We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 236,632 reviews.
Pleased with the price and overall experience was great. Very convenient with pickups from home.
17/07/13
As always a fantastic service A**********Thank you
17/07/13
fast great price brilliant
17/07/13
Night freight didn't collect the parcel on time, they collected that on the next day. My customer is not happy.
17/07/13
Very pleased with service from city link, but disappointed with parcelforce had email for correct address when parcel has been delivered
17/07/13
Well done
17/07/13
No comment left by this customer.
17/07/13
No comment left by this customer.
17/07/13
No comment left by this customer.
17/07/13
No comment left by this customer.
17/07/13
Good communication, good pick up and drop off. Wi
17/07/13
Never turned up again on day stated regular now going elsewhere for service
17/07/13
collection a day or two later than agreed, combined with a hopeless internet tracking system
17/07/13
Our Response: Nightfreight are working on their tracking technology and the improvements will hopefully be available in late summer.
There is no contact telephone number if a problem arises and the support ticket system is VERY slow to respond
17/07/13
easy and cheap.
17/07/13
no comment
17/07/13
no comment
17/07/13
Awful service.Courier twice didn't collect the parcel saying that premises were closed.It's university and reception is open 24/7 !
17/07/13
no comment
17/07/13
No problems
17/07/13
no comment
17/07/13
Confirmation of delivery email/text would be useful.
17/07/13
collected and delivered as promised, good service
17/07/13
Parcel delivered as promised. Good consistent service so far.
17/07/13
great service
17/07/13
superb service as always
17/07/13
No comment left by this customer.
17/07/13
Parcel was never collected, still trying to contact you to resolve, poor communication
17/07/13
Best price-Good tracking- FAST shipping. Picked up in the UK on Thursday-on my doorstep in the US on Monday!!! THANKS!!
17/07/13
no comment
17/07/13
Collected as arranged. Efficient service. Thank you
17/07/13
Picked up on time and no comments from reciepient so good service
17/07/13
no comment
17/07/13
very quick easy and efficient thank you
16/07/13
no comment
16/07/13
great service & value
16/07/13
Parcel collected on time and delivered on time at a very reasonable cost. What more could i want?
16/07/13
Excellent delivered uk to germany in less than 48 hours cheaper than over the counter at the post office AAA+++
16/07/13
I suppose you could be cheaper, or faster or even free, but I am more than happy with the service I got and how much I paid, thanks v much
16/07/13
Mis collection every time
16/07/13
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