We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,613 reviews.
Item arrived damaged to the customer, although packed properly & "fragile, do not stack or drop" on 2 big signs on the top of the parcel.
23/04/13
Our Response: I am sorry to read that your item was damaged in transit. Please contact our dedicated online support team via your account who will help you start a claim.
Uk to Germany.The parcel was collected on time, i could track it all the time; and delivered as promised! Great service. I recommend it!
23/04/13
Fantastic news, Thank you very much and it's great to see you will be recommending us.
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
Cheaper delivery charges
23/04/13
Our Response: That's very funny ;-)
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
Parcel arrived with one end damp reported to me by recipient. Contents thankfully OK.
23/04/13
Sorry to read that the item got wet in transit but it's good to see all was ok.
Excellent service and great value for money!
23/04/13
city link returned my parcel paypal on receipt of tracking info didnt refund as only postcode not full address i had to send other info
23/04/13
very good service, I would use parcel monkey again
23/04/13
Excellent service, would recommend and use again, thank you
23/04/13
Thank you and it's great to see you will be recommending us.
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
I was very pleased with quck service however i was unable to track my parcel which would have been helpful.
23/04/13
You can track your parcel by using the green globe icon.
I think it would be better if prices were always quoted and shown including VAT, it is quite a shock when it is added at the end.
23/04/13
The inc vat price is shown beneath the non vat price.
Could have given email updates to confirm collection and delivery but overall good.
23/04/13
No problems with the service, I assume that it is impracticle to split the collection day in two periods.
23/04/13
We understand your point but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
Pick up times are very random which means you have to wait all day
23/04/13
Excellent service, really pleased, the only slight thing, it would have helped if I had a approx time you were going to pick the parcel up.
23/04/13
No comment left by this customer.
23/04/13
excellent service
23/04/13
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
will keep with you,,
23/04/13
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
Picked up on time and delivered on time
23/04/13
No comment left by this customer.
23/04/13
Service was fast and effiecent, Thanks, will be using you again.
23/04/13
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
Excellent and easy from start to finish.
23/04/13
No comment left by this customer.
23/04/13
No comment left by this customer.
23/04/13
Collected and delivered exactly as stated from UK to Vietnam in 4 days. Now that's what I call service.
23/04/13
No comment left by this customer.
23/04/13
We use first & third party cookies to personalise content and ads and to analyse our web traffic. We also share information about your use of our site with our social media, advertising and analytics partners. Click ‘Accept All’ if you’d like to allow all cookies, or “Required Only” to only allow cookies essential to the function of this website. Read more
