We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,875 reviews.
No comment left by this customer.
16/04/13
No comment left by this customer.
16/04/13
Excellent as always
16/04/13
No comment left by this customer.
16/04/13
No comment left by this customer.
16/04/13
Great service from DHL, didn't have to wait in all day and delivered next day as promised. Perfect.
16/04/13
quick pick up,day late arriving but no big deal
16/04/13
A very good service. will use again.
16/04/13
2 parcels picked up 10 days ago and still have not received my parcels. Going to a EU country.
16/04/13
Our Response: I am sorry to read that and on behalf of the courier concerned please accept our apologies for this. Please contact our dedicated online support team who will look into this further for you.
No comment left by this customer.
16/04/13
Just like to say thank you
16/04/13
All went smoothly and as expected. I couldn't ask for more than that.
16/04/13
haven't let me done yet, keep up the good work!
16/04/13
The collection & delivery service was excellent & very easy to use, especially the website.
16/04/13
pick up day late wish they give a time when picking up so dont have to wait all day.
16/04/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
16/04/13
No comment left by this customer.
16/04/13
this is the 2nd time i have used you for deliveries p my arcel should of been collected Monday and still awaiting a collection ?????
16/04/13
EXCELLENT SERVICE
16/04/13
No comment left by this customer.
16/04/13
Great service. Not all of your partners are on board yet, though.
16/04/13
No comment left by this customer.
16/04/13
EXCELLENT SERVICE
16/04/13
good coms particularly with the person expecting delivery is REALLY helpful and email coms with shipment status en-route would be great.
16/04/13
Excellent service, parcel arrived on time with no problems.
16/04/13
No comment left by this customer.
16/04/13
first class service parcels all arrived ahead of schedule
16/04/13
I waited in all day for my parcel to be collected with night freight ,it is now 18.10pm and it still has not been collected, Dissapointed
16/04/13
fast and effient when I can print the label. Would like the DX service to collect larger volume packages.
16/04/13
So would we!! In time I am sure this will come and we have an exclusive deal with them so you will only be able to get it from here.
No comment left by this customer.
16/04/13
All very good
16/04/13
Great service through PM and Parcel Force. I'm getting to know the driver now and he arrives early in the day which really helps.
16/04/13
We always advise our regular customers to get to know their local courier driver as they will often work around your daily needs.
No comment left by this customer.
16/04/13
No comment left by this customer.
16/04/13
Earlier delivery than expected, very good service at a great price!
16/04/13
First time we have used Parcel Monkey and everything was easy and efficient, well done
16/04/13
Thank you very much for making your first booking with us.
it would be good if you coukd give an hours or 2 hours window as to when you can arrive to pick up parcel but otherwise very efficient
16/04/13
Process easy as usual. Courier collected with no problems. Prices seem to have increased for normal size parcels
16/04/13
We had an annual price rise from City Link on march 1st that has resulted in an increase but you should not see any further changes in price with that carrier until the same time next year.
Collection was as agreed, as was delivery. Drawback was lack of on-line tracking although staff helpful on the phone.
16/04/13
I am not brilliant with computers but I have found my way around quite easily apart from today when I had to work out how to print the label
16/04/13
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