morning or afternoon pick up. Even if its on the day. Thank you
05/03/13
We agree but at the moment can only offer what the couriers themselves say they can manage. Unfortunately for now that's an "Any time" collection window.
Ontime collection, ontime delivery, parcel in good condition. Brilliant! And good value for money too!
05/03/13
No comment left by this customer.
05/03/13
Still not been collection from WR10 1EU as from 04/03/13 when should have been picked up 27/02/13!! Give me my money back if already taken!
05/03/13
Our Response: On behalf of the courier concerned please accept our apologies for this and we will speak with them. Please contact our support team and you will be refunded for this.
Booked at 10.30 - picked up at 11.15. Great service
05/03/13
That's great news and please spread the word ;-)
No comment left by this customer.
05/03/13
The delivery man was very friendly
05/03/13
No comment left by this customer.
05/03/13
No comment left by this customer.
05/03/13
very good service, reliable and cost effective, thanks
05/03/13
Great service - fab price
05/03/13
had to go and another courier from the depot,as one of 5 was late...then had discovered a parcel missing from consignment.
05/03/13
Our Response: I am sorry to read that. Please contact our online support team via your account who will look into this for you.
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