We ask our customers at random to submit a review of their Parcel Monkey experience 1 week after their order was placed. Here are those reviews, good and bad, giving you an honest insight into what you can expect from Parcel Monkey.
You can also read our latest reviews on TrustPilot
Our average customer rating is: 4.5 / 5 (4.5/5) based on 235,978 reviews.
Perfect! That is all.
22/08/13
Still haven't received my parcel
22/08/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
Really great service-highly recommend!!
22/08/13
Thank you and it's great to see you will be recommending us.
no comment
22/08/13
Parcel was collected and delivered intact and on time.
22/08/13
no comment
22/08/13
Returning customer. Excellent service as always. Items collected on time and delivered without incident. Thanks v much.
22/08/13
no comment
22/08/13
Everything ran as expected. Absolutely no criticism.
22/08/13
Excellent quick delivery.
22/08/13
Great Service, Good Price Mark Hadley from FastNetMedia.co.uk
22/08/13
Cheers Mark Hadley from FastNetMedia.co.uk ;-)
I cant fault anything excellent price and above all service
22/08/13
REF PM2094546 has not arrived on 21st August as promised. The customer is ringing me constantly to find out where it is.
22/08/13
Our Response: I am sorry to read that. Please contact our dedicated online support team via your account who will look into this for you.
Great price, and delivered on time
22/08/13
no confirmation on collection day
22/08/13
no comment
22/08/13
Courier very punctual, polite, helpful and courteous, as always.
22/08/13
Fantastic news, Thank you very much.
Excellent as ever. Only thought is about the 'sketchy' tracking for Night Freight.
22/08/13
Nightfreight are working on their tracking technology and the improvements will hopefully be available in late summer / early Autumn ready for the start of peak.
no comment
22/08/13
no comment
22/08/13
what can i say again. use all the time . excellent service thank you
22/08/13
I have first tome experience with parcel monkey its. been good and very cheap if you compare with others courier company.
22/08/13
Thank you for making your first booking with us and please come back soon :-)
Our parcel tracking info a week on still shows not delivered.
22/08/13
Superb service collection in UK delivered to Australia no issues - will use again thank you
22/08/13
It's great to see you are so pleased with our own International service :-)
My parcel was supose to be collected on thur but it was not collected till friday this resulted in the buyer opening a case on ebay
22/08/13
Our Response: On behalf of the courier concerned please accept our apologies for the delay in collection. Rest assured we will speak to them about this.
brilliant thanky top guys good servise
22/08/13
fast, accurate, average pricing, i like the fact i got the citylink details etc.
22/08/13
no comment
22/08/13
Good service, but was not impressed when the price was a few pounds more than initially quoted - quote price did not include VAT
22/08/13
The price for this order never increased and the price which includes VAT is displayed beneath the non VAT price.
courier picked up parcel and as it reached its destination even quicker than timeframe stated when purchased.EXCELLENT!
22/08/13
Fantastic news, Thank you very much :-)
no comment
22/08/13
It would be helpful if time slots could be given, or at least a text 1-2 hours before collection, however still happy with service received.
21/08/13
We agree but at the moment can only offer what the couriers themselves can manage. Unfortunately for now that has to be an "Anytime" collection window i'm afraid.
no comment
21/08/13
Collection and delivery perfect, less than 24 hours !!!! Amazing value !!!
21/08/13
no comment
21/08/13
Excellent service enough said.
21/08/13
Excellent!! On time fast reliable!!
21/08/13
oki
21/08/13
I was quoted 14.99, but then after a couple of clicks it suddenly went to £32,?? Need to make it clearer, especially if it on a pallet,
21/08/13
The courier charges us a pallet rate so when our customers select this service then we have to charge accordingly.
friendly driver. City Link driver told me they were trialling a scheme to allow customers to see what time they are coming, sounds good
21/08/13
Yes it does and it will be great once this improvement is made available to all.
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