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We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 232,009 reviews.
No comment left by this customer.
29/05/13
I didn't realise I had a slip to put inside the parcel until you sent the label through by which time I'd already wrapped the parcel.
29/05/13
Easy to follow booking, swift delivery with no problems.
29/05/13
No comment left by this customer.
29/05/13
No comment left by this customer.
29/05/13
No Problems.
29/05/13
you still haven't delivered my parcel so I now have a customer unhappy with my brand! log on to my account and see for your self, the parce
29/05/13
Our Response: As the tracking shows the item was delivered and signed for by Verheien at 16:23 local time on 28.05.13 so I am not sure what you think the problem is here?
No comment left by this customer.
29/05/13
All round great service, will use again.
29/05/13
No comment left by this customer.
29/05/13
more info about collection time (was any time on the allocated day but i had to search to find this out). Also say about tracking facility
29/05/13
We do mention both those points within the website / booking process.
No comment left by this customer.
29/05/13
The ordering process was outstandingly easy, website ***** proof. However clearer info on collection/delivery times would be useful.
29/05/13
No comment left by this customer.
29/05/13
very slow service
29/05/13
Unfortunately your web page repeatedly timed-out not allowing me to place my orders - pretty useless
29/05/13
Our Response: I think this is more to do with your internet connection rather than our website.
No comment left by this customer.
29/05/13
No comment left by this customer.
29/05/13
very efficient service
29/05/13
Excellent service again, thank you very much!
29/05/13
Good on price and service.Would use again.
29/05/13
All as promised.
29/05/13
No comment left by this customer.
29/05/13
No comment left by this customer.
29/05/13
No collection took place, i took parcel to nightfreight depot, dont know if it was delivered. nightfreight tried to collect YESTERDAY
29/05/13
Our Response: On behalf of the courier concerned please accept our apologies for this and rest assured we will speak to them.
No comment left by this customer.
29/05/13
All arrived OK and undamaged. Wasn't quite the next day, but was probably within the 48 hours - Happy with service
29/05/13
Easy to use on-line. Customer received goods quickly. Happy all round.
29/05/13
Very good door to door service. Will use again. Thank you.
29/05/13
No comment left by this customer.
29/05/13
No comment left by this customer.
29/05/13
Have used City Link on several occassions and items collected / delivered on time. A collection time slot would be appreciated.
29/05/13
express delivery many thanks
29/05/13
no comment
29/05/13
Arrived to destination in good time. Handling was a little rough while loading into the van,lack of care of items.
29/05/13
Good service, top class
29/05/13
I sent an emai
29/05/13
no comment
29/05/13
no comment
28/05/13
no comment
28/05/13
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